This is our go to Subway in the local hood. I should have known better to online order, but from my observations the two workers, weren't getting online orders and in person orders out timely. Waited inline for right on 45 minutes, as one person took care online orders, and one person doing in person orders. Granted the guy looked kinda new, do definitely cut him some slack! He took our order and did well in service. His partner a female who obviously had more time working there, kept pushing off the in person line, should she could take her sweet time, making the online orders. Kudos to the young man, his co-worker sadly pushed off helping him. She should have jumped in and helped him, and both return to completing online orders. That was a co worker definitely taking advantage!!! SAD read more

Visited this location yesterday around 5-6pm. When my party arrived there was no line. There was 2 employees; a young girl and a young man. It seemed like they were new employees. I did not see any managers or well-experienced employees training or helping them. We had to tell them how to put the sandwiches together and what meats to add to the sandwiches. We ordered a pizza and it seemed like they didnt know they sell pizza. They didnt know how to open the boxes for the pizza. Its not their fault and they handled it respectfully and we helped them to the best of our knowledge. There shouldve been someone helping them if they were new. Didnt see any managers. Gotta do better. Help your employees so they can be the best they can be. read more

This Subway is great, I really like how all the employees are very polite and respectful, and whenever it gets busy they try to be as fast as possible in order to make customers satisfied. This is one of my favorite restaurants and all the workers are amazing, creating the experience and atmosphere to be super welcoming in my opinion!! Madisyn is also a very helpful employee and she provides amazing customer service! As well as Jomery as well she is vey nice and quick with helping people!:))) read more

Eyes bigger than your stomach? That's how I'd describe the Monster sandwich here. It is so large it's bigger than any paper plate or dinner plate can hold for sure. I like the convenience that you can order and pay on line for fast pick up. You can select your bread, veggies and dressing. I used to always choose Philly Steak with spinach, olives and Ranch lightly but now I enjoy Sweet Onion Teriyaki on the Monster instead. I could only eat half the sandwich last evening for dinner so... guess what I'm going to enjoy for breakfast today? Have a good one! read more

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If you need to serve lunch or dinner for a meeting or a get together, I would highly recommend the Mililani Marketplace Subway! They took a last minute order for us and ensured us that it will be ready at 5pm. Got to Subway a little after 5pm and everything was bagged and ready to go. Everything was organized and their service was so professional! Look how they labeled the sandwiches! OMG! Awesome job, Mililani Marketplace Subway! You guys are awesome! read more

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Food is very tasty but the staff is beyond rude sometimes. One time I ordered a foot long nacho and they said they don't sell it anymore but it was obviously on their menu. This is my childhood subway and the customer service just got wayyyy worse. read more

Mililani market place subway does not have any honor. Midweek magazine has coupons. Subway does not accept them. The coupon states that certain sandwiches not covered. I ordered 2 spicy Italian which is covered by the coupon which does not expire until the 30th of this month. Mililani market place subway said they don't accept the coupons. I have been going there on a regular basis for over 25 years. Not anymore they have lost a regular customer. I have been going there longer then some of the workers have been alive. No more lost a regular customer. Before the market place subway I was going to various subway since about 1985. No more read more

Did a mobile order, upon arrival they did not have the ingredients to make my sandwich, had to settle for a lesser value sandwich, no refund/reimbursement. Never seen a sandwich being made slower at subway.....took about 20 minutes to make 2 footlongs.... read more

Ava greeted me with a smile, a provided great customer service. My 93 y/o father enjoyed his sandwich very much

If you enjoy your veggies, I wouldn't recommend this location. Extremely small portions of lettuce and my happy little TWO pieces of spinach. And, this is even after I asked for a little more lettuce. I would like to say this was a one time thing, but it's not as it's happened the last 3 times I've gone there. I go to this one out of convenience as it's close to my house, but I might need to start going to a different location (my cousin told me her Mauka Subway always fills her subs). read more

Subway - Sandwiches Near Me - Mililani, Hawaii

Service was very slow the past few times I have gone. Out of stock on a lot of things lately, they need to manage inventory better. I've left multiple times because they did not have something I wanted. read more

I went to Subway Mililani by Safeway and was greeted warmly. Ava and Madi had excellent customer service and made my salad perfect! Thank you for making my day! read more

Ordered 2 sandwiches online at 12:30pm. The app never gives me an update so I went there. While I waited, 12 people ordered and left with their orders before they even started on my order. Finally got my order at 1:00pm. Their system needs to be fixed. Very poor service and functionality. read more

This location's workers today were unbelievably slooooooooow! I submitted my order at 1105. It's a half hour later and I'm still without sandwich. My 1120 time came and went. I was told that people standing in line were here before my order came in. Well, since I've been waiting (1115), only 2 sandwiches were cleared. Another 4 are almost cashing out right now. Eight people long is the line. This is pretty bad. I've never had to wait for over 30 mins for a sandwich before. read more

This place shitty. Used to be good. Went and got two sandwiches. Seemed like they was rationing on everything because that was the thinnest two sandwiches I ever got from a subway. They were supposed to be BMT's. They also never have tomato's. How can? Stay one sandwhich shop, no? Unbelievable. read more

To whoever made my bowl at 3:45 today: please ask to be retrained... it was really bad. Freshness was pretty horrible, spinach was wilted and all the other ingredients tasted pretty old or like they weren't temp controlled correctly. Portioning: they filled up only about half of the bowl and left out a bunch of ingredients that were supposed to be in there. Couldn't keep it down, so ended up throwing it out. read more

The best protein bowl ever!!! Made to perfection by Lindsay and Angie!!! Two Awesome employees!!! Thank you so much!!! I'll be back!!! read more

Ava and Maddy helped me and my brother tonight and they were amazing!! Very nice and funny! Some of the best customer service I've seen!!

Ava is very polite and gives customer service with excellence!! She also influenced me to try the new limited time double chocolate peppermint footlong cookie!!! So delicious and it does in fact taste like Christmas! Thank you Ava! read more

Subway - Double Chocolate peppermint footlong cookie - Sandwiches Near Me - Mililani, Hawaii

Ava and Breonna handled the busy lunch rush with grace. They thanked each customer and apologized for the wait when they got busy with mobile orders They deserve a raise. read more

Nathaniel and Madison were outstanding and so helpful with my sandwich order, it was a pleasure for them to assist me , I highly recommend ordering food from them .. mahalo nui Loa , read more

Food is as expected as at any other Subway. However, the service is very poor. Workers are unfriendly and very slow to take your order even when there's few customers there. They take so long to take your order that people actually walk out. read more

Only gave it a one star to write how terrible this place was. If I could give it no stars I would've. Workers had no urgency. Did an online order and it wasn't ready. Waited almost an hour before the two employees finished making 3 sandwiches. Then I find out that they Didn't even start on the order and said they didn't have the ingredients. Customer service is was terrible. Tried to get refunded and they didn't know how to help me. Crazy read more

First Subway that I've been to where the workers were actually happy to do their job. I got my usual 6in sub and had them add all sorts of veggies, most workers give attitude and sloppily throw them in. Lindsey made everything so neat and also kept a bubbly personality. Definitely going back and looking for her. Also got a cookie instead of chips with my meal. 10/10 would recommend. read more

Service at this Subway is awesome. The nicest worker that I have ever encountered at a Subway.(Kiana). Store is also really clean! read more

Giving another try to this location of subway thanks to Soumangue reaching out and being very kind and sweet! We appreciate you. I was able to have one of our sandwiches remade and I'm so glad we gave this subway another shot! I had the MEAT BALL SUB and my husband had the B.L.T Both sandwiches were toasted and very good and fresh. Everything was pleasant in this experience also was given two cookies one was eaten already and was very very good. I recommend this subway and will be getting subway from here again very soon! Great healthy alternatives while not missing any of the taste! 5 stars. Thanks ! read more

Subway - Sandwiches Near Me - Mililani, Hawaii

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I went to order earlier this afternoon and have never been greaten so lovely before! Lindsay had some amazing suggestions of her favorite toppings, definitely coming back to try the rest of the ones she recommended! Thank you for the recommendation of the onion teriyaki sauce it was so good! read more

Ordered in store on the app to receive bogo. Sat for 15 minutes before i asked "artist" about status. She looked at the ticket (only my ticket was taped to the counter) and began to make my sandwiches! There were NO OTHER CUSTOMERS! They saw me sitting there and did and said nothing! I asked the other guy when I first walked in if I could just order there and take advantage of the deal. He said I had to order in app so he knew I did that and knew that I was sitting there waiting! He went in the back to take a break! 3/2/24 at 12:00pm. Mililani marketplace location. Terrible customer service! Check who is working at this time and get them TRAINING!! Will not return!!! read more

Great service! Madison and Ava are friendly and very helpful even when they are busy. They give great options on meal deals.

The sandwiches that my mom and I ordered were delicious! I got the footlong italian sub, which was made perfect! My mom got a turkey and bacon wrap, which she also enjoyed! Shoutout to Madison and Lindsay, who made our subs! Plus, the interior is very nice and clean as well! read more

Matias ( who prepared my sandwiches) and Raphael (who was the cashier) both provided excellent service. Fast service and clean facility.

Wish I could rate this place with an absolute zero! terrible customer service care and they only show up to start helping you when thru hear the customer getting upset. I stood there right infront of one of the workers without a single "hello" or "sorry working or called in order will be right with you." To make it worse she continued to ignore me and turned around to do work even after I asked if there was anyone who could take my order. There were 3 people working! 2 I was told were managers! There was no apology from the girl who was working on someone else's phone call order for at least 5 minutes! It's upsetting the manager is always the one to apologize but never the employee! When the manager told her she should have at least looked up to greet me and tell me what's going on why I'm waiting for over 5 minutes her response was "I told her I was busy working." Customer service should be treated with common sense and common courtesy! It's okay to be busy, but at least be kind enough to say hello Ill be right with you just working on completing this order. human decency is no longer found at that subway location. read more

Ordered my lunch on the app from this Subway location as they are always fast and accurate. When I got there, Lindsay and Angie were both busy helping customers, but had already completed my order. Friendly and fast. Thanks! read more

No point in online ordering. Put in an order from the airport, drove straight to the store (~30 min). Still had to wait another 30 minutes. Saw multiple people (in line) just walk out. No sense of urgency or communication. read more

Ava and Breonna were excellent sandwich artists!! I would definitely come back again.

When did subway start giving you one piece of ham? Why are they being so scarce with toppings. Asked for yellow peppers, and was given 3. Asked for more then asked if I want more sweet onion too... very disappointing. Will not return read more

Subway - very skinny sub. Very disappointing - Sandwiches Near Me - Mililani, Hawaii

Made an online order 5-10min ahead of arriving and waited inside for over 40min. There were only 2 people in line and there were 2 workers (who did not move with any urgency or say anything). This all happened between 1p-2p on a Saturday. I don't know how the app works but the app said it was ready at 1:35 and I saw them start making it at 1:55. Don't know if the ready timer is automatic or if they punch it in as ready to make like they aren't taking 1 hour to make 2 sandwiches, but it's really annoying showing up when it says ready and actually having to sit there for another 45 min. read more

Stopped in at a busy dinner time this evening. Nathaniel & Mady were very friendly and provided excellent service while balancing in store orders and phone orders. Thank you!! read more

Lindsey, Breanne and Ciera was just amazing. They accommodated my order and just so please with the service

Worker was an absolute jerk!!! No customer service etiquette!!! We have a big family with all boys, so naturally they eat a lot. He wouldn't make 8 footlongs for us because it's considered a catering order. Then I told him my sister will order 4 then I will order 4. He said no because he knows we're getting 8. Then I told him we'll just get 7 then. He ripped off his gloves slammed on the counter and said he'll be back and walked in the back. There were no customers behind us there was so much bread in the case. We couldn't believe that he was refusing to serve us. read more