Really grateful to the staff at Jack in the Box Waipio today. They were incredibly busy providing food to the community, especially with Storm Lala causing power outages in other areas. We were thankful they were open and serving the community. The wait was understandable, and honestly, it was worth it. Mahalo to the staff for showing up and keeping things going when the community needed them! read more

This place is terrible for late night food ordered/drive thru between 1-5am. How is it literally no one is here managing the building. The lights are on but no one is home. Don't say you 24/7 when you aren't. Tried calling of course phone just rings. Parking lot empty, lights all on. It should be NO STARS. read more

I've tried coming through this drive-thru at least 7 times between 12 AM-2 AM, and every single time I'm told they're "closed" because only one person is working. Last night made it worse. As I pulled up, the employee was outside talking to someone in a Honda Civic. She went inside just to tell me they were closed, but as I drove off, I saw her go right back outside and get into the car and sit in the back seat of the Honda civic. I understand being short-staffed, but this felt unprofessional. This location should not be advertised as 24 hours. read more

Another late lunch, and Jack in the Box was not too far from where I was working so I decided to stop by Jack's in Wapio Gentry. I remembered seeing a electronic sign at the Jack in the Box about the Crispy Shrimp Tacos. Shrimp tacos??? Sound pretty good to me, plus the picture shown in that electronic sign made it look so good. Shoooooooooooooots then, I go chance 'em!!! Got me two Crispy Shrimp Tacos for $7 bucks & some change. What can I say about the grub? For $7 bucks you really can't complain about the grub. Maybe just work on the presentation, as it could use a little work because they dumped one crispy shrimp taco over the other & crammed it into a little box! Lol!!! The crispy shrimp taco tasted okay, but it isn't something I would go out of my way to have. No regrets, I'm glad I gave it a go! read more

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The card machine is down tonight. Mostly posting this so it can get fixed lol. At least I didn't have to wait in line tho. read more

A few times I went to this place in the afternoon the door is always locked. The workers are just sitting around, I tried to go to the drive thru and same no answer. The owner or manager needs to figure out what is going with this place. read more

I came here for what seems like a bi-annual trek to JNB these days. I typically love JNB but this was the worst experience thus far. When we arrived, there were no cars ordering and only one car wiring for their order. After waiting for some time, I literally activated the timer on my phone to see how much longer. It was only another 2.5 minutes... to get a fountain drink. That was it! Once we pulled to the window, I started the timer. It took 3.5 minutes from the time we got to the window to receive our order. And that was after we sat at the intercom for 2 minutes waiting for someone to ask what we wanted to order. We literally watched the staff just walking around and joking the entire time we waited at the window. By the time we left, the drive thru was almost to the street. Bottom line, service has gone down hill. read more

Jack in the Box - Fast Food Near Me - Waipahu, Hawaii

I ordered the munchie meal with promotional cup, even though I already paid they told me they did not have the promo cup instalk and didn't offer any voucher, refund, or replacement. Every time I go to this location I leave disappointed. read more

Just went there tonight. Two cars in front of me in the drive thru. When we pull up to order the staff asks us to wait for a moment. Okay, cool. So we wait and more than 5 minutes go by so I say "Hello?" And the staff comes back on and asks us to wait a few minutes because he's helping a customer. This makes me think someone is complaining and they're trying to handle it. We wait almost 10 more minutes. The two cars behind be reverse and leave but before I could reverse, another car pulls in so we decide to wait. After another 10 minutes, the passenger in the car behind me gets out and asks us if we know what the hold up is because they tried to go inside but the door was locked. I tell them that they asked us to wait. And on cue, the staff comes on saying "sorry I didn't know you were there." What????? You mean after you told me to wait because you were helping another customer, you didn't know I was there? We finally order and go to the next window to pay. I ordered a sourdough jack combo and when we finally get home, I open my sandwich to find a sourdough breakfast sandwich. Staff never gave me a receipt so even if I drove back to complain, they prob won't do anything about it. I get it you work in fast food and it's a hard job but how do you forget about a customer who you asked to wait to order? And you guys have cameras to see who's in line for drive thru, you telling me you didn't see a line of 3+ cars waiting? read more

Is Jack the Clown or are we? I feel like BooBoo the Fool coming here. To be fair, whoever took my order at the Drive Thru was extremely friendly but my whole order went into the trash when I got home. Tacos were good (can't mess that up), jalapeno stuffers were cold! How? and do you know how disgusting eating a cold ball of cheese dripping in old oil is? Chicken sandwich patty old and puck hard. *sigh* BooBoo the Fool. read more

Don't go to this jack in the box for your late night munchies. Waited 30 plus mins in the drive through. Would've dug out if I wasn't trapped between cars. read more

I only come here when I want Jack in the Box and don't want to drive to another location. This place teeters between a 1 and a 2 star for me. I feel sorry for the staff because it looks like they lose people all the time. Someone different each visit. Plus they are always running with two to three staff. Egg rolls were cooked but not as hot as I'd like. Friends were good. read more

A week ago, I went to the drive thru at the Waipio location after work, a little past 10pm. I was greeted by an employee telling me "hi so I'm waiting for the 10pm shift to come in, I'm done with work sorry". As a fellow food industry worker I wasn't upset but I was shocked. Tonight at about 10:50pm, I went to the drive thru again after work. This time an employee told me "sorry we are only taking mobile orders right now". Not sure if these two instances were the same person, or if they're related. But it's disappointing to get turned down twice in a row. Hope everything is okay at that location. read more

I never make reviews but Every single time I come here 11pm-1am ITS CLOSED. Someone is inside at the speaker, saying they're closed. All a girl wants is her Two Tacos for $1.99, can't even get that. Horrible service to say they're closed don't have a "cashier" but fully have someone working. THE WORST. Am I able to give 0 stars like??? read more

I eat their once a month every time they mess up my on my order and it's not busy at all

Under trained overstressed could have better employee management and training. I also had an order that supposedly had curly fries besides regular fries by watching how they move lack of training and focus on satisfaction and all will be good 2 messed up orders to says a lot about Jack in the box Waipahu read more

Don't think they're 24/7. 3 times I went there around 10-11pm and they were never open. Lights on, but nobody took order in drive through or even acknowledged they were even open. Worst jack in the box on the island. Don't waste your time read more

Went there 9pm on a Saturday night was empty we ordered two sourdough jacks asked if can get um fresh not the ones sitting in the warmer, haha went home was undercooked plain and the bun not toasted I couldn't believe my eyes! I called them 7 times it rang over 50 times each call they never answered cuz they knew what they did ! Will be contacting corporate with video pictures and phone records. Now we know why they have 1 star on yelp and nobody was at this location! read more

Don't ever order Jack in a box at night in waipio. It's either the workers will be complete b**ch's to you and make your food half assed or the workers won't even BE on the floor to take your order. April 10th at 12:03 in the morning, I order an iced coffee on mobile to make it easier for them. Was left on the speaker for 10 minutes so I drove forward, all of a sudden a random man not in uniform said the manager walked out and that he and the other guy don't know how to make anything and to get a refund on the app. Jacks really needs to fix EVERYTHING they have going on there. Also there's an employee named Danny..if you're gonna hire people at least TRAIN them to be nice and not so rude. I get if it's busy and you're overwhelmed, but respectfully if you can't handle it don't work in food service if you can't give great service!!! read more

Waited 20 minutes just to find out it's closed. Definitely not 24 hours. 0/10. This used to be my go to place but how could it be closed? At least put a cone out or something to indicate that it's closed? read more

I went on a weekday before 11p and they were closed. Unless Yelp is wrong, they're open 24/7. If yelp is wrong, someone please correct that. 7/31 update- "due to understaffing, we are only accepting mobile orders." Well, might as well stop going to Jack in the Box. Not driving out of my way just to not get anything. Again. read more

Burger as advertised on the left. Actual burger I ate on the right. My crap comes out looking better than this! Can't trust your burgers anymore. Only tacos from now on or I just stop going period read more

Jack in the Box - Hot Mess Burger in the Munchie Meal. My crap looks better than this. Far off from the advertised photo. Very disappointed. - Fast Food Near Me - Waipahu, Hawaii

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Forgot a sandwich again. Was a mobile order so the bags were taped up. I should have opened them up right in the drive-through but I didn't. They had already taken 45 min so I figured it would be correct. I was wrong. Never going back to this location. They suck. On another happy note- they don't answer their phone. read more

Thank you Jack in the Box for fixing the order and making it right. We will only come back when the dining room doors are opened. read more

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Is it so phkn hard to work a drive thru?? Cant open all box or wrappers to know its correct and nothing missing. No utensils. No syrup. Hash missing. Im not driving back 5 miles. Phkn . Idiots read more

Claims to be 24 hour drive thru but that's a lie! We went because the lights for the drive thru were all on and the 24 hour drive thru light was on as well. Yet, they were closed! We waited at the speaker/menu for a good 5 minutes with 3 cars behind us. We finally drove up and realized they were closed!!! We went to Taco Bell instead. As we drove past, there were about 4 cars still waiting at the drive thru, not knowing they were closed! If you going close, at least turn off the Signs and the drive thru light!!!!! So often their drive thru has problems at night. Once they told me their system was down and they are only taking cash. Other times there was a cone blocking the drive thru, but at least that indicated they were closed. Such an unreliable place to grab a late night snack. So disappointing. read more

Orders online and went through the drive threw, and employee was rude and told me that they didn't have my order and it was at the Waipahu jack in the box read more

I tried ordering Jack in the Box around 10:30 but there was a holdup, there was a long like and it seemed like there were no employees inside the building. So I just left, what a waste of time. read more

Unfortunately, I see I have lots of company with the comments . Service is super slow at the Mililani Jack in the Box too so the Waipio one isn't alone. I've found this crew never asks about the choice of meat in the breakfast jack and never asks about sugar or cream for coffee. And once requested, hands you the sugar and cream but no stirrer. Two stars because it's hard to screw up slapping a fried egg and a slice of ham in a bun, frying a hash brown and pouring coffee but general disinterest by the crew is just sad overall. read more

I ordered a Supreme sourdough with no bacon through drive through and a supreme croissant came up on the screen. I said that is not correct. When I repeated what I wanted, the correct sandwich came up on the screen. When I pulled up to pay I was given my food in a bag, but when I got home the sandwich was the wrong one, actually the first sandwich that showed up on the screen. Next time I'm gonna inspect my food before I leave the drive through. And this one had bacon which I said, no bacon. read more

Absolutely unacceptable! Not only did we wait really long in line ... We got here ordering wasn't too bad besides the girl seemed a little distracted . Went through drive through she answered with a hello and paused and then apologized (I guess for being distracted) Not a problem I said it's fine and ordered She repeated my order and I corrected one thing we proceeded to the window .. One car that took forever to get their food in front of us finally left and we waited to pay because the workers were talking about something .. finally payment was taken .. the guy re-asked you wanted grill chicken ? I said crispy As we pulled off my husband checked our order and noticed the ranch we asked for was southwest which I seen on the screen she got it correct We parked he went inside Which he waited for awhile to get helped there was a guy in front of HIM that said twice can I get any help here ? No one helped the guy so he left .. my husband did the same thing asked for help twice and slightly shouted to be heard .. two ladies seen him and shoo'd a older male co worker to help my husband .. the croutons I asked for the guy said they are out so gave him an additional tortilla chip and the CORRECT dressing got home .. started eating finally My two strips of chicken were over cook and a tiny bit hard but whatever... I still ate it Less then half way through my salad I seen a hair NOT MINE FOR SURE in my salad half buried in the salad .. I didn't shake my salad btw .. this was absolutely gross .. not mine .. I called NO ANSWER go figure they can't even help people in the dine in side ... gross man yall really slacking . read more

Jack in the Box - A hair I picked out the salad on the white part of the plate - Fast Food Near Me - Waipahu, Hawaii

Went to Jack in the Box Waipio today and ordered the Garden Salad with Crispy Chicken and Southwest Ranch dressing! So Ono! I used the lid to cut up the cherry tomatoes and chicken and then went through and cut up the lettuce because it was big chunks. This salad was so good and wow look at this portion size! Filling! I ordered a large ice tea but should have just stuck with a small or medium it was a lot!! I generally just order to go through the app and pick up in the drive-thru but I actually had time today and was visiting with my friend. For those folks who were complaining about the dine-in service not being available I believe this location was short staffed and at times would be closed to support the staff that showed up. If the drive-thru is closed often times it's routine maintenance with cleaning the grills. I frequent this store when I drop my friend home from work and usually just come by for my coffee and french toast sticks. I don't have any affiliation with the staff other than being a patron here for a while. Thank you Waipio Staff! read more

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Service is incredibly slow and my order was wrong in so many ways. Went thru the drive thru and waited approximately 30 minutes in total. I have been trying to call to get a refund for some items because i was shorted but no one answers. I called like 4 times in a row and let it ring until it automatically hangs up. I will not be going back by choice. read more

We went to this restaurant yesterday about 4pm. There were no cars outside and the restaurant was empty. An employee stood outside in the front smoking a cigarette. We could smell the smoke as we entered. There was no one visible behind the counter. We noticed a rack full of fries that were already made next to the deep fryer. A male finally came out. He did not greet us and did not know how to use the register. He had to ask the employee who was outside smoking. We had a large order which came out very fast. We did not see or hear anyone working in the back. The food did not taste good at all. This is the same Waipio Jack In The Box where the drive thru employee told us they didn't have a cook! I will not return. read more

Late night junk food. Its probably the best time to eat Jack in the box! I gave a 2 stars, 1 for being very consistent with flavor. Another because the workers here are always nice! Thats it. We came home with out food fresh. Settled down and started eating and we were soooooo disappointed to find out food at room temperature, almost cold. It was kinda like they already made our food and nothing was heated or fried. It was gross. The curly fries are my favorite and those were hard (you know when fries aren't made to order or heated) they taste stale. Blehhh. Our sandwiches was also a bit cold. It was weird. Our jalapeno poppers cold, like the cheese didn't melt and our egg rolls wasn't crunchy. Really ruined the night with cold/room temperature food. read more

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Cranky, overwhelmed and completely understaffed. Average food. I always find this location to be somewhat problematic.

Literally just Waited at the drive thru and no one's working !! Lights are on but no one is home. Why is it 24 hrs when no one's there

24 hour drive through, waited at the ordering window for 6 minutes. Nobody came, tried saying hello, no response. Lights are all on.

Went thru the drive thru and ordered 2 orders of white rice, came home. Ther was only 1 order, what happened? Do I get some kind compensation for this, I bought 2 orders, only got 1. read more

So I pick up my order of 18 breakfast sandwiches.. perfect.. I went to the bathroom.. as I exit, an older lady from inside the kitchen RUDELY yells at me and tells me, YOU not suppose to use the bathroom?" It's broken!! You didn't see the sign? That's why we have it blocked!!!" First of all, it wasn't blocked.. It was on the side, with the sign laying flat on top where it can't be seen as you are looking straight at it! I apologized.. She continued to lecture me about how management is getting mad.. I apologize again.. She continues to lecture me.. AGAIN!! And giving me a stink ass look!! WTF!! I tell them maybe you need to put the sign upright so customers can see it and move that podium in the middle!!! What kind of customer service it that!!!!??? Who is she to lecture me when the sign wasn't even properly placed where customers can see it!! Unprofessional! RUDE! ! CHILDISH BEHAVIOR!! I am forwarding a letter to upper management.. this kind of behavior is unacceptable!!! Her name was Kristin/Christine? As I was told from one of the cashiers... This incident happened on Feb 19 at 9:30AM. read more