I basically paid them to be treated like crap...
This review is in response to the horrible service I received from the Front-End Staff (NOT ANYONE ON THE BACKEND) . Worst Panda Express on Island. If you're thinking about grabbing Panda on the way home don't grab from this one. The customer service is ass, as soon as you walk in, even if there's nobody in line, they will ignore you and avoid eye contact until they finish whatever 5 minute task they were working on before hand. I've worked in the food industry on multiple levels so I understand you may be busy but you can at least acknowledge the human being that comes in the store. That's not even the worst part, during the order taking, I asked how long on the next batch of a certain dish and the lady looked at me like I was the spawn of satan. I just didn't care for the last dry scoop and didn't mind waiting for FRESH FOOD , is it such a big deal? I mean It is MY time & money. Near completion of taking my order, I decided to get a drink , which I usually don't do. I chose one of those specialty craft juices that are like $4 and I asked the lady please light ice. While waiting for my order I ended up finishing my drink just to find out my cup is 2/3 full of ice even though I asked for light ice. At this point I'm to believe any regular drink is a cup full of ice and whatever room is left is for the drink is poured on top. This is a shame. I don't even take to Yelp when it comes to voicing my opinion or experience . Usually I keep it to myself in hopes for change but during a conversation at work I was talking about my experience and a coworker that used to live in Pearl City and they confirmed that THIS PANDA EXPRESS are greedy w/ portion size & the service is bad. THIS IS NOT MY ONLY BAD EXPERIENCE , JUST THE LATEST ONE. Out of all the times I've been to this Panda (~10x) I can't recall a single time I've had good or even satisfactory service here and that's bad. I told myself last time that I wouldn't go to this Panda Express anymore but I did in good faith. This post marks the day that I won't be returning to that Panda Express. I hope this post brings some clarity on others experiences and hopefully the front end staff gets the training they need. Everything else is good, the food is great , cooks are great, the place is clean, it doesn't take 30 minutes to get an order in but - the front end staff needs to be evaluated and properly trained. I could've ran the front end 100x better single handily with any amount of customers. At the very least I'd get the light ice part right. 1/3 cup of ice is Light Ice, not 2/3 cup full of a huge cup to begin with. It's not rocket science. Back-end you're doing great! Don't let the people selling the food will be your downfall.
Changed from 1 star to 3 star to reflect outstanding backend staff read more