First impressions are lasting impressions! First time to this Chun Wah Kam, and the last time I went to one of their places must have been over 8+ years ago at the Ala Moana location.
Nice, that one has breathing room as a floor sign says to wait at this point until called, as there are other customers already choosing their selections of what they want to have.
Even while standing in line, the smiles and one on one interaction for that personal touch stood out! The smiles i saw lasted from once you get called to completion=== very, very good signs that the owners of this company want to show that this sincerity will only bring back the customers for future purchases! A win-win for both parties!
Odd to me as this was my first time here and to the close immediate right were the entrees and at the far back were the starches. Stupid me, thinking what? they will put the entrees on the plate first? No, they don't they will call you to the back to select your starch choices which i did, choosing their so called two starches of ginger fried rice and chow funn. *Their website is more accurate as it states 'UP TO two starches' than the signage up above the counters ...
I asked her if there was any spicy entree available... she said their really ONLY spicy dish would be their spicy garlic chicken, but the cook had not made them today... Shucks, and I heard about this one entree to get!
Then we walked over to the entrees' section and i was curious about the taste of that fried fish i saw with jalapenos, green and red bell peppers... she gave me a fork and napkin (a napkin!) to taste it... I liked it so i chose it... along with the beef with long beans in black bean sauce...there were many others that made my mouth water... but I need to get through these two first to see if they will be repeat entrees of mine! Their 3-compartment plate lunch container is a hybrid of more soft cardboard which will de-compose quicker and good for them thinking about the future (yes, as it is a mild hybrid container, it shows sagging compared to what most other places NOW use)!
She was very nice in suggestive selling of their other products ... asking me if i needed manapua, dim sums, pork hash... I told her why yes, I wanted to try that 'spicy pork hash' that was posted on the wall to the right as we waited in line... She apologized but said they don't have it in yet as it comes from their Kalihi St. location... Oh, wonder if that is their central kitchen location as I know this is where Chun Wah started out way in the beginning. I told her that's all right, nothing else for me...
They were seating on both sides of the entry that can seat at least 30 persons... the modern, interior warm lighting was welcoming for diners eating inside being not overly bright with day-time lighting, nor dim.
My early lunch filled my stomach well... deeliciousssss! I would select that beef with long beans in black bean sauce again, but up in the air about the fish...perhaps they should mix the entree inside of its chafer pans ever so often so the sauce will mix with all pieces of the fish, etc and so the flavor will be more. The ginger fried rice was very aromatic and with its strong ginger taste that some may not like. The chow funn was slightly bland and in need of some dashi flavoring or something else to make the noodle dish 'pop' !
*The finishing transaction with the smile by her as she handed my change and receipt and thanking me --- i consider their *customer service* to be 5 stars alone!
If this matters to you, their chopsticks they provide is of a longer in length and highER quality along with the provided four (4) good quality thickER napkins!
Yes, i have seen other reviews by others about bad service, bad bland taste of entrees, etc... but today... today... when I WAS THERE about 9:40am today, Tuesday the 28th ... reigned SUPREME, hence all the stars colliding provided me with more than a pleasant meal and service... this is why 'I' give it a high four (4) stars ! read more