These guys are trying under the new ownership of approximately one year. They have really turned things around here and made us a pleasure to eat on location. I do enjoy the chicken strip sandwich with lots of veggies. Can't beat the $6.99 footlong deal for the month of March. read more

I don't usually leave reviews for fast food spots, but Sam and Benji at this Subway absolutely blew me away. From the second I walked in, they were friendly, fast, and totally on point. Sam greeted me with a smile and actually listened to what I wanted (no rushed "what kind of bread?" tone). Benji built my sandwich like an artist--perfect portions, evenly spread toppings, and somehow made it look like the ad picture! They worked as a team without skipping a beat. Even when the line got long, they kept their cool and moved fast while still making every customer feel seen and appreciated. It's rare to find that kind of energy and care in a chain restaurant these days. Clean store, fresh ingredients, and top-tier service. Shoutout to Sam and Benji for turning a regular lunch run into a genuinely good experience. If management sees this: give these guys a raise--or at least free cookies for life. read more

First visit here. At 4.30pm on a weekday. Friendly guy making the sandwiches. All the veggies were piled high and looked as fresh as they can be. Bread fresh also. Why not 5 stars? Well, no Swiss cheese (in this area apparently). And no honey oat bread (at this location). So not a perfect experience for me but good nevertheless! read more

NO BOGO FREE at this location even though the subway app says, it's BOGO50%... I was the only one in the restaurant, but 2 other customers came in after me and were served while my online order was still being made... I guess meatball foot long is hard to make.. deep sigh read more

Great employees, everyone's always nice. But looks like there's a mouse problem. Double check the chips if there's holes in them. I wondered why my chips were stale. Yup, something got to them read more

Subway - problem? - Sandwiches Near Me - Dana Point, California

Poor management Poor service Poor attitudes of workers Wilted lettuce Average meat quality Overpriced Need I say more ? Try Nerdy Jerseys or Togoes-hell even the Ralph's deli next store is a superior choice to this rotten-egg-smelling-ghetto-service place read more

It's took 35+ minutes after ordering on the app for them to even start making our sandwiches... 15+ minutes past the "ready by" time. And the tracking said they were ready on time. This location isn't busy and I ordered here because I felt bad driving further not to give them the business. Subway isn't a gourmet operation, but I do expect a franchise to have accurate ready times and order tracking data. Two sandwiches were fine, but the kids sandwich had an insane amount of mayonaise on it (we did not order extra). Big surprise that our kid didn't eat it. We pre-tipped 15% on the app & still didn't get decent service. C'mon guys! read more

Disheartening Lack of Teamwork at Subway I recently visited Subway on 02/27/2024 and left feeling disheartened by the lack of teamwork and support among employees, particularly towards a visibly stressed younger worker. During my visit, I observed a much older employee neglecting her duties and instead spending time on her phone in the back, while the younger worker struggled to keep up with sandwich preparation. This neglect not only hindered the efficiency of service but also created a stressful atmosphere for both the employees and customers. What's particularly concerning is the stark contrast in behavior depending on the shift. When the older worker is on duty in the mornings and Saturday afternoons, she actively assists her colleagues. However, when paired with the younger worker, she fails to provide the necessary support, despite the younger worker being praised as the nicest worker by frequent customers like myself. As someone who frequents this Subway location, I find it unacceptable that an employee would be allowed to shirk their responsibilities and negatively impact both the workplace environment and customer experience. It's evident that this behavior is not isolated and has been observed by multiple patrons. I strongly urge Subway's management to take immediate action in addressing this issue. Every employee should be held accountable for their responsibilities and should actively contribute to maintaining a positive and efficient work environment. Failure to do so not only affects employee morale but also impacts customer satisfaction and the overall reputation of the establishment. In light of this disappointing experience, I hope to see swift and appropriate measures taken to ensure that all employees are adequately supported and trained to deliver the level of service customers expect and deserve. SHE SHOULD BE FIRED IMMEDIATELY!!!!!!! read more

Went for the new pretzels and they looked at me like I was crazy. No pretzels they said. Very disappointed. Why advertise if you are t going to have them. No apology read more

Subway - Counter - Sandwiches Near Me - Dana Point, California

Great service by christian. I will come back again. I ordered two sandwiches and they were yummy

Every time I've come to this location I've had a great experience; the store is very clean, quiet, and accessible to customers. I've ordered online a few times and my order has been ready for pickup when I've arrived. My order has been accurate each time and tasted how I wanted it to; I'm a spicy Italian fan. The workers I've interacted with have been friendly and helpful so I'll definitely come back again. read more

What a mess! This Subway on Del Obispo is completely terrible in all aspects. My GF and I visited on Sunday 7/28/19 for lunch... Here's what went wrong: #1 Arrived with a short line of 4 people in front of us. 2 people behind the counter making sandwiches. It took us about 10 minutes just to get to the counter and start our order. There weren't any large orders, just a sandwich or two from the people in front of us. Yeah, they are just THAT SLOW making sandwiches! They move at a snails pace at this location. #2 Finally, we're up! Right away, we're told they don't have the bread needed for 1 of our sandwiches. Ok fine, substituted a different bread. This was also after we heard them telling a customer in front of us that they had to double up on Pepperoni because they ran out of Salami. Oh yeah, and they are also out of Turkey!! And there was no lettuce in the bin either, just spinach. Yeah, a sandwich shop that runs out of 4 main ingredients. Nice. #3 Snails pace employee building our sandwiches clocks in at over 8 minutes to build 2 sandwiches. Nothing fancy, nothing needed to be heated up, they are JUST THAT SLOW! #4 Asked them to add avocado to the sandwich... he says it will be extra, is that ok? Yes. He proceeds to add the smallest amount of avocado I've ever seen. It was a footlong and he added about 4 of the smallest pieces he could manage. I told him that wasn't even enough for a 6" sub and that he needed to add more. #5 It took about 2 minutes just to wrap the sandwiches and put them in a bag. I have no idea what took so long, because when I got home, we realized he didn't even cut the sandwich in half! Yes, he forgot to cut the sandwich. Isn't this what you do all day, everyday? Never in all my trips to Subway has that ever happened. Slow AND incompetent. #6 Also, after getting home and realizing that they didn't cut the sandwich, we both took bites and realized the bread was totally dry. So dry, mine literally "broke" on the back half, making it damn near impossible to keep together as a sandwich. #7 Lastly, on other visits to this Subway, we've been told that they are "cleaning up the machines", so there's no iced tea available. No, I do not recommend this Subway! read more

Great service , we enjoyed our Philly sandwich and club foot long . We'll be back soon

Menu was nicely varied. Our sandwich was excellent. Jonathan, our server, always gives us excellent service and greets us w a smile ......we always look forward to seeing him at Subway, Dana Point. read more

really nice employees theyre also really fast in making the food. The place is really clean too.

Great service. My sandwich was made perfectly! The entire team is so welcoming and friendly. Salma , Cesar, and Kaylee are amazing. They are very efficient very clean store highly recommended read more

Great food. Got an Italian herbs and cheese cold cut and I highly recommend. Nice environment.

Good service, always asking whether to remove or add anything to my order. Simple and normal environment, the food was got out fast and complete read more

I'm not sure about the quality of the food but the service sucks. Tried to order on the app and it wouldn't work. The girl in the store was too lazy to help me so I took my business to another subway. In this time of uncertainty and social distancing where people are going to loose money and jobs. She really should think about that. read more

I went in around 8am and the lettuce they had out looked a day old so I asked if they had a fresher one. She said it's been out that's why it looks like that. I said ok but I dont want that one thank you. By the way they didnt have cookies baked and they offer a free cookie when you buy a footlong. I didnt know that until she said i owe you a cookie. I went back another morning same thing the lettuce looks old and they didnt have any more. Next time I will be checking the vegetables before I order a sandwich. Oh and I guess now she owes me 2 cookies? LOL read more

Well, I have to give "Allan" a shout out today! He whipped up 4 foot-longs in a flash, and was so friendly, efficient, and organized. Probably the best service I have ever received at this location. Thanks again for great service today! read more

I went to get the TV special. Also above the entrance to this Subway on 33489 Del Obispo in Dana Point, a sign showed the TV special. Two males were behind the counter. One told me that the special was not until 8:00 pm. I asked him to go outside and read the sign in front their business. He THEN waited on the customer behind me. Then he proceeded to argue more with me. I asked if I needed to call the cops. He told me to get out the store. He seemed to not know the business, and was the rudest employee that I've ever encountered. He should be fired immediately. Also the place was not busy. It looked like two servers behind the counter could have at least cleaned the FILTHY floor OR SERVICED THEIR BATH ROOM!. I suggest you not go to this Del Obispo location in Dana Point. Extremely horrible customer service! Employees like this put your business out. Will NEVER GO BACK! GO ANYWHERE ELSE!! read more

Worker was really chill and we all got free sodas. And i always go to this place and its great

Went to this location and was pleasantly surprised with how nice and clean the store was and how nice Rigo was.Subway has a bad rap and they are really picking it up at this one! Turkey sandwich on wheat was exactly prepared as I asked, cookies were fresh and some nice tables outside to enjoy eating at. Very good value read more

$6.99 for a sandwich with stale, breaking apart bread. My wife picked up a sandwich for me on her way home and the bread just kept breaking apart. Last time! read more

Service was great. Clean. There was a slightly rude customer behind me and they handled the situation well. Will definitely be back.

This is my "go to" Subway, as a local. Always fast and friendly service. The bread, toppings and cookies are always fresh. The other subway on PCH, the music is always too loud that you can't hear what the sandwich artist is asking. The bread and cookies were always stale, which is why we decided to switch restaurants. read more

Just got home and started eating my Italian BMT and noticed for the second time that the bread(roll) is stale. That's it guys, no more business, the one in Ocean Ranch has much better quality. Hope you are saving money with the old rolls but the only thing Subway has going for it was the super fresh hoagie rolls. Not a hater but it was a mediocre sandwich. We were there at 5:30pm 4/6/2014, Two BMTs and Sun Chips and Cheetos. read more

The lady was working today afternoon (around 3 ó clock) was very moody and rude. I visit this place very often and I didnt have this experience before. read more

Showed up at 3:50pm on a Sunday and the staff walked out as I was walking in to tell me they were closed when it shows that they are open till 9pm. They should really update they're hours of operation. read more

My good friend Allan is always there offering great and quick service. His knowledge of the kitchen really shows in his subway sandwiches. I have never been disappointed by one of his sandwiches. read more

Remember...Burger King's motto? Have it your way? Well...this location makes it difficult to be creative. The cook doesn't understand English. Haste trumps attention to detail even if you're the only customer. Too bad the display doesn't open on both sides.... otherwise I would have made the sandwich myself. Yes, there is a wrong way to make a sandwich....My companion has much harder words for the effectiveness of this establishment. There's another one on Golden Lantern. Try that one first. You'll probably be doing the staff here a favor...you won't be disturbing them. read more

Wasn't too impressed my sandwich was just thrown together . And when I asked for extra vinegar she just started wrapping up my sandwich

Nicest employees, cleanest bathroom and freshest choices. I really appreciate the kindness they showed towards my different, indecisive kids. read more

It's really not too much to ask for your employees to be attentive. The woman who made my sandwich was so distracted that I didn't have the heart to tell her that it was the wrong sandwich entirely. It was still good, don't get me wrong, but I would definitely appreciate more professionalism next time I come in. read more

Sorry, but the service here is way too slow. This is second time I've been here in past 4 months & both times were extremely slow. My son got in line at 3:25. It is now 3:51 & he just got done getting 2 sandwiches. read more

This spot is normally ok, however today when I went in the bread was drier than normal. The downfall was that they only give a quarter of an avocado for a footlong. When I asked the boy he said that is what they normally do there. Everywhere else I go, they give half an avocado for each footlong. I go to subway 1-2 times a week, but will be steering clear of this location from now on. read more

This is worst customer service they had workers inside the store and were closed an hour early. If your hours have changed you should post that it has instead of keeping everything the same and confusing customers.. worst thing to do thanks for the waste of time. read more

Terrible service. The women were unfriendly and acted irritated upon any request we made. I love Subway but I would avoid this store in particular.The women had a difficult time understanding any request we made as well. read more

If you want to go to a Subway sandwich place that makes the absolute best sandwiches in the chain of stores then you must go to the Dana Point store on Del Obispo. They employ women who know how to make an excellent sandwich. I'm telling you that you'll drive by your local subway shop to go to this one after your first visit. We love it and the service is good. read more