The manager is so kind and accommodating, every time me and my son have been in the past few weeks on a Friday or Saturday he has constantly gone above and beyond with his customer service. Truly appreciate the hospitality and generosity. Looking forward to returning! read more

Food quality is bad. Why would they serve anything burnt? Food was not edible. My kids were starving and could not bite into the rock hard pretzels that they gave to me. read more

Auntie Anne's - Hot dog pretzels - Pretzels Near Me - San Clemente, California

I hadn't been to an Auntie Anne's in a very long time. I used to frequent Auntie Anne's back when my stepmom was alive. She used to love taking me after shopping. We always got the sweet almond with the cream cheese dip. I usually take my kids to Wetzel's but thought I'd give Auntie Anne's a try. I just wanted the nostalgia and to feel close to my stepmom even for just a moment in time. Auntie Anne's, is located inside the Outlets at San Clemente, on the side closest to Nike and Converse. They are situated close to where plenty of outdoor seating is available. The establishment is small as they usually are, nothing different. It was nice, clean and airy during our visit. Service was quick and nothing special. We ordered the following; 1) sweet almond pretzel - it costs less than the bites 2) cream cheese dip for the almond pretzel - this dip is TINY! 3) plain unsalted bites 4) cheese for dipping Everything looked good but it was just looks. I was so disappointed to bite into the pretzels only to find they weren't soft (if you eat Wetzel's you'll know what I mean). They weren't stale or hard, they just weren't as soft as I'm used to. The almond wasn't as good as I remember it either. It was slightly overcooked and some areas had a weird bitterness to it. Literally broke my heart because I was thinking of my mom as I was eating it and wanted to relive the memories of us having Auntie Anne's together. Anyhoot...either way...for me it was a 2 out of 5. The kids didn't seem to notice the difference in texture and ate all of it. Would I return for Auntie Anne's? Likely no. I prefer my pretzels softer than what they offer. read more

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Located in the outlet mall Stopped by for their national pretzel day. I have never had one of their pretzels before and it was pretty good. Got the Cinnimon sugar one. Nice and flavorful bites every single time. I'd like to try just a plain one next time so I can get a good flavor profile of just the dough itself but definitely a good pretzel. read more

Auntie Anne's - Exterior - Pretzels Near Me - San Clemente, California

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Would NEVER go here again. Don't waste your money. Terrible customer service. The man who was working just acted stupid and wouldn't help us out, no sense of urgency. read more

Love Auntie Anne's! I grew up on this. I would go out of my way to come here. Got the Classic Original Pretzel, Cheese Dip, Cinnamon Sugar Pretzel Nuggets, Sweet Glaze Dip and a Medium Sttawberry Lemonade, all great picks as always. My favorite is the Classic Original Pretzel. Sometimes I get the Original Pretzel Dog, delicious. I do need to try the other Pretzel flavors. It's a lot to eat one pretzel by myself, it's almost like a whole meal for me so I do like to share it. Honestly, I don't know which one tastes better, Auntie Anne's or Wetzel's Pretzels. I think I would have to do a side by side comparison to really know, both are just that good. I usually just get whatever I see first. I think in the past, over a decade ago, Auntie Anne's was better by far, but now, I don't know if both stores recipes have changed/improved because they both taste good to me. This one is in The Outlets at San Clemente. They have a lot of free parking in their lots. Price has definitely gone up over the years but I still think it's fair accounting for inflation and similar in price to Wetzel's Pretzels. Service is friendly and quick. There wasn't much of a wait to order on a Sunday around 6 PM. read more

Auntie Anne's - Cheese Dip, Cinnamon Sugar Pretzel Nuggets, Sweet Glaze Dip and a Medium Sttawberry Lemonade, yummy - Pretzels Near Me - San Clemente, California

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AVOID THIS PLACE. I charge my Tesla at the mall all the time, and tried your shop multiple times. First time I asked for pretzel bites with no salt and she handed me one with salt. I told her I asked for unsalted ones, her reply was they didn't have any. I went back a week later to give them another try. This time I asked for a plain unsalted pretzel, not bites. I see a stack of plain unsalted pretzels, and the same girl from last time, goes to the a stack of salted ones, moves the top ones and grabs one underneath them. Go figure each time there's some type of salt on my pretzel. Even though I clearly ask for not salt each time. Not just that it was as hard as a rock, and didn't taste fresh one bit. read more

Stay away from this Auntie Anne's. Family of four stopped by and most had symptoms of food poison shortly after, the older kid puked, wife and I had diarrhea and the only one fine was the baby who did not have any. I am not the only one, read other reviews. Its a shame because I really like the location in Irvine. read more

Pretzel bites were literally uncooked like they seared them? Inside was still fucking dough. Frozen lemonade was just liquid with some ice chunks. Poopoo read more

Sometimes you just have to get a soft pretzel. No line when we went, and they already had a lot of pretzels out warming up. Got one pretzel for $5...this has to be one of the biggest markups in retail. I keep telling myself that I will make these at home (since the ingredient list is so small and doesn't require a water bath first). read more

Very nice staff Pretzel was under baked so it was gooey inside. I noticed this once I was back at my car I needed to get on the road so it was a total waste of money And now I have a very bad stomach ache. They really need to make sure the pretzels are cooked. read more

Not the greatest of service! Waited about 15 minutes in line watching 5 employees wondering around with only 1 cashier when there was at least 5 people in line. When I finally was able to order....I had wanted a plain pretzel, I was sadly informed they didn't have any made and it would be about 10 minutes to make.... Frustrated and hungry I declined and chose to go somewhere else. It's really disappointing, because I've always been a huge fan of Annie's and was super excited to have found one near by. Hopefully, if they can improve their customer service I may try them again. read more

This is our go-to spot after visiting the outlets. The kids love the little bite sized cups of cinnamon sugar sticks. Their pepperoni pretzel is yummy and great as a pre sugary treat! read more

I smelled this place before I saw it and I was praying it would be a Wetzels Pretzels, but unfortunately it was Auntie Anne's. My mistake was not walking by when I discovered it was an Auntie Anne's but alas I gave into the scent wafting around me and entered the building. I ordered the salted pretzel bites and the employee gave me one of the numerous pre-made containers that were sitting under the heat lamp. What I got was burnt and hard, sad old pieces of pretzel. If Wetzels Pretzels can provide soft buttery delicious pretzels bites, you can too Auntie Anne's! I believe in you, a little bit. read more

Auntie Anne's - Burnt and dry - Pretzels Near Me - San Clemente, California

Cold, small portions and unfriendly service will not go far. Unfortunate. Very little foot traffic so we were quite surprised, but I would say avoid this shop and spend your money elsewhere. read more

I bought mini dogs here for my toddler $7+ and got the burned looking one. I even asked the cashier about it and he said "oh that's how they are". What do u mean by that...The color literally were dark brown almost black and I had to throw them out. Sadly the kids ended up with no snacks, wasted of money too. read more

I love Auntie Anne's pretzel with salt. I asked for a freshly cooked pretzel and I was told it would take approximately 15 minutes to make. After 5 - 6 minutes, the lady brought me my pretzel and I noticed the bottom was burnt as she was putting it in the bag. I told her I don't eat burnt food and she told me all of the pretzels were like that. I realized the lady put salt on one of the pretzels that were already baked and that's why it was burnt on the bottom. I asked for my money back for the pretzel I had paid for because she didn't make a freshly baked pretzel as I requested. read more

The pretzel was excellent prefect I got peperoni and jalapeños it was baked to perfection the ladies were super nice and manager was no nice the store is super clean read more

They never seem to have any choices when I walk in and I go there like 3 times a month because of this & every time I do go they never have anything at all they always say the same thing as always "we can make you the item but you have to wait 15- 20 min". I think they need to work on having more choices available instead of making them on request. The employees seem like they're very lazy do to not having anything ready this store needs to step up there game ASAP..! Corporate needs to really get on this.. it's not acceptable.. Also it's Funny how they see the reviews and don't respond back read more

Using my Discover Card, I found a BOGO offer as I was shopping at this outdoors mall. The Auntie Anne's bakery makes everything fresh right in front of you when there is not much reserves available. Fortunately for me, I was able to see the entire process of pretzel making from start to finish, which takes exactly eight minutes. The cinnamon sugar is my favorite, and was huge when I saw the final product. I enjoy the fresh and soft taste of these pretzels, compared to the German variety, which goes better with beer or mustard. This was a nice treat, as I spent time on this Veteran's Day holiday to reflect on what our military does for us every day, and the sacrifices made to provide for our freedom we sometimes take for granted... read more

Auntie Anne's - Eight minutes for a pretzel - Pretzels Near Me - San Clemente, California

I am pretty disappointed. Went in at 7:15 on a Friday evening and they had 3 grubby little pretzels left- obviously the leftovers. The 2 girls in there were already mopping up and the oven was off while multiple people came in and left quickly realizing there was nothing left. I get that it's Friday night, but they would not reheat the oven and when I asked for salt she sprayed the cold pretzel with pam and then dumped a bucket of salt on it. It's 45 mins before closing. Those girls should do their jobs and stay open properly until 8pm. I'm sorry, that is BAD BUSINESS read more

This is the place to go for a quick snack break when you're shopping at the outlets! The pretzels were buttery and fine without salt. There's also a buy 3 get 1 free deal going on now! On top of that the girl who worked there the day I went was super sweet and friendly! My only complaint is that the pricing is different from what you see on the display. Though it's not a huge difference I'd appreciate if they updated it. An original pretzel is now around 4.30 FYI. read more

I work in the mall and go here from time to time to get a slushie or a snack. Their frozen lemonade is by far my favorite, the frozen strawberry lemonade is what i usually get and its a bit inconsistent but its still delish. Sweet staff and quick transactions during my break. Love it read more

The girl said the pretzel bites were fresh, but they tasted like they were several days old. Also, it was the worst tasting Coke and Diet Coke we've ever had. There must be something wrong with their filter. They were very nice, but food and drink were NOT good. read more

I love there pretzels and lemonade so much. Each location taste exactly the same. Jalapeño pepperoni is the best one to get and a large lemonade in the side. Absolutely deletions?!! Must try and get it because you won't regret it. read more

Auntie Anne's - a pepperoni and jalapeno pizza - Pretzels Near Me - San Clemente, California

This location is at the San Clemente Outlets. I had some very delicious food (cinnamon sugar covered pretzel bites) here a few weeks ago, and the employee was very nice and friendly. Didn't have any problems. It could be hard to access if you're not also planning to go to the outlets though. read more

What kind of outlet mall wouldn't have pretzels to anchor one end of their snack spectrum? That would be unheard of and that is why there is an Auntie Anne's here right next to the Nike outlet. Can't get much better than this. Two entrances for easy access, happy workers behind the counter making the pretzels and a tray full of drink samples right next to the register. While the greedy me would have liked the pretzel bites to be overflowing the cup, they were still warm, buttery and soft after being handed to me. You can't go wrong with this carbohydrate and sugar option to fuel your outlet shopping needs! read more

Service: She was patient but annoyed of me being indecisive (my first visit ever in Auntie's) Food: average n over prized (well it is fast food) Location: San Clement e Outlet (nothing special) Drinks: way too sweet lemonade Comments: i wish she would have been more friendly and would have smiled a bit, made some more eye contact, and make me feel she actually enjoys doing her job ... overall, all three of them were rather tired, I guess read more

As much as I feel sorry for this franchise owner because the location is very slow , the portions and the prices are not up to standards. $5.07 for this small cup with barely any sugar cinnamon at the bottom which shows you how lightly coated they were is ridiculous. read more

Auntie Anne's - Admit, I ate three before picture was taken. Still.... - Pretzels Near Me - San Clemente, California

Always a horrible experience. Wish this was a wetzel pretzel instead of this crappy place. The workers are lazy and braindead. Always a nightmare!! Won't be comping back for stale pretzels and crappy and lazy customer service. read more

I came here today with my little sister looking for a quick bite to eat. We were soo happy to see auntie Anne's here's. Quick and easy! Perfect! We ordered yet I was so excited for the amazing customer service we received! I think her name was Alicia! She was sweet, caring and went above and beyond to help us out. I even asked her to smile while I take a pic! This is a great option looked in outlet mall. We live in San Diego but we'll be back! read more

Auntie Anne's - Pretzels Near Me - San Clemente, California

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This is a great business and location! Staff is friendly, pretzels are delicious, and who can beat the location?! I will pass other locations again for a warm, buttery pretzel read more

My daughter and her Girl Scout troop were offered a free tour at this location. From what I understand, the owner was flexible, welcoming and so giving. My daughter is in 2nd grade and enjoyed all that she experienced!! Thank you! read more

First of all, this place has such delicious pretzels! So buttery and good quality. But the best part is the young gentleman (high school kid?) that works there. He is so nice and helpful! I wish every business had a worker like him! Too bad I didn't catch his name. Thank you for today! #pepperonipretzelbites read more

I can see if your shopping on a holiday or during a special event @ the outlets that you get less than perfect service. However I've received nothing but stellar service from the manager there. Always fresh and if they're not you can choose to wait less than 5 min. The young boys that work there do need some training though they do lack that fast fun and friendly service that we all love. read more

Always hot and fresh food, and the staff is always great! The crew is always welcoming and the food has always been fresh and tastes great. Thanks! read more

I truly due love this place but over half the time I come in the pretzels aren't that fresh and honestly seem a little over priced for my liking especially just to add some cheese sauce that's not even warm!! It's a good place just don't set too high of an expectation if you're craving pretzels read more

worse experien3s every time we go to this place , but today was worse than ever. we just order pretzel mini dogs had to wait 15 mts when i went to pick up Luis took an order and sold my order to a new customer. only a sorry was given and was asked to wait again 15 mts but had no time to wait . worse customer service at all times even when owner has been there they still make mistake after mistake . today there was an older lady 9ncgarged i guess . guess would never want to go back ever this same mistake has happen to us at least 3 times . read more

We ordered pretzels and pretzel dogs for appetizers for my sons 30th birthday party and they were the hit of the party! Christine was so awesome and helpful! she went above and beyond to help me! The whole staff was great and accommodating! I will definitely use them again! They were awesome!Thank you! read more

What can I say, I always call to make my order and they are awesome over the phone and when I get there my bag is there ready for me to pick up! Just how I like it. I love the pizza pretzels and in the morning I always get the cinnamon pretzel. Delicious and filling before or after to hold on for lunch or dinner. Tina was a great with my order, as well as being efficient. read more