Almost everyone at this store provides great customer service...except with one glaring exception. After being treated horribly on multiple occasions by this employee (he gives a new meaning to the word rude), I finally complained to the owner and was left even more disappointed. While he admitted he had received multiple complaints about this employee, he seems to be more worried about protecting this single bad employee than improving the customer experience and creating a better workplace for the others who obviously care about the customers. The owner was given specific examples (one of which could be considered a health violation) of this employee's rude, aggressive and inappropriate demeanor and it still didn't matter. His response was, "he has worked here for 10 years," and "well I don't know if that happened." What?? I not only get treated like crap, but now I am a liar? I feel bad for the good people that work at this location and hope they can find employment elsewhere with someone who appreciates them. If you are one of the many who have experienced this horrible employee's "customer service," I encourage you to contact Subway corporate headquarters and not waste your time talking to the owner. When you make a complaint with corporate, it goes back to the owner of the franchise to address. However, it is reviewed at headquarters before being sent back to the owner, and I have been told they will watch for more complaints at this store. Be kind to those who work at this location, the majority seem like really good people. read more