I have no many things to say but I'm going to keep it as polite as i can. How am i supposed to order if they cant understand the english im speaking to them. I understand the majority of their staff is Latino, but that's not an excuse. I wanted to sub out my beef patties for chicken patties because of the health issue and no joke took this woman 10 minutes at the window after I said that didn't make any changes on the screen cars behind us are hauling and she has the nerve to say "is everything correct on the screen" when nothing had been changed about what I asked she told us to pull up to the window, and another kid came by and helped, and it took him 10 seconds to understand what I wanted, and then when he walked away, it was my boyfriend's turn to order and it's like this woman had completely disregarded the fact that I made the order and just put in the one meal. If I could give this place zero stars I would this is not the first time. I once placed a order for pick up and I parked in the spot. It said it was ready. No joke waited 30 minutes.. wasn't busy at all and by the time I did get my food half of the meals were missing. They need to change their management read more

Food and service freaking terrible I've worked at McDonalds before and I know how they work when dropping old food in new grease or putting old sandwiches back on the grill to appear fresh and this morning they did I very nicely asked for a fresh sandwich cuz I can tell that they gave me an old one and then he comes back out after take 10 long minutes with the same sandwich just hotter. I hate coming to this McDonald but I do have close friends that look out for me from time to time but the next time they do this I'm making a scene I promise u that and I'm disputing the charge after this read more

I don't know why I continue to give this place business. They are slow and half the time they don't include everything I ordered in the bag. I should drive to Prince Frederick McDonalds at least there they actually make sure everything is in the bag. read more

Waited over five minutes in the completely empty drive thru line just to have someone ask me "yeah can you give me a second?" Left without food and won't be returning. read more

I just went through the drive through and ordered a regular cheeseburger. Got home took a bite out of the burger but no meat!!! Opened it up and there was no meat. I called the store to complain and was hung up on. read more

This place will forever hold a special place in my heart. I was down bad more than I've ever been, so coming to get food and being told to wait was an add on to everything else. The black stallion at the second window came to my rescue and let me know he threw in a large fry for the inconvenience this alone struck my heart and made it blow up like a balloon on some grinch typ. What I did not notice was that along with the fry they put two chicken patty's on my McCrispy. This has forever changed my life and how I view the world. If you have anything bad to say about this McDonald's please let me know so we can run a friendly fade in the parking lot. Dis shi get real out here read more

The worst cup of coffee I have ever had I spent 169 on a hot cup of water I will not be getting coffee here ever

I use to always go there, and there's was a employee named Glenda she was so nice always trying to fix the problems, now lately I've been getting my order wrong or have to wait long, and there's no personal, I just don't know what happened to Dunkirk McDonald's it used to be the best McDonald's ever read more

I visited this McDonalds today and was completely dissatisfied. I customed order food for my family and when I received it at the table none of the sandwiches were made correctly. Some were missing bacon, and 2 were missing the burgers themselves. I ordered a daily double and got a double cheeseburger instead, When I went to complain, they remade the orders but the sandwiches were still wrong. Because I didn't have a lot of time for them to redo my sandwiches for a second time, we ate the sandwiches as they were made. I come here often with my family and have always enjoyed my experience. This is a first. The staff making sandwiches need to learn how to make custom order or at least the ones set up in the computer system. read more

the service here is terrible the employees never read your order back or they just be quick to push people out of the time and then when I get to the window it's an issue because THIER employees never do their jobs right I was in line for breakfast and ordered and sausage mcgriddle which doesn't come with cheese but I always ask them to add it and they say ok pull around so I should automatically assume that completed my order correctly an completely but nope once I get my food no cheese and the manager said next time u will pay and I say first of all your employees need to do there job correctly and not try to push people to the next window or out the time. it's very rude and then u get messed up order. this is how u lose business and what's funny is how dent they lie about things not knowing I've worked at McDonalds and there current manager was my manager so I know their tricks and lies like putting old fries in hot grease it's just terrible and I hate coming to the McDonald's in Dunkirk read more

Saw the manager making food without gloves , had to wait 25 minutes for a small bag of food. A shame to have to wait 25 minutes for food that has been touched with someone's bare hands unknowing if they are clean or dirty. They also forget some of my order. read more

There was a older guy with grey hair that was very rude when I started to order my food. He talked to me like I was a child and couldn't read the menu. read more

0 stars! I totally agree with Kristie H! This place is just plain terrible since the renovation. At 12:30am I ordered a double cheeseburger meal and a 4 piece nugget. Waited 45 minutes trapped in the new drive through. When someone almost backed into me when they tried to leave, a giggle came through the speaker. Nice! When it was time to get the food, I asked maybe to throw in a few extra nuggets for the wait. He giggled and said yeah right. I asked what the hells wrong with this place. He replied "I'm all alone in here tonight". Ummm, really????? And to top it off, the food was cold. I just left because knows what would have been added to my food if I asked for a remake. read more

I went to this location at 7:30 pm on Oct. 8. I had to pull out of the drive thru to wait for my food. When it was brought to me, they forgot my chocolate shake so I had to go inside to get it. I waited for someone to help me, but apparently it's policy at this location to ignore customers. After 3 minutes and five seconds, I decided I didn't want to wait for my food to get colder than it already was and told the nearest employee that I needed my shake. He decided the best response was to make excuses and completely refuse to help. At that point, I switched from irate to furious and let him know that I wasn't looking for any static and I wanted a manager. He finally found someone to make the shake, and then decided to give me more static. At that point, I just decided to be as rude to his pathetic ass as he was to me. This location has the worst customer service in all of Calvery County, most likely in all of Maryland. They are rude from start to finish when you go there, and no one cares - not the employees, not the managers, not the franchise owners and not McDonald's. The entire group is horrible. Fortunately, there are a lot more restaurants opening in Dunkirk so I will now be able to avoid this pathetic excuse for a business. And the shake barely had any chocolate. They can't even get a shake right. read more

OMG. This place is so mismanaged. Nearly every order made here is incorrect. While dining,(after our order was incomplete), we watched as nearly all orders(computerized, drivethrough and front register) incorrect. Employees were earing frenchfries from the vat as workimg and sips of soda from fountain. When customers complained about something done incorrectly, they snuffed it off and joked about it after instead addressing issues and learning from. Seems so simple but made more difficult due to a lack in GAF( Give A Frick) or customer service. Disappointing! read more

This place is the worst! The service in the morning has gotten so bad I won't be stopping there any more. I can't deal with rude and ignorant people that can't speak clearly let alone get a simple order correct (a large black coffee means no cream, no sugar). read more

Walked into the Dunkirk McDonalds @ about 9:15am, walked up to the counter, but did not get waited on. I walked over to where I could be seen by the manager and others making food, yet still ignored. Left the building after about 5 minutes. Everyone did seem busy, but that's no excuse for ignoring a customer at the counter. read more

I just have to speak up and say that this is by far the best Mcdonalds I've ever been to. I've been coming here on my way to work for years and everyone greets you with a smile and the drive-through is always quick l. I appreciate a management team that teaches and demands good customer service from their young staff as I don't see it very often around the county. Thank you for the happy faces in the morning during my rushed commute to the city. read more

STAY AWAY !!!!!!!! If I could I would give this place zero stars. There is NO customer service. I decided to stop here for a quick breakfast sandwich after I had been shopping. This was about 6:45 am this morning. There was a lady in front of me at the counter placing her order. This lady got her food and left. I stepped up to the counter and the person behind the counter turned and walked away as if I wasn't there and NO one else acknowledge me presence. They did NOT even say " I'll be right back" or anything just started talking to a co-worker. This place is relying on the McDonald's brand to get people in the door and spend money. Will NEVER step foot in this place again. read more

Late night staff has been phenomenal, which wasn't always a strength of this McDonald's. Great service.

Thought this would be better than the one down the road but, I'm not sure. Trying to pay for our food at the drive thru and it's been 7 minutes? Why? Why? Why? What is wrong with this area? read more

Worst Mcdonalds I've ever been to. It's not just the sub standard food (even for a mcdonalds), but it's the people who work there that could care less. The manager should be fired, they need to start over at this unfortunate location. read more

Got there right before 11 a.m. on a Sunday. Drive through was packed and not moving. Restaurant looks new and clean from outside. We decided to go in and see if we could still get breakfast. One cashier working. Four people in front of us. 11 came and went and menu switched to lunch. Bummer, but I understand. But what I didn't understand was the gum smacking cashier whose response to the two men in front of us who were frustrated that they couldn't get breakfast was to yell "bye" at their departing backs. The orange juice machine or some other machine was beeping incessantly. Another cashier approached and opened another line and she was chewing gum as well. Place looks poorly managed and I won't be going back. read more

Terrible location. staff is so rude and slow. Tawny got an attitude with me because my burger was cold then proceeded to tell me it just came out. Will not be coming here again. read more

The previous reviews are from Bowie, Silver Spring and HI !! You don't live in Dunkirk or anywhere in Calvert county!!!! This is the only McDonalds within Dunkirk and has a playground. We are by no means a McDonalds family or eat their food on a regular basis. But when my kids need a quick treat, I take them there. They are open 24-7. In terms of service, I've never had any issues. But it's McDonalds, what do you really expect? read more

Rude lady taking my order! Fire her at once! She should not be dealing with customers! I was there at approx 510 in May 16th.

Absolute trash, they always mess up my order and served me raw chicken. They definitely need to fire the people working there.

Slowest McDonalds on the planet. At drive through window, pinned in by curb... they hold you captive since you can't get out. Just awful.

Hussain Z apparenty has no common sense. They don't have to LIVE in a specific area to have been to this location. It's called traveling, or visiting family. Or considering there's years in between the reviews, they could have moved. Don't rag on other people's reviews for a shitty restaurant. I DO live in Calvert, for almost 30 years now. I've been here probably a hundred times over, and 3 stars is lenient. They're either super slow or continually mess up food -- either forgetting items you have to ask for and bring to their attention, or making incorrect special items (like no ketchup on a burger, etc). And more days than not you're stuck with rude, attitude driven young employees... They do have their good days, hence the 3 stars. But overall, it is definitely not one of the better McDonalds in the area. Don't expect a lot, but if you're hungry and really craving Mickey D's, I wouldn't completely rule them out. read more

I go here fairly often since I live up the street. Sometimes the food is great, other times it's not. You have a 50/50 chance of getting good or bad food when going here. The people aren't friendly at all though, lemme tell ya that right now. read more

Terrible franchise. Staff is very unorganized and consistently forgets at least one item from our order. Today I ordered a large iced coffee. What I received was black coffee over ice in a large white cup (not the clear McCafe cup it should be served in). The employees working at this location are clearly under-trained and overwhelmed. They need to take a trip to any other McDonald's in Maryland to see how to run the place during the breakfast rush. BTW, I live in Calvert County but my profile may show a different city, as that was where I created my Yelp account. read more

ZERO STARS. Used to go here fairly often. Used to be good. Just stopped in recently for a couple of double cheeseburgers. They were cold. We told the girl at the window. She could not possibly have cared less and either could the manager. They took the burgers away and brought them back shortly thereafter. They could have glowed in the dark, being microwaved to within an inch of their lives. They sucked. Plus, the cheese appears now to be a cheese sauce or some such nasty substance. We are all done with McDonald's. Thank you! My arteries thank you, too! read more

My husband and I stopped at Dunkirk, MD McDonald's. Drive thru was packed. Even though it was raining we went inside and ordered. Stood in line for few minutes. Our order was very simple. Steak, egg & cheese bagel & Susage, egg & cheese bagel with extra breakfast sauce. Get out to truck and down the road. Open my wrapper and there is my sandwich with double susage and NO sauce not on either sandwich!! WTH??? What was so hard about this order? read more

I'm a Calvert county resident and have been occasionally to this McDonald's, I went today and sat in the drive thru for 20 minutes (didn't want to leave my sleeping toddler in the car alone) I get to the order screen and was very clear exactly what I wanted, I ordered by the numbers and didn't change or alter the standard meals at all, the only thing I asked for was large meals and sweet and sour sauce for the nuggets which was verified 3 times by the kid on the other end. I get my food and it all looks right at first glance. I finally get home and realize they completed messed up my order, wrong type of burger, no sauces of any kind and they even shorted my kids apple slices from his happy meal. If I hadn't just driven 15 min home and had family waiting on food, I'd of driven right back and had words with the manager. It's not a complicated job and they can't get the most basic things correct. I suppose this complaint simply illustrates why employees in establishments like this are going to be replaced by a kiosk. read more

Check everything you get from there especially at the drive up. You don't want to drive off with the wrong items. Today i ordered a sandwich with bacon on it and repeated myself twice at order time and verified my order at the pick up window. I was short 2 fries with the meals and the sandwich was wrong. I went to complain and the lady shut the window on me. How nice. They need to take courtesy and competency lessons from chick fil a. read more

In the 2 weeks, 3 of the 4 times I went through the drive through, my order was incorrect. It seems the employees can't tell a double cheese burger from McNuggets or a girls toy from a boys toy. read more

This franchise needs help. Everything about it is very poor. The food, the service, the place looks filthy, the employees are very disconnected, customer relations extremely poor. This place either needs revamping or to be closed down. Its a disgrace to McDonald's read more

place in dunkirk was just remodeled and was to have grand reopening on the 28th april,18, went there the 27th at 1130 am on a Friday lunch time , ordered a fish sandwich , it looked to have been under a heat lamp or something for a very long time the bun was dried out and very hard uneatable the cheese was so dried out it turned into something that didn't look like cheese anymore and had hardened, the cheese burger and double cheese burger were dry but eatable, only thing good there were the fries , when returning the fish sandwich to the manager Jackie she never said a word when she called back to someone for another I said no I just want my money back still she just handed me the money and walked away still not even saying anything , when they remodeled they should of remodeled the management, they should send them to edgewater to show them how a mcdonalds should be managed, I pass by there daily to work and will just pass by there now , never again will go there read more