Most places a poor review would motivate the business to do something to improve the conditions, however, I can see by ALL the poor reviews that this restaurant has received and the dates on them, that the management and owner haven't paid any attention to them. I even contacted corporate regarding what happened to me and the owner was made aware of it (again) and still nothing!! This is my experience with Subway in Buttonwillow.....
My husband and I were traveling through Buttonwillow and stopped at the Starbucks located adjoining this Subway. We purchased drinks and decided to sit outside. There were metal benches in the outside area near their door, but directly in front of Subway. I went to sit down on one end of the bench and at the same time, the other end came flying up and knocked me down onto the cement ground. The only thing that saved me from hitting my head and breaking my neck was that I put my hand down to break my fall.
I went into the Subway to inform management of their defective bench. No one was to be found inside. I had to call out and finally got an employee's attention who came out from the back area. The first employee I spoke to did not seem too interested, but followed me outside to take a look at it at my request. She apparently had no idea what to do. The second employee was not much better, but after I suggested they do something so no one else would be hurt she removed the bench but left the posts sticking up. No sign was posted. The third employee came out while talking on a cell phone and asked me if I had been a customer of Subway. I told him that we made a purchase at Starbucks. He responded by saying something in a foreign language to the person on the phone, then told me that since I had not been a customer of Subway, I had to go into Starbucks and inform them. I told him that since the bench was owned by this Subway store, the owner was responsible for its upkeep. I was told that the owner would be coming to the store to talk to me. Thirty minutes later, still no owner, so I went into the store to find out where he was. This time I was told that he was not coming. Needless to say I was pissed off.
We left after taking pictures of the defective bench vowing never to return to this Subway. I went online and filed a complaint with Subway's corporate office who forwarded my complaint to the owner. The owner did not contact me, however, his son-in-law did. The son-in-law was very nice and appeared to be sincerely concerned. However, after a month going by and no follow thru on his promise, I am doubtful that it was sincere. It was probably just trying to appease me. He made his apologize on behalf of his father-in-law and said that he wanted to send me a gift card. I thought the gesture was nice and provided him with my information for it to be sent. After several weeks, and no gift card, I called him again to inform him in case it got lost in the mail. He said he would check into it and get back to me. That never happened. No call and no gift card.
Don't get me wrong, this is not about a gift card, but rather showing concern and responsibility for a customer. The staff at this restaurant didn't even ask me if I was ok, if I wanted a glass of water, or get my name. The owner didn't even call to check on me. With the reviews I am seeing, I don't see this business lasting very long. I won't EVER return and don't suggest anyone else making a stop there. It is worth going a few extra miles to another Subway for good food AND good service!!! read more