didn't write a review previously. located in a mini plaza. small establishment…read more 2nd time having food from here. 1st visit was August 2025 had a hot dog and onion rings 1st visit the gentleman was nice and helpful. place was nice size with several tables if you chose to eat- in. 2nd visit 11/30/2025 only because it was a back up option. ordered OG burger, Ypsi Dog and onion. nice portion

Solid place for burgers and cheesesteak. Only docking them a point because they didn't charge me…read morefor a combo and charged me individually for fries and a drink. The blazin cheesesteak was really good. More of a takeout place but would definitely come again.

I met my brother there at 10am. We both ordered online for pickup at 10:15. We were the only ones…read morein the building other than employees. Our order was ready when we got there The employee at the counter was very helpful So we sat down to enjoy our meal. I had a shake burger wrap.a order of onion rings and a coffee shake. My brother had a smash burger and diet pop. The lettuce on my wrap was limp, the burger patty was just ok. The onion rings were really good and the coffee shake was okay. My brother enjoyed his burger. The restaurant was clean and employees very helpful and friendly. The music was a bit loud, but I imagine when the place fills up.It's a pretty noisy place. All in all I'd like to go back and try the hot dog with bacon and cheese. I will update later.

Food is good don't get me wrong, but when I have to fix my burger so it's actually on the bun and…read moreput my onions all over instead of just one side, it's pretty annoying. Service is also quite slow and saw a lot of workers just standing there.

While all the peoples are dream cruising in metro Detroit, we're spending Sunday in Ann Arbor/Ypsi…read more I brought my left handed wife here partly for novelty, partly for the pleasure of a great cheesesteak! The store is not as sparkling as in past visits. The staff not as receptive. The food definitely not up to par. What a terrible disappointment. Yes, this chain is currently in the middle of legal woes and massive store closings. Again, the food is decent, but not as great as 10 years ago. Even 5 years ago. Not to be paranoid, but is there an advantage to sabotaging your own product? It just didn't taste right. Like something missing or something has changed. Please bring this place back to prominence. I miss the days when I would get yelled at for eating with my right hand! lol 08/24

I came here because I had a taste for a cheese steak hoagie. I received a yelp pop up offer for a…read morefree frie for visiting here when I checked in. They said they did not know what it was and did not honor it. ODD. First time this happened. Not cool at all. I did not need the fries but just the point. Probably the last visit here. Tasty steak hoagie though. 3 stars for that.

Went in here tonight for a burger and fries and was not disappointed! The burgers and fries are…read moreUNMATCHED to any other fast food and many dine in restaurants. Steak 'n Shake is the only place serving grass fed beef and beef tallow cooked fries. The service is quick and friendly. The inside is the same as every other Steak 'n Shake, has an old diner feel. They also have the BEST shakes around! Will definitely be coming back to this location.

Despite the lower reviews, I think this is becoming one of my favorite burger fast food places to…read morego to. It's very reminiscent of a cross between five guys and shake shack. Service was quick and easy. It had a classic diner and five guys vibe to it. Overall solid food that you can't go wrong with. Definitely filling and a bit heavy but if you want a real burger and tasty shoestring fries this is the place to go.

Thank you for a wonderful meal and over the top service.. the guy at the cash forgot to punch in…read moreone of my orders and then the manager gave us that order for free... thank you

First time eating here. Service was fast and friendly. My wife had the 3 finger meal and I had the…read moresandwich. Food was delicious! The only negative I would have is that it is very loud inside. The people at the counter would yell out some of the menu items and then they yell out your name when your food is ready. I would probably do drive through the next time but I did enjoy the food. My suggestion would be to text you when your order is ready, rather than yelling your name.

People usually only leave negative reviews about fast food restaurants. I am of the mind that you…read moreshould give credit or credit is due... so I'm giving credit to the young man working at this location on 8/17 at 7:30 PM. He was polite and attentive when taking my order at the counter, and then while I was waiting for my food, I noticed that he was really the fabric that was holding the entire operation together. Had on a swivel and really getting things done. The sliders here were really good. Notably better than other white castles I have been to. Great experience all around. I try to get to this location anytime and I'm in Ann Arbor. Five out of 5 foot highly recommend a visit especially late night after some drinks perhaps? Or anytime for that matter.

I'll start out by saying staff were wonderful and welcoming. There was only another gentleman at…read morethe time I came yesterday. I did not eat anything all day and planned to pickup these sliders for a treat after my run. I ordered the Shareable Meal #9. It includes 10 sliders (I asked to add cheese on them), a sack of chicken rings, and a sack of fries. The wait was not long at all. My order included napkins, but I failed to ask for any condiments. I'm so used to being asked back in San Jose. While the sliders were ok, I could not enjoy the fries or chicken rings because it was dry for me. It is a very inexpensive meal meant to be shared by 2-3 people. I was very hungry, so I assumed what I ordered will do the trick, but I could not finish it hence, I DoorDashed from Slurping Turtle to the hotel after my last meeting. Glad to try it finally though.

It doesn't matter if you order through the app, or the drive-through speaker. Your order will…read morealways be lukewarm and more often than not incorrect in large and expensive ways. My husband loves McD's and we live a mile away. I don't care about it so much, but I need to come here regularly for him. It recently took me over 2 months to get a refund through paypal for one missing burger. They doubled down and would not refund the burger that was completely wrong, but I did eventually get a refund for the missing one. Minus the tax I paid. Listen, if I order something and don't receive it, I expect a full refund. I'm not a confrontational person, I'm just sick of throwing money down the McDonald's on Carpenter hole and nearly always being shorted on something. Or there's hecking onions all over it when I say no onions. They don't like picking up the phone, and when they do they say you have to come back to the store and argue with the manager about it there. If you order oatmeal, there is an option to have a couple of coffee creamers included. They have NEVER included this in my order although I always request it. My order today of NO ONIONS on my burger got me double onions and NO lettuce. The happy meal I ordered for the kid had so much ketchup on it the burger could not be eaten. IDK how they let it go out the door like that, but it was more ketchup than burger. I've paid extra for add-ons to then never get them added on in the end. DUring covid the only option was to go back and sit in the drive through to deal with it. They would not answer the phone then. Double burgers are often not so double when we get home. I cringe every time I order. All husband wants is no onions. Every other order still has onions. The fries are cold 3/4 of the time. If I order extra salt it will come without any salt at all. The breakfast buttitos are either overmicrowaved or still cold in the middle. If they do bother to give you lettuce there is so little on there it makes no difference. When the shake and ice cream machines are working at least I can say that these taste fresh. I am always hesitant to buy this from McDonald's because I know how they are with the machines, and you can often taste something spoiled in the shakes in general. Anyhow, I think this place does an OK job with the machine maintenance because they do most of the time have it, and it doesn't taste rotten. We are frequently missing entire burgers. They will not refund you over the phone even when they admit that they forgot to give you the burger and it's sitting right there in front of them. You have to drive back no matter what the circumstances are. I'll just keep doing chargebacks for my missing items. It beats having to deal with an argumentative employee in person. This place really needs (as others have said) a hard reset button.

They frequently get my order wrong, which forces me to make two trips and wastes my time…read more For example, I ordered a large fries, but when I got home I found it was only a medium. I also ordered a Double Quarter Pounder, but received a single patty instead. In addition, when I order a lemonade sweet tea, it is often just sweet tea, and sometimes even unsweetened tea. These mistakes happen too often, and it has become frustrating. I hope more attention can be given to order accuracy in the future.

I love a good salad, so I was excited to finally check out sweetgreen while in Ann Arbor recently…read more Nate and I chose this location for its proximity to another spot we wanted to visit (York) as well as its available parking lot vs. the downtown location. I had browsed the menu a bit beforehand, and decided I wanted the caramelized garlic steak protein plate. They also have bowls (greens + grains base) and salads. Unfortunately they were all out of the steak and it was going to be a 10 minute wait, and they were also out of the roasted sweet potatoes so I ended up kind of building my own bowl with mixed greens, rice, blackened chicken, tomatoes, mushrooms, broccoli, and pesto vinaigrette. I liked that they mixed up the bowl for me since it can be tough to mix in those small to-go containers. They also asked if I wanted light, regular, or heavy dressing - I said regular, but would probably go light next time. We also got a piece of bread on the side. They have a designated outdoor seating area by the parking lot, which was great for the nice day. I loved my bowl and everything was super fresh and very flavorful. It was also a huge portion! We definitely could have split one bowl. I will say that it was super salty. Nate liked his shroomami bowl even though we both thought the kale could have been massaged a bit to make it softer. I'm hoping sweetgreen will expand to Grand Rapids - we do have CoreLife but I'd love to have this option too!

I went here at around 9:30 on February 15th, my steak and chicken was raw and they tried to give me…read morea $20 store credit instead of a refund on a $34 order. I want my refund and I will never come to this store again.