Charlie, who delivers from Blue Star Gas is very rude and impatient. I have a locked gate to…read moreprevent my dogs from escaping. When Charlie arrives, I unlock the gate. This time, I was in the restroom when he arrived. He stated he arrived at 9:25am, as you can see in the attached photos. I made the attempt to call him immediately after hearing him ring the doorbell, so he would be aware of me being in the restroom. I even got notified on my ring camera if him leaving a minute later at 9:26am, as shown in the picture. I tried flagging him down, yelling his name, and calling him as he started his truck and took off. Very frustrating and unprofessional. I never had issues with the last representative that delivered, but with Charlie, it has been miserable. Because of this, I have canceled services and went with another gas company that is going to service for 2.47 per gallon. So in a way, this is also saving me more. Win win. Bye-bye blue star.

I really like using Blue Star Gas over the years. Talk about a company that's always seeming to get…read morebetter. One year they put a meter on my tank that reports levels back to the office, how convienent is that. Adam calls me when I get down to 20%, how thoughtful. You could say they do these things just to sell more fuel, until you run out and you have to take a cold shower. Over the years I've seen Blue Star Gas get better and better and I'm a fan. In life or business, you're either getting better or getting worse. Over 3 decades Blue Star Gas has done just that. I bake them cookies because I admire how they service the Mount Shasta residents.

Hilary and Heather are very kind and helpful! They accommodated all my needs on a very remote…read moreproperty.

This guy stinks, really smells bad, always has the same exact dirty hat and clothes on, acts like…read morehe's opening the house door, looks in windows, tries a dozen times or more to get to the neighbors' yard through ours, and always has a sickening smirk on his face.

Since Carson purchased Universal propane, the price has dropped considerably…read more I saw one reviewer complaining that they liked Universal's Service better. Are they kidding? I have a 300 tank, and I got a bill for $1100 from Universal for a partial refill. Keep in mind, local competitors had propane for nearly 1/2 the cost AT THAT TIME. I was a purchaser for a large fortune 500 Co. for decades and I can tell you reliably that Universal was consistently guilty of price gouging." I'm very pleased Carson purchased Universal. The price with Carson is reasonable (at market levels for home delivery), and the service is absolutely fine. And Zepp , and the gals, are great! Bob R.

When they were Universal Propane they were an execelent company with excellent customer service…read morethey sold to some disgusting horrible customer service outfit called Carson Petroleum these people suck! You have to call a hundred times and beg them to come to fill your tanks. Management is shielded from the customer you can only get an automated phone system. Because they don't give a flying f*&ck about their customer

Very easy to work with. Great service and rates…read more ie - Had a regulator problem and within an hour of calling they had it replaced.

You guys and gals are awesome! Julie on the phone was incredibly knowledgeable and friendly. The 2…read moreservice guys ( sorry I forgot your names) that came out were awesome as well! I switched to your company because your prices are better, you are local and your customer service is top notch! You took the time to explain everything thoroughly and took care when replacing my tank to not damage the lawn or any of the bushes around my tank, thank you for that! I highly recommend Leo s Jones Propane Service. Shop local!!

Stay away from this deceiving company, go to their competitors. They have been charging me $900 for…read moreevery month and half during winter season (we were away most of the time during the period). And we just changed to HVAC in August, 2020, called them to remove the tank, and they sent people to our property twice to refill the tank: the first time my neighbor told them to get lost, the second time they came back and filled the tank and sent us a bill for close to $400. This company is unethical, and thanks to them we bit the bullet and paid for the HVAC conversion so that we don't have to deal with their deceitful Ed's in the future. It's utterly a disgusting experience!

Absolutely non existent customer service. We cancelled our service with them over a year ago and…read morewent with a different provider. The new provider moved the old Suburban tank over to the opposite side of the property next to the road for easy retrieval. 4 times we requested Suburban to pick up their tank. No response. It's still there. GET THIS. Some dipshit Suburban driver REFILLED the empty, non operational tank to the tune of $900. Its not even hooked up

Great company! We have been customers for almost ten years now at two different properties. Every…read moreperson I have interacted with has been friendly, kind, and helpful; on the phone or on our property refilling our tank. Before we signed up for the automatic refills, whenever we called for a refill they always came out fast. We couldn't be happier with their service. I highly recommend this provider.

These guys are great! We were smelling propane over by our tank. We called and they came right out…read moreand patched it up for us. It was amazingly fast, they were kind and did great work. Our service is always great. We love our driver he is fast , comes out whenever we need him. So glad we went with Sequoia Gas as our propane provider !

I have been so pleased with Blue Star Gas. They installed a whole-house generator and did a…read moreterrific job. We also switched over to them to deliver our regular tank filling of propane for our house. They have all been highly trained and they are very helpful on the phone, as well as on the job. Good old-fashioned service, which is great to have in this day and age.

Carlos Gonzalez, the division manager is an actual working person. He goes out into the field and…read morehandles customer service calls. I had a concern that he addressed fully and completely to my satisfaction. He listened carefully to me and used his discretion to make a sound business decision to keep me happy as a long time customer. I could have been easily been blown off with a trivial matter but he took the time to see the solution that best suited me, not some far off corporate decision maker on a phone somewhere. If you are looking for a local propane company with hard working drivers who are careful, respectful, and timely then this is the company. Pricing is close to the same for every propane company, some will try to lure you with low startup prices then provide crappy service. Read the reviews fior some of the other companies and you will see they are all over the board. Carlos runs a tight ship. Thank you

I had Blue Star come out to decide where the tank should go, but they won't rent you a tank until…read moreyour house is plumbed for propane. I got the house plumbed and called to rent a tank, now they say if you don't use enough propane in a year they don't want your business. They need new management, they wasted money, sending someone to my home, then refused to do business with me. If they were paying attention to what Kate Brown just did, they'll know they're not going to get any new business, since Oregon is going completely electric. In the meantime, I'm stuck taking all my tanks to the local propane dealer and they're heavy. Their assumption that I won't use enough propane is ridiculous, I'd still pay a monthly rental fee and I cook three times a day, not normal stove use, plus if I had enough propane I'd add more propane using appliances.

Bad service and overpriced propane. They charge twice as much than their competitors for propane. I…read morewasted a lot of money to have one of their pretty blue tanks. Now I buy from Carson's and somehow my propane seems to last a lot longer.

We pay for gas with this company. Five days ago we called for a service to repair our water…read moreheater. Not one phone call back. We have been without hot water for 5 days.

What a shit show blue star has become. Went in to buy a washer. They didn't know the price and it…read moretook 10 minutes to figure it out. Didn't know if it was gas or electrical. Wanted $140 to deliver in benbow and take my old washer. I really want to support local but instead went to redwood appliances they decided and took away my old washer for $150 plus they are so much cheaper. I've been a customer for 60 years.