This is an odd review to leave because I am not a customer of Suburban Propane. Nor will ever likely become one, as it turns out. Nor should you - ANY of you, ever.
But I can attest that this is a terrible company - their pricing is more than double the cost of the competition and they are not honest or responsive - their phone has gone unanswered for two days now.
I bought a home in Dunsmuir in 2022. There was a propane tank the sellers told me, that was theirs privately. There was about 50 gallons of propane in the tank for which I paid $200 through the escrow of the home purchase. There is no sign or stamp or other marking I could find on the tank - it is just a white propane tank and has been sitting there for 6 years that I know of - I own the property next door as well. I went to work remodeling the home and forgot about the propane tank. I had Blue Start Gas (an EXCELLENT company BTW) start service and they have kept the tank full over the three years.
Roll forward to yesterday, 9/23/2025 - MORE THAN THREE YEARS after I purchased this home. I rent the home part-time as an AirBNB and was visiting the property yesterday to do a condition check, and found a note from Suburban on my front door, notifying me they had "Terminated Propane Service."
As I looked at my propane tank, that note meant they had let themselves onto my property, disconnected the service line to my house and put a lock on the tank so I could not reconnect it!
This began a (so far) 30-hour effort to reach them. Phone calls to their office go to a national "Customer Contact Center" number, with operators in New York, Virginia, and Sacramento answering the calls so far - all unable to transfer me to anybody in Yreka, or who could help at all.
Thankfully, I figured out how to remove the lock and have reconnected the service to my home. But they nearly cost me more than $1,000 in rental income I might have had to refund if I had not accidentally discovered the disconnect, which had happened 6 days earlier.
The technician who disconnected my tank is lucky I was not onsite when he arrived. He trespassed, put my property and my business income at risk, and now is not available to talk about it. To say it would have gone differently for him if I had been there is an understatement.
You decide - is this who you want to trust to keep your family's propane connected and full through the cold winter? That is not their tank, and not their propane, but they basically tried to take possession of it without any process or notification.
Do yourself a favor - go to Blue Star Gas in Mt. Shasta -they have been providing great service for me for 7 years, at other properties I own. They not only sell propane, but they have installed propane furnaces, tankless hot water heaters and other services - all with 100% satisfaction from me!
Suburban, you will have to answer your phone eventually - can't wait for that conversation. read more
