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Carson Propane

4.2 (5 reviews)
Closed • Closed

Services - Carson Propane

Electric installation or replacement

Electric repair

Generator installation

2 More Services

Generator repair

Propane

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7 years ago

Their prices are great and their representatives are very nice. We've found them to be very accommodating.

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Amerigas Propane

Amerigas Propane

(9 reviews)

I had my propane tank filled last July 2025, it took only 26 gallons. Normally I would get 50 or…read moremore gallons. Something was wrong with my tank. I asked the guy delivering the propane to pass this on to whoever repairs tanks. So far I have heard nothing. Today, in September, I called the 800 number (when I signed up with Amerigas they had a local office in Roseburg, but then they moved it to Grants Pass, but now if you call the local number listed for Amerigas, it sends you to, I believe, Cincinnati, Ohio, Their is no local person you can talk to). I finally got a real person to talk with, but I could not understand her, I believe she might have been from Pakistan or a similar country. She was helpful, but as I said hard to understand. She said something about scheduling someone to come out to look at my tank (I think), but then she started on about what it was going to cost me! I stopped her right there and told her I rented the tank from them so why should I have to pay Amerigas to have to come to my place to fix or replace their broken propane tank? She really had no answer for this and continued on with what it was going to cost me. As I mentioned previously, I was still having trouble understanding what she was saying, but when she said the cost was going to around $300, I told her to forget it, I'll just call for a delivery when the tank runs out! I had complained several times previously about their being no local control, but to no avail. On a positive note, all of the guys delivering the propane were great! Looking for a different propane provider.

First: 5 Stars to the young lady who works in the office in…read moreGrants Pass (telephone conversations). 3 Stars for the gentleman who came out to fill the tank. 1 Star for communication between employees and billing. Equals 2 Star Rating... The communication outweighed the other Stars. I really couldn't get extra propane as the young lady in the office said. So said the propane deliverer. Oh, wait, I could. But it would be a real hassle for him. He was friendly and professional. This was on someone else's account, as they knew. And I told them to send the bill to that person. They didn't. I called three times, never answered. Called again today, no answer, wait time was 50 minutes. I didn't wait. So, 2 Stars for all the hassles. The company should hire more people like the office person. Thank you for your time.

Suburban Propane

Suburban Propane

(2 reviews)

I called in for new service and an appointed was made for the following week. I called to confirm…read moreat 8:30 the morning of to confirm the appointment and ask for an approximate time. (My car was having electrical issues and needed to go in to the mechanic ASAP and I didn't want to miss Suburban's arrival. )Sara said she couldn't say but it would be after 12 and the driver would call 30 before. No call. No show. Wasted all day waiting. No call the next day even after leaving a message with the after hours answering service. Apparently a driver called in sick so they had to double up on what the other driver needed to do. That's understandable. But the total lack of consideration for not calling and rescheduling or at least letting me know they wouldn't be out to me is inexcusable. Now why would I want to do business with a company who does this?

Beware. Cancelled my propane service because they would NEVER tell me what the price per gallon…read morewithout me having to give my address or account number. Not trustworthy. When they finally picked up the tank they charged $100 for a close out fee and .75 per gallon restock fee. None of these fees show a dollar amount on their web page www.suburbanpropne.com/fees. So they can charge what they want. They subtracted .75 per gallon on what was left in the tank. They also subtracted another .75 off the price per gallon on what you paid for it. Doubling the restock fee. When confronted with this, they corrected it very quickly. The only way we new they reduced the price on the refund by exactly .75 is because I kept the original receipt from the deliveries. Won't tell you the price per gallon and double dripping on fees.

Carson Propane - propane - Updated May 2026

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