Since Carson purchased Universal propane, the price has dropped considerably…read more I saw one reviewer complaining that they liked Universal's Service better. Are they kidding? I have a 300 tank, and I got a bill for $1100 from Universal for a partial refill. Keep in mind, local competitors had propane for nearly 1/2 the cost AT THAT TIME. I was a purchaser for a large fortune 500 Co. for decades and I can tell you reliably that Universal was consistently guilty of price gouging." I'm very pleased Carson purchased Universal. The price with Carson is reasonable (at market levels for home delivery), and the service is absolutely fine. And Zepp , and the gals, are great! Bob R.

When they were Universal Propane they were an execelent company with excellent customer service…read morethey sold to some disgusting horrible customer service outfit called Carson Petroleum these people suck! You have to call a hundred times and beg them to come to fill your tanks. Management is shielded from the customer you can only get an automated phone system. Because they don't give a flying f*&ck about their customer

I had my propane tank filled last July 2025, it took only 26 gallons. Normally I would get 50 or…read moremore gallons. Something was wrong with my tank. I asked the guy delivering the propane to pass this on to whoever repairs tanks. So far I have heard nothing. Today, in September, I called the 800 number (when I signed up with Amerigas they had a local office in Roseburg, but then they moved it to Grants Pass, but now if you call the local number listed for Amerigas, it sends you to, I believe, Cincinnati, Ohio, Their is no local person you can talk to). I finally got a real person to talk with, but I could not understand her, I believe she might have been from Pakistan or a similar country. She was helpful, but as I said hard to understand. She said something about scheduling someone to come out to look at my tank (I think), but then she started on about what it was going to cost me! I stopped her right there and told her I rented the tank from them so why should I have to pay Amerigas to have to come to my place to fix or replace their broken propane tank? She really had no answer for this and continued on with what it was going to cost me. As I mentioned previously, I was still having trouble understanding what she was saying, but when she said the cost was going to around $300, I told her to forget it, I'll just call for a delivery when the tank runs out! I had complained several times previously about their being no local control, but to no avail. On a positive note, all of the guys delivering the propane were great! Looking for a different propane provider.

First: 5 Stars to the young lady who works in the office in…read moreGrants Pass (telephone conversations). 3 Stars for the gentleman who came out to fill the tank. 1 Star for communication between employees and billing. Equals 2 Star Rating... The communication outweighed the other Stars. I really couldn't get extra propane as the young lady in the office said. So said the propane deliverer. Oh, wait, I could. But it would be a real hassle for him. He was friendly and professional. This was on someone else's account, as they knew. And I told them to send the bill to that person. They didn't. I called three times, never answered. Called again today, no answer, wait time was 50 minutes. I didn't wait. So, 2 Stars for all the hassles. The company should hire more people like the office person. Thank you for your time.

I called in for new service and an appointed was made for the following week. I called to confirm…read moreat 8:30 the morning of to confirm the appointment and ask for an approximate time. (My car was having electrical issues and needed to go in to the mechanic ASAP and I didn't want to miss Suburban's arrival. )Sara said she couldn't say but it would be after 12 and the driver would call 30 before. No call. No show. Wasted all day waiting. No call the next day even after leaving a message with the after hours answering service. Apparently a driver called in sick so they had to double up on what the other driver needed to do. That's understandable. But the total lack of consideration for not calling and rescheduling or at least letting me know they wouldn't be out to me is inexcusable. Now why would I want to do business with a company who does this?

Beware. Cancelled my propane service because they would NEVER tell me what the price per gallon…read morewithout me having to give my address or account number. Not trustworthy. When they finally picked up the tank they charged $100 for a close out fee and .75 per gallon restock fee. None of these fees show a dollar amount on their web page www.suburbanpropne.com/fees. So they can charge what they want. They subtracted .75 per gallon on what was left in the tank. They also subtracted another .75 off the price per gallon on what you paid for it. Doubling the restock fee. When confronted with this, they corrected it very quickly. The only way we new they reduced the price on the refund by exactly .75 is because I kept the original receipt from the deliveries. Won't tell you the price per gallon and double dripping on fees.

I had Blue Star come out to decide where the tank should go, but they won't rent you a tank until…read moreyour house is plumbed for propane. I got the house plumbed and called to rent a tank, now they say if you don't use enough propane in a year they don't want your business. They need new management, they wasted money, sending someone to my home, then refused to do business with me. If they were paying attention to what Kate Brown just did, they'll know they're not going to get any new business, since Oregon is going completely electric. In the meantime, I'm stuck taking all my tanks to the local propane dealer and they're heavy. Their assumption that I won't use enough propane is ridiculous, I'd still pay a monthly rental fee and I cook three times a day, not normal stove use, plus if I had enough propane I'd add more propane using appliances.

Bad service and overpriced propane. They charge twice as much than their competitors for propane. I…read morewasted a lot of money to have one of their pretty blue tanks. Now I buy from Carson's and somehow my propane seems to last a lot longer.

Fast and professional! Chad responding and came over the same day. When it comes to Gas, trust on…read morethe Best

On time, accurate, all's well. My new rental needed a propane checkup, and some overdue repairs…read more Called Chad a 2nd time for new appliance, still great service. He was recommended by my realtor and is well known in the community here in Ashland.

We're an older couple living in Crescent City CA We had a…read moregas leak and Ryan Love came out right away. Found the problem and installed a new tank. He was so very thoughtful, spoke to us very kindly and was very patient! What an asset he is to your company! Thank you for such excellent service!

CLUELESS! I'm new in town and was looking for a place to…read morerefill my tanks. Also had some other questions regarding home service. Clueless woman at the counter said they don't fill tanks but redirected me to the local Chevron. I asked about tank rental for my home and she said they had a minimum 125 gallon tank but was not able to give me a rental price. I also asked what the going rate for propane was and she didn't know but guessed around $5 per gallon. It was as if she had better things to do than help out a potential customer. No thanks. I'll go elsehwhere. I did fill my tanks at the Chevron and got excellent service. Propane was a little over $3 a gallon.