OMG! This place saved me today. Shout out to Jared!!…read more I had just started my first leg of a solo two day trip from Oregon to San Diego. I need to also mention that I have never done a road trip before. I was only a couple hours into my drive when I got a "low engine coolant" warning from my car. Panic stricken, I pulled over and managed to find that this place was close. Jared let me know that they could rearrange their schedule and check my coolant levels quickly. Fortunately, they found no leaks and only needed to top off my coolant. I was there a total of two hours. Excellent service! While I waited some exceptional things I want to point out about this place besides the service and friendly staff. The place is very clean. From the front desk, coffee station, and waiting room to the bathroom. Very clean. In the restroom, there was a lovely small basket that contained various travel size items from combs to pads and tampons. If you were traveling, they were free to take. I helped myself to an Emery board. In the waiting room, they had an area with books that were free to take if you so wished too. This place is a gem and I feel it is very community oriented. If I ever have a problem in this area again, I know exactly where I'm bringing my car.

Driving from Canada to Napa our Toyota sequoia stopped on I-5 north of Grants Pass. Thanks to AAA…read morewe were towed to Kelly's where they replaced our radiator and had us back on the road in 2 1/2 hours. We are so grateful for the fast and effective service!

The air conditioning hits you as soon as you walk inside and makes it easy for you to be able to…read morethink clearly. I have never had an issue with this company. I appreciate the records they keep and how they treat their customers. I was able to wait inside while my tire was repaired and get on the road in no time. Recommend.

Driving through Grants Pass, our car developed serious problems with the brakes. I called the…read moreUnion St. store and Russ answered the phone. A quick conversation and he had us all set up. We limped into the store and they took the car in right away. Less than 3 hours later we had our new brakes and some other work done and we were down the road. Very comfortable waiting area and tasty popcorn! Top shelf service!

Awesome customer service!! I was in and out quick and easy . Thorough inspection was performed .read more

Great service, very courteous and fast. Great to keep track of needed service . Good coffeeread more

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

The techs at Tom's auto service are amazing! Very knowledgeable and helpful…read more I'm an Oregon native but currently live in California. I was up visiting in grants pass when all of a sudden, a terrible noise was coming from the front right of my engine bay. Not knowing the exact cause, had my suv towed into Tom's early on a Monday. By Monday afternoon they knew what was wrong, had the part is stock and could get me back on the road by end of the next day. They were even complete early and upon pickup, the tech showed me the broken fan from the radiator fan assembly that was basically wobbling away making quite the ruckus. I am so thankful that Tom's was helpful, knowledgeable and quick. They did come highly recommended by some friends so I'm glad I trusted them. If needed, will definitely take vehicles back to Tom's.

Worst Brake job I have ever had. Brake dust everywhere and they screech as new brakes. I called to…read moresee about a refund and I was rudely told no and to deal with it

Had my oil changed todayby someone else because The first and last time I used this business (Sept…read more'25) NO oil change should run over $100. Especially when they deflated your tires. Strip the plug and lost the plug gasket. This was pure incompetence.

We were greeted by Bryson as we were pulling in with a coffee and a soda. He went over the whole…read morevehicle point inspection with us very thoroughly. And our service was provided by an extremely comprehensive team led by Jason who was also very accommodating and knowledgeable. They went through everything from my engine oil, to my overdrive gear box, to my rear differential. They topped off my cooling system, and greased all of my door locks, hinges and strikers. They were very transparent in providing me a drip tray with an example of my current oil condition vs. new oil which gave me an honest opportunity to decide what i really needed on my vehicle. And to top it all off (pun intended*), we got a complimentary drive through car wash. Easily the best experience I've ever had at an oil changing station. The price over value is more than favorable. The staff was definitely a step above your average Lube Tech and the customer service was exceptional. 5 star review and 10/10 would recommend the experience.