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    Premier Oil Change

    3.6 (27 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

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    Services - Premier Oil Change

    Auto fluids and filters maintenance

    Fuel system cleaning

    Oil changes

    Premier Oil Change Photos

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    Sara S.

    My 16 year old daughter went in for an oil change on our Ford Expedition. She asked for an oil change only. They offered several other services that she declined and when all was said and done she came home with a receipt for $60.00. This of course made my husband look over the receipt carefully, what he found was shocking. Not only did they charge her for an engine sealant, but they put in 5/20. It's a 5.4L V8 you don't put in 5/20. They should know that. And if that were not bad enough, they tried to up-sell her on a transmission fluid change while she was there. They went so far as to bring a "sample" of our transmission fluid up to her. They produced a sample that was pitch black, placed it on some cardboard with a spot of fresh red tranny fluid and told her that's what it's supposed to look like. She declined but took a photo of the samples to show her dad in case it was needed. Once he got home he saw the photo and of course ran out to the Ford to check the tranny fluid. Yeah, shocker, it's bright red. Amazing since they didn't change it and had made such a big deal about it to my daughter. What this comes down to is they saw a 16 year old girl come in and thought "cha-ching" we can take her for a ride. They have offered to change the oil for free since they put in the wrong oil, but I wouldn't allow them to touch my cars again. My husband will just change it himself. Think twice before you go here. If they did this to my daughter, they are doing it to other people.

    The over priced terrible job that premier oil did on 840 NE E Street.

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    2 years ago

    Great service, very courteous and fast. Great to keep track of needed service . Good coffee

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    5 years ago

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    8 years ago

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    8 years ago

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    7 years ago

    They check for an oil leak but couldn't find it. I find it on my garage floor every day. Car wasn't even a year old.

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    Nor Cal Oil N.

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    9 years ago

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    Review Highlights - Premier Oil Change

    Upon driving up the place is clean, well kept, and staff greet you and offer you a beverage.

    Mentioned in 2 reviews

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    STAR Automotive - Austin (employee) standing over, yelling at female customer while threatening to call the police.

    STAR Automotive

    (37 reviews)

    It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

    Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

    Kelly's Automotive - This is also supposedly a new one. They are not honest people

    Kelly's Automotive

    (96 reviews)

    We had a great experience with Kelly's Automotive after a breakdown on I-5 while towing our fifth…read morewheel from Southern California to Washington. Shortly after fueling in Medford, I noticed what looked like light smoke in the mirror. Within a few miles we had lost about an eighth of a tank of fuel, and after pulling off it was clear we had a major fuel leak after the pump--nothing I could fix on the side of the road. AAA towed both our truck and trailer to Kelly's. Even with other vehicles ahead of us, they diagnosed the problem quickly. The repair wasn't simple due to how buried the component was, but they handled it efficiently and got us back on the road. Jeremy, the mechanic, took the time to explain things and clearly knows his craft. Justin was also very helpful and communicative throughout the process. Breakdowns are never convenient, but we felt we were in good hands. I would recommend Kelly's Automotive without hesitation.

    I took my vehicle in because I was told my a tire repair shop that the 1998 car needed wheel…read morebearings, Kelly's automotive did an over all inspection and came back with other things that needed to be repaired on the vehicle making the bill $2783. After the service was done, the car acted strange and I returned to have them check their service and was told "it's old". Within a two days the car was running even worse. I took it to a different automotive shop and they could not believe my 1998 car was even worked on. I returned to Kelly's Automotive of Grants Pass showing them the service report from other auto shop asking for some kind of refund for the Unnecessary work and was DENIED. How unbelievable! I'm still paying for work done on a car that NO Longer works.

    Premier Oil Change - oilchange - Updated May 2026

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