Not sure why the negative reviews unless management has changed recently…read more This store is clean and neat and I didn't have to wait to get served. This location has, of all things, the nicest and cleanest bathroom I have seen. It is even nicer than most restaurant bathrooms. Rented a small 5x8 trailer and the young man at the counter was knowledgeable, courteous, and efficient. I had just gotten the hitch put on at another Uhaul and needed to purchase a bracket to attach the 4 pin wire to. The young man showed me the bracket I needed ($5) and then proceeded to attach it to my bumper no charge. Overall a very pleasent experience.

Do not pay your bill without going over the receipt. That's if you get a receipt!!!! I paid and…read moreeven gave a tip.... The labor on the hitch was 100.00 the labor on the wiring was 125.00 . The wiring was not completed yet I paid the full price. At the time of pickup computer was down so I didn't see the receipt. The technician said that there's no way to run the wiring out of my van. So he wrapped up the wiring and said that I will have to do it myself.....what did I just pay for......and when I was going to move my van out of a parking spot the next day lights on my dash cam on on. Something is wrong? Never again will I trust U-hall

Steven is an outstanding technician He communicates very…read morewell He understands the needs of a customer. When he was given my service call he reached out to me from his cell phone and left me a message to tell me what time he'll be arriving and if I have any questions to reach out to him on his cell directly. This stands out to me in a very very big way. Because many technicians when they call you they do not give you their cell phone or leave you with confidence that you can reach back out to them. So I am very happy to get Steven as my tech. He fix my problem in no time and assure me everything is fine but if I should have any additional questions feel free to reach out to him on his cell. Once again another gold star here for him . many technicians just come do the job and leave. No communication with the customer. Thank you Steven for an awesome job. Ramdhani

Do not use this service! scheduled multiple times for a tune up paid up front only for the technian…read moreto not show up! joke of a service!

I have advocated as positive as I can for Bottini while not lowering my score for them, however…read moreyesterday this weekend was not necessary. As a customer I am on a fixed payment plan and locked in pricing, I agree to delivery on their schedule using their forecasting tool that tells them what my tank should read. It has never been accurate, in fact as of this weekend it was off by 25%. Now this is important as you get close to needing fuel. It they have me higher then I will run out if I trust their forecasting, but I can upgrade for $150 to a digital that they can monitor in real time. This has led me to have many conversations, especially when doing a contract. I make sure it is okay to call in a request and not go by fate of the oil gods. It is never an issue. They even have a spot in the app that you can do that for that reason. EVERY time, someone tells me I do not need a delivery. Every time, I have to call and explain - this is what my gauge reads. I know you service a huge client base. I am sending an awareness message as at times it can take a week or more to get on a delivery schedule. Oh, okay. Saturday, I was told my tank is not as low as I said. Excuse me? I'm looking at it. Well, what changed? Perhaps the 20 degree temperatures and single to teen overnight lows? The month prior we were 30/40 degree days and 20 overnights. Maybe I am using more hot water? Who cares. You don't need a delivery as you should only use 10 gallons a day. Well, if you need us to deliver this week or keep calling we can remove you from fixed pricing and terminate your contract. We cannot just add you to our delivery as emergent as there are people who need oil more! No one asked to be added to todays cycle or even this weeks. I sent a request indicated the tank level which is an option. You determine when to place me into rotation knowing that your forecast is incorrect. That's not how it works. We can charge you full price. Manager, Dana was no more helpful - coming out the gates very smug unless that's her speaking tone always to which, yikes. Basically I can deliver on Thursday or she can cancel your contract. This being my option because when an agent threatens to cancel my fixed pricing or contract, I asked to speak to a supervisor. Dana went on to tell me I abuse the system by calling in a request and that they never fill my tank completely and that I waste their time when drivers could be servicing those in need. It didn't matter I was told I should call when the tank is at 3/8 to 1/4 to let them know to get me adjusted in the schedule. It doesn't matter that they are given the precise level and can determine where I should fit in the delivery schedule. It also doesn't matter that this is only a winter issue and in the summer they use their forecast and have delivered a few times when my tank was more than 50%. Manager Kelly was more helpful and notated my account that I can call in and that they can determine when to schedule as I have never demanded a deliver within a day, I am merely saying I need one with the next weeks. I was told that more home owners should be like me and give an appropriate heads up as they no rally get people without oil in emergency. If that's the case, then why did everyone before argue me? Between being threatened to be cancelled, having a driver tell me that they would not deliver because my drive way a sheet of ice in which I sent real time pictures and there was one area of wet slush on a 40 degree day, and a propane tank that was leaking for a week before I was taken seriously that my tank smelled and something was wrong, a technician charging me to turn a screw that my wife said I could handle later but it's not a problem he was in the radiator but conveniently forgot to mention if he turned the screw 1/8 of a turn and then back this was a full service charge - I think it's time for management to really listen to their customer experience.

Bottini is the absolute worst. I just found out that they charge you annually if you sign up for…read morethe service contract, which I did when we moved into the house. We didn't do the service last year because we were in the new place and, quite frankly, pretty overwhelmed, and there is absolutely no grace. No refunds, no compassion, no service. I am disgusted at their lack of empathy. They are so expensive and their customer service sucks. This is the motivation I needed to find a different fuel company.

Russo fuel,,, and Bonnie in their office, are helpful and Compassionate!…read moreThey try to meet our needs both financially & professionally. We adore working with them. Head and shoulders above cold hearted companies like Johnson Fuel, and others,,, Thank You & Merry Christmas Russo & Bonnie !!!!

When I needed fuel, they delivered promptly. But for the past few years they came up with a minimum…read morefuel charge per year that was never part of our contract nor was it something we agreed to. I finally replaced them as I am tired of fighting every year about that. I returned the tanks but they refused to pay me for the propane that was left in the tanks which was at 55% on 250 gals. I would be very careful dealing with them as they make up fees and force you to pay them instead of being honest and informing you as to what their fees are. For years, I never had an issue so it clearly was something done to force me to move to another provider that did not charge an annual fee.

I had a under ground propane tank installed by Star Gas. They recommended RF-Scapes to do the…read moreexcavating. Ryan did a great job digging the hole. No damage to the area around where he dug. Also the area was cleaned up. Leaving only some light raking and putting down grass seeds. Star Gas had two man on the job as soon as the tank was in the ground it was hooked up and tested. they had the tank filled and back in service with in a half hour. We were down total of 4 hours great job guys thank you.

I am writing to share a discouraging experience I had with Star Gas. I discovered that two propane…read moretanks I purchased were filled with air instead of propane. This caused an unexpected disruption in my business and required additional time and expense to resolve. I received two propane tanks that appeared to be empty or under-filled. When I tested them, they did not perform as expected. I attempted to contact Star Gas to discuss the issue and request a resolution. Despite providing my receipt, I did not receive a satisfactory response or a clear course of action to address the problem. The incorrect filling disrupted my operations and led to downtime and additional work to verify and correct the issue. The lack of timely, satisfactory follow-up from staff left me feeling unsupported as a customer. I retained my receipts and documented the issue.I plan to file formal complaints with the Attorney General's office and other relevant agencies to request an internal investigation and ensure proper resolution. A formal review of the incident and confirmation of the actual contents of the tanks. A prompt corrective action from Star Gas, including a refund or replacement tanks that are properly filled and certified. Improved customer service and verification procedures to prevent recurrence. I have documentation (receipts, dates, and the issue description) and am pursuing official channels to address this matter.

I needed help with a heater. 2 other stores had given me the wrong part so a friend recommended…read morethem. I can't say enough good things about my experience with them. From the knowledgeable ladies at the counter to the gentleman who took the time to make sure I had the right part and explain exactly to me everything about it. To the kind man who was outside filling my 40 gal propane tank This is a wonderfully run business who really cares about their customers This is my new go to store & should be yours

From the owner: Full-Service Hardware, Lumber & Building Supply Milton…read moreHardware & Building Supply has been proudly serving the Milton, New York area for more than 30 years. We pride ourselves on our reputation for excellence in customer service. Our store offers a wide range of cutting-edge products and services, and we're adding more every day. We have everything from Benjamin Moore™ paints to STIHL™ power products. Our lumber and building supply yard offers quality lumber and building supplies at competive prices. Come visit us and experience the quality products and customer service you deserve.

Awesome. Amazing service from this company it's remarkable, most professional, highly trained and…read moreskilled technician, Jordan. Courteous. Excellent communicator. Got right in and set about his tasks in a most efficient, confidence instilling manner. This man knew his honorable trade and profession. Just like back years ago when it took years of training to become considered skilled and a true craftsmen - who took great pride and honoring in their work. Jordan not only resolved the issue lick-it-y split, he went way above and beyond, performing well needed service adjustments and cleaning on my wonderful propane fired living room heater unit. He provided me voluntarily most valuable advice about my unit. Most helpful and educational. What a totally pleasant, stress free, problem easily solved experience. This gentlemen, a true man of his trade, is an outstanding representative for a company that has wonderfully provided all my home heating needs for over 20 years!! Thank you, CES!! Kindest regards. Bob Hunter S Fallsburg rbhunter2025@gmail.com

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

called the company because I had no heat from the zone in my house. They sent a technician out off…read morehours and he said I had a faulty thermostat. So they replaced it and said that would fix the problem. Well it didn't. 3 days later I still had no heat in that zone. Once again I call them and the same technician comes out and now tells me I need over $1000 in new equipment. The next day they send out a technician to replace everything they said I need. The next 2 days, still no heat. I call them once again and now they tell me I need an electrician to do rewiring. They strung me along for over a week and kept charging me for all their service calls and unneeded parts. I finally got someone else who fixed my problem right away. Would never recommend using them.

I can't say thank you enough to upstate energy! It was the hottest day of the year and I was in…read moresearch of someone to please come look at my ac that was failing . I called upstate energy and even though I wasn't a client yet they understood the severity of my situation and came out in a very timely manner. The technician was thorough and friendly and walked me through the issues. Everyone was super kind and friendly from calling the office to technician! I would highly recommend upstate energy to everyone and anyone !

Need my Centra Air fixed and Was quoted $3500 by Jones and $4000+ by JSP Home Sevices. Way way…read moreoverpriced, so I called Jansen Construction and he recommended Ulster Energy, they came a few days later and fixed the issue which was replacing 2 internal filters and recharging the AC with 16 pounds of freon. Total cost was $995. I plan on keeping their number handy in case I need anymore HVAC or plumbing work done

Literal the best oil/propane company around! Friendly service and fantastic customer service.read more