Terrible Italian substandard sub sandwich. I paid $33 for 3 extremely poor lunch for my staff. All of the little bit of meat was chopped into tiny pieces. Small amount of congealed cheese. No care into putting this sandwich together. My first and last visit. I called the store after receiving this meal asking to speak to manager. Girl I spoke with said no managers or supervisor only owner and they seldom came to the store and she could not give out their name or number. This situation explains why the food was so bad. Dr. S Walls read more

Sub City - The bad sandwich - Chicken Wings Near Me - Cleveland, Ohio

There were a bunch of food trucks outside the office today and I needed to get lunch, so I stopped by Subcity. The worker explained the menu and the second I heard, "rice bowl", my mind was made up. So I got a rice bowl with chicken. A few minutes later, he handed me the dish along with a fork and some napkins. The chicken was deliciously seasoned as was the rice. There was a tasty sauce on the dish along with some shredded cheese, grilled peppers, and onions. I'd definitely order this again. I would like to try their rolls too! Hopefully, they'll be back next week. read more

Sub City - The truck - Chicken Wings Near Me - Cleveland, Ohio

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Deliciously greasy and not terribly priced late night food ideal for the half drunk or more crowd. I showed up at 10:15 and they close at 11. They are strict about seeing an ID when you pay with card. Walk in orders only at that time- no call-ahead. The Clevelander was a large soft roll sandwich with corned beef, lots of melty cheese, and a hamburger patty with a side of hot fries. Not great but good for limited options at this hour and definitely not bad at all! Props to the very busy but super respectful and friendly cashier with beautiful long rows and eyelashes- you are a hard worker, girl! Props. read more

Sub City - Waiting in car for my order - Chicken Wings Near Me - Cleveland, Ohio

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Chicken Philly was very good. A bit smaller than I would've liked for the price but I still recommend. I called ahead and my food was ready on time and was still hot. read more

Worst customer service. Have ordered 5 times on Door Dash hoping that each new time the service would be better. The food ALWAYS is over 30 minutes late at minimum. I am really trying to support black-owned businesses, but honestly the lack of professionalism and customer service is the reason I will not order from this establishment again. read more

The food that we got was good, that's what makes this sad. We got home with our order and realized one sandwich was missing, and one was a turkey sub but we didn't order that. We called and explained the situation, and over the phone they said come on back. We got there and they didn't seem to remember the phone call. Then the cook started yelling at me about the Italian sandwich- we were showing her that it was a turkey sandwich, but we didn't order that. We gave it to them to show them. She said we should've brought it all back and she didn't trust us. After being yelled at and trying to explain the situation, and having other workers take the cook to the back to calm down we left with no resolve. Paid $98 and got 4 sandwiches even though our order was for 6, and to boot we tipped. I'm throughly disappointed! I wish there had been a better way to solve the issue. read more

The second time I had there sub City classic and bbq wings and a polish boy each time they had a friendly staff food was fresh and cooked well and on point!! read more

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Worst customer service ever. Missing items, undercooked chicken. They did nothing to fix the problem. Never again.

Overall filling. Great customer service. Call service to tell you your order is ready. Plenty of items to select from. Clean location. Nothing to complain about. I ordered from the Maple Hts location read more

Sub City - Philly chicken - Chicken Wings Near Me - Cleveland, Ohio

From years of ordering from this establishment I have never had any issues until recently. Two instances where I placed an order via online (twice). The first online order gave an estimated time for pick up, roughly 25-30 minutes. Got there 45 mins and still had to wait an extra hour because it was not ready. Second order, estimates 25 mins. Now 2 minutes after I place the online order, one of the workers call to advise they are a little backed up an my wait time/pick up time turned into an hour and a half. I canceled the order with her on the phone ,due to the wair time was too long and I needed to get my child home for bed. Now they (the worker and mgmt) advised the order would be canceled and I would be refunded.2 weeks later no refund. Called again and explained the issue, per a different manager, by which was Very unprofessional, rude, and clearly has not taken any management courses a day in her life, needed to call another manager and call me back. 4 days later, no call back, no refund. Now when people complain about there isn't enough support businesses in the community..... well #1 example why. Those establishments in the community, such as this one, are not For the COMMUNITY. I would never recommend anyone to neither locations. It takes nothing to give respect, especially to those trying to support your business. read more

Wanted to try this place for a while now. Finally broke down and gave it a try. Overall I was satisfied with my experience here. The menu pictures look amazing, it makes It hard to not want to order from here. Of course once I scrolled past the the assortment of subs including different variations of Philly cheesesteaks, I gave in and just had to have one although I originally wanted wings. On the scale of 1-10, I would give the chicken phllly I had here a 7.5. The only things I didn't like was the bread and the chicken they used. The bread felt like it could be fresher or toasted shorter. The chicken used was terrible but I felt I've had better quality pieces at other places. The real winner of this place are the wings! My group order Cajun honey gold and Hot Lemon Pepper and both were amazing! I would highly recommend trying out the rest of the wing flavors they have avai read more

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Placed an order on door dash. Received confirmation. Received updates from door dash saying the "dasher was waiting " and the delivery time got pushed back multiple times. After an HOUR AND A HALF they canceled our order citing "unable to process". Then they don't even answer the phone! SO INFURIATING! read more

This restaurant is incredibly slow and incredibly dirty. I went at 12 noon and they had 2 people working at a snails pace with 8 people waiting to be served. The resturant is dirty and grime and doesn't appear to be heated. Not a good problem to have during Cleveland winters. The food is average and nothing to rave about. I was more concerned with the ability to consume my food without getting sick given the state of the resturant. read more

Sub City - the corner of a room with wood flooring - Chicken Wings Near Me - Cleveland, Ohio

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I've seen pics of the food this place serves from their Instagram page, which be looking good! It was only right to come to see if it was as good as it looks. Safe to say, it was good! I went on Wednesday which is there 30 cent wing day with a purchase of a large lemonade. There wings were really good and they have many sauces to choose from. They also have lunch specials from 11am to 2p which is a great deal of $5.99 with different options. I would highly suggest you try this place out. read more

Sub City - Buffalo lemon pepper and buffalo garlic parm - Chicken Wings Near Me - Cleveland, Ohio

The food is amazing but the service is TERRIBLE and that will turn me off from any business. The workers that answer the phone (no matter the location. In Euclid or on Euclid) are rude, dismissive and act like they are doing you a favor by even answering the phone. I've had multiple issues with orders being taken wrong or food being over cooked. I'm pretty sure the owners don't care and are just looking to make a dollar. Asking to speak to a manager is pointless because they give the same attitude. I like to support small businesses and my community restaurants but this one is one I can no longer patronize. I truly hope they work on the customer service and the hiring of staff. read more

Food was straight trash! I haven't been here in a long time so I thought I would give it a shot. I ordered a chicken and shrimp Philly. The shrimp was over cooked and the chicken was cut up into bite pieces and was dry. I asked for I mushrooms but for whatever reason my food tasted like mushrooms. Wasted $14 on it. read more

They refused my order. Do not do business with them especially the Cleveland Heights location.

I order food from the lakeshore location and was told I had to give my credit card first before they would cook my food. First thing I thought was .. I bet my food is gonna be wrong but ok. Low and behold they over charged me for my food. They took my money, and said they don't do refunds only store credit. 2 weeks later my boyfriend gives the Lee rd location a try.. again they take his credit card, and after 45 minutes of waiting on food they close for the nite! He goes to the door and they say " sorry we never made your food, we don't do refunds come back and we can give a $15 store credit" so this establishment knowingly and willingly and FRAUDULENTLY will take your money and purposely get your orders wrong. DO NOT ORDER FROM HERE. I've already filed a complaint with the BBB. read more

Their food is grossly OVER PRICED. I was in there 2/17 and they don't even provide heat to the customers , I could literally see my breath. The staff were wearing their winter coats even the cooks. Shut this place down! Go to Applebee's or Friday's the food and atmosphere ten times better. read more

No idea what the food is like, but my son ordered there and texted me that he had to get me a sub because they don't make change. He only had a $20 bill, so he couldn't get food unless he gave them all his money. He had just finished playing hockey and it was 9:30 at night and he hadn't had dinner yet, so he basically got taken for $20. He was told "they don't give refunds Or change, just store credit". read more

Well what I can tell your first hand. I wasn't there long enough to even order I stood inside for exactly 10 mins . no one said anything to me not the cook or the woman in the back I notice a gentleman sitting down inside and he apparently ordered. I could even understand if someone told me to wait one moment but not even that. I will not be coming back here.EVER!!!!!!! read more

I heard they have 30c wing on wed so i went to give them a shot they line and wait was terrible so i order my wings and went for a cut next door i cane back 1 hr later and was told my order is still not ready i then waited another 15 min the. I found out that i have to buy a drink with my order. So the minimum amount of wings you can order is 10and you have to buy a drink and the drink is like three dollars so that's the catch I did not think the kitchen is hygienic and the size of the wings was no bigger than 2 inches I would definitely pay more and enjoy good quality food I have not tried anything else read more

Went to the one out euclid ordered a Polish boy sorry but it terrible it was fried to burnt I had to peel off that skin off then I ate what was left. So I'm thinking let me give them another try cause I really don't like my food that burnt others do so later on that I go to the one in Cleveland heights and I order the Philly cheese steak....Baby that baby was on point..I ate that sandwich and fell to sleep. Now that's good eating. read more

Good food, good customer service! Took a star away because sometime they can be a little slow so I would advise to call ahead

If no stars could be a review, ordered online waited an hour, to get there to wait another 15min, to ultimately canceling the order because of the rude service from the owner/cook who got mad at his cashier for offering everyone waiting beverages which he told her to pay for out her pocket, which in itself was horrible customer service because he should have offered.. And no one had on masks as far as employees.. read more

Never again will I order from here I order at 8:18pm from DoorDash in they didn't give my dasher the food til 10:00pm like you can't be serious!!!!! read more

The food is pretty good ,but the service is terrible. There seems to be lack of communication between hosts and servers-as it ALWAYS takes about 15 minutes before I am greeted every time I go. Additionally, my food usually comes out of order instead of altogether (for example, last time I went, I received my wings 20 min before my fries) and it's not surprising (at this point) to expect food whenever the kitchen feels like making your order (for example, my wings arrived after 45 min, but a table of people who came in 15 min after me somehow got their food before me). After the last time, I'm never going back. I tried to give it a chance because the food is really good, but it's not worth the hassle and aggravation of ordering it and having to wait for it. read more

I've been twice in one week. The customer service over the phone and at the window was friendly, welcoming and informative with a smile. They made me feel good for inquiring about the menu. Of course first order was wings. The rub was delicious and they were cooked properly. I devoured them. My second visit was on Wing Wednesday. Again Customer Service was phenomenal. However the wings were cooked so hard it was like eating sand. I was truly sad. I plan to order other items and even the chicken wings, I'll just make sure it's either not Wednesday or tell them to not cook them until they turn to sand. read more

The food is good but the service is terrible I called in a carry out order was informed it was an hour wait which I agreed got to the place and they hadn't started my order still continued to wait left went to two different stores came back and they still hadn't started my order at this point I canceled my order and will never go back read more

Super slow service even when you order ahead. I waited 50 minutes for an order! Definitely wouldn't recommend unless you have plenty of time to waste. read more

Horrible service. This place was recommended to us. We placed an order over the phone, 2 loaded fries. When we got there to pick up our food we were handed only half of our order. When we asked for the other loaded fries, we were told we didn't order 2. Instead of offering to make our second order, he turned away and got on his phone. To top the whole thing off, the food was not good at all. Our 1 order of loaded fries had everything but the fries. Horrible service and horrible food. Not worth your time and money. read more