Absolutely unacceptable experience. I had my Audi towed here on May 28th after a broken CV joint,…read moreand since then this place has been a complete black hole. Three full business days of calling with ZERO response no answer, no callback, nothing. How do you run a business where you just ignore customers who have thousands of dollars' worth of their property sitting in your shop? This isn't being "busy" this is straight-up negligence and terrible customer service. At this point, I have no confidence in this shop whatsoever. If you can't even answer your phone, how can anyone trust you to handle repairs properly? Customers shouldn't have to chase you down just to get basic communication.

Damn, I just got ripped off by a mechanic...that's odd…read more.... I come in with my wife's 2013 Hyundai Elantra, let Miranda know that the back axel has been swaying on the freeway, so I think it may be the struts or the shocks. She says no problem, drop it off and come back in an hour. To get it inspected was $98 for one hour. So I came back, so far so good, and she tells me, no joke, "Well, our guy didn't spend the ENTIRE hour, but we are going to charge you for the full $98. We noticed you may need an alignment and brake work. So when you bring it back to get the shocks replaced, we'll do some extra inspection for you to make up for the time we didn't cover today." So I asked why we couldn't just get it prorated for the 30+ minutes of work she stated he did. She said usually they would, but they'd rather wait for us to come back and provide 'extra inspection", Well I don't want that, I want to pay for the labor provided. Not for FUTURE labor provided. How stupid is that? She than states that the $98 will not even go towards the work on the shocks! None whatsoever! So I just paid $98 for 30 minutes of inspection, that won't even go towards to the future work done. Final straw, she quoted $550. HA! Are you serious?? $648 in total, for a job the DEALERSHIP will do for $425???? Screw that. I should have listened to EVERYBODY else I talked to since I moved here and went to Bay Brakes or Del Monte Auto. You've lost our business for life.

We recently bought a car from Sal's auto sales and let me tell you the customer service there is…read morebeyond five stars they go above and beyond we didn't have all the money to put down and they held the car for us with a deposit until we had it all which was 3 days. Then the day we went to pick it we didn't have a way of getting there so they came to pick us up so that we could go sign the paperwork. They negotiated a good price brought it down about $1000. I mean there's just no Words that could describe the customer service it's unbelievable just amazing! Nothing nothing I've ever seen or experienced and I've bought many cars in my life all from car dealers at the auto mall and none of them beat Sal's auto sales. I totally recommend them 100%.

Made an appointment to purchase a vehicle. They postpone my appointment because of weather. I…read morearrived and took the vehicle out for a test drive. Walked inside and started the deal. Someone else walked in and said they wanted it and the owner decided to give it to them, because they knew each other. Very disappointed in how unprofessional the whole thing was.

Joe at Classic Coach Works delivered the kind of service that is almost impossible to…read morefind--especially in the middle of Monterey Car Week. My Lamborghini developed a problem at the worst possible time, and Joe immediately stepped in and handled the repair with the urgency, precision, and composure of a professional racing team. It was genuinely like a pit stop: fast, efficient, expertly executed, and without unnecessary delays or excuses. Having competed as a race driver and international rallies, I know what real mechanical competence under pressure looks like. Joe has it. He is knowledgeable, resourceful, meticulous, and completely focused on solving the problem correctly while respecting both the automobile and the owner's time. Joe did not simply repair my Lamborghini--he saved my Car Week. Classic Coach Works has earned my highest possible recommendation. Five stars, without hesitation.

I had an 8:00 AM appointment with Classic Coachworks for my vehicle. I arrived on time, but the…read moreshop was not yet open, so I drove around a few times waiting. I briefly stopped in the small parking area next to the shop with my door open specifically to show I was not parking there permanently and intended to move immediately. There was even a police vehicle parked there at the time. I waved to Joe through the window, and he waved back. I then returned to my car to move it and continue looping until I could bring the car in properly. As I was pulling out, Joe suddenly came outside yelling that my appointment was cancelled because I had stopped in that parking area. He told me to "go somewhere else" and refused service on the spot. What disappointed me most was not the cancellation itself, but the way it was handled. I know Joe personally and expected at least a respectful conversation instead of being shouted at publicly. I understand businesses have rules regarding parking and access, especially around specialty vehicles. But professionalism and communication matter. Customers should not feel humiliated over a misunderstanding that lasted only moments and was already being corrected. Thankfully, I went to another shop afterward and received excellent service and respectful treatment. My advice to others: understand that this shop appears to operate entirely based on the owner's personal discretion and mood at the moment. Your experience may depend heavily on that.

Introduction: I…read morerecently had the pleasure of visiting the team at DRIVE IT, a local used car dealership in Marina California, and I must say, my experience was nothing short of exceptional. From the moment I stepped foot onto the lot, I was greeted with professionalism, transparency, and genuine care. In this review, I want to highlight the aspects that made my experience at DRIVE IT truly remarkable. The experience was similar to what you would experience at CARMAX but right here in Marina. No pressure, check out the inventory, test drive if you want and make a purchase if the time is right. Impeccable Customer Service: The team at DRIVE IT goes above and beyond to provide outstanding customer service. From my initial inquiry to the final purchase, they were attentive, patient, and eager to help. The staff members were knowledgeable and answered all my questions with clarity and honesty. They genuinely listened to my needs and preferences, ensuring that I found the perfect vehicle to suit my requirements. Focused Inventory: DRIVE IT boasts a focused inventory of used cars (less than 100K miles), offering just the right amount of makes, models, and price points. I was pleasantly surprised by the selection available, which allowed me to explore various options and find the ideal vehicle for my lifestyle. The cars were well-maintained, clean, and accurately represented, instilling confidence in my purchase. If you have a specific car in mind and don't find it on the lot, simply let the team know what you're looking for and they may be able to find it for you. They're willing to go the extra mile. Fair and Transparent Pricing: One aspect that truly stood out during my experience at DRIVE IT was their commitment to fair and transparent pricing. The dealership provided competitive prices on their vehicles, and there were absolutely no hidden fees or surprises during the negotiation process. I appreciated their honesty and felt that I was getting a great deal without any unnecessary haggling. Thorough Vehicle Inspection and Documentation: Before finalizing the purchase, DRIVE IT ensured that the car underwent a comprehensive inspection, giving me peace of mind about the vehicle's condition. They provided me with detailed documentation of the vehicle's history, including maintenance records and any past accidents or repairs. This level of transparency reinforced my trust in the dealership and the quality of their cars. After-Sales Support: The dealership provided me with incredible after-sales support, such as guidance on servicing, warranty information, and future maintenance needs. Their commitment to customer satisfaction extended beyond the point of sale. I've never experienced anything quite like this in the used car realm. Conclusion: I wholeheartedly recommend DRIVE IT to anyone in search of a used car dealership that prioritizes customer satisfaction, integrity, and professionalism. Their exceptional customer service, focused inventory, fair pricing, thorough vehicle inspections, and after-sales support make them a standout choice in the local automotive market. My experience with DRIVE IT was genuinely enjoyable, and I am confident that others will find the same level of satisfaction when choosing to do business with them. We are lucky to have such a gem right here in Marina, CA.

I purchased and paid in full a car from their business on March 12th. It is now September 26th…read moreand they still won't give me the title. DMV said by law they have 90 days to get the title to someone after a vehicle has been paid for. It's been almost 200 days. So I can't legally sell the car or even register it. The dmv said their business doesn't own the car. It's owned by a Toyota dealership in Salinas. They won't answer my calls and the owner said she was going to bring me "more paperwork" to fill out but didn't show up. Now I'm going to have to go to their business with the police and my attorney. Don't do business with these people.

We had a fantastic experience with Oscar, the BMW tech guy who spent a quality 60 min explaining…read moreall of the tech nuances of the 2025 X3-30. He walked us through each of the key apps and also helped us set up our phone BMW app to our settings. Oscar explained things in a clear and concise way and was patient in answering our questions. Kudos to Oscar. He represented Monterey BMW extremely well.

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

Great service. Reasonable prices. Superior work. My go to place for auto repair. Shop can repair a…read morewide variety of car makes.

Fixed my 2004 Toyota Camry SE multiple times. Good technician, honest repairs, zero problems.read more

Rob, Deanna and Sean made buying a new Prius LE a truly pleasant experience. The process was easy,…read morestreamlined and stress-free. Deanna, the presenter, was half the reason I came to the dealership because of her professional, friendly demeanor on the phone. Rob, in Sales, made the process easy. He was well informed and friendly and patient in answering all my questions. Sean, who handled all the signatures and contract at the end, was very congenial and patient too. Overall, the whole experience was 5 Star!

DO NOT VISIT!!!! The sales people scam you by not telling…read moreyou your APR interest rate and financing terms. The finance people don't want to do their jobs after you've bought the car and realized how much you got scammed. Instead of simply answering your questions in a timely manner, they let your emails go unanswered for multiple days, leading into weeks. Then when you call for answers, they have attitude and interrupt you. I'm talking about Erik in particular but I've had nothing but terrible experiences here, from sales, to service, to finance, and am so glad to have moved closer to a different Toyota dealership, even though I'll be trading this overpriced POS in for a much better, yet cheaper, car. Trust me, it's way worth to drive somewhere else instead of going to these lying, sexist, lazy people.

I have a modified Jeep Wrangler that needed an alignment among other repairs. They were quick to…read morerespond and schedule an appointment. They were very friendly, welcoming, and professional. Since there are concerns for the COVID-19 situation, they took extra precautions for their employees and the customers without severely inconveniencing anyone. Lastly, after talking with the owners and managers, they are fair priced and extremely knowledgeable. I would not hesitate to bring any of my vehicles here, especially anything that falls in the 4x4 world.

Great service! Our Chrysler Pacifica van had some rare computer issues and needed special parts and…read morethey ordered and fixed it! Diagnosed the problem thoroughly and helped us out! They didn't give up!