LOVE LOVE LOVE this location and staff! Managed the way you want all businesses run. They care…read moreALWAYS so kind and helpful. Donna and Logan are THE BEST!!! Convenient location and ease of renting storage AND U-Hauls.

We rented a U-Haul through this location. Pickup was easy since it was all automated, which I…read moreappreciated. However, no one ever answered or returned my calls when I tried to confirm if early pickup was possible. The real issue came after drop-off. We returned the truck exactly at the agreed-upon time and parked it in the same spot we picked it up from, keys locked in the drop box as instructed. The next morning, I got a frantic call saying the truck was "missing." I explained where we left it, but the woman insisted she couldn't find it anywhere on the lot. When I asked if she had checked the lockbox, she admitted she hadn't -- then said she'd call back if there were any issues. I never heard from her again. No apology, no confirmation that the truck was indeed there -- nothing. It was very unprofessional and stressful thinking a U-Haul truck might be missing under my name. Clearly, she hadn't looked properly before calling. If you're renting from this place, make sure to take lots of photos to confirm that you actually returned the truck.

Raised the price by 35% within 6 months of moving my stuff in. I understand price increases, but…read more35% in less than 1 year of occupying the space!? Don't fall for the promo, they'll get it all back from you by adjusting your price for "market value". They attract new customers with extremely low introductory rates (e.g., "$1 first month" or heavily discounted web-only specials).Once your belongings are locked in, these facilities typically issue an Existing Customer Rate Increase (ECRI). This first spike can happen anywhere from 4 to 9 months into your stay and can jump your rate by 20% to 40% or more to catch up to actual market value. How to Protect Yourself- Look for Price Locks: Brands like U-Haul offer a "1-Year Price Lock" that guarantees your base rate won't change for the first 12 months.

Honestly. I think most of the negative reviews on here are not 100% authentic. Don't try to go 15…read moreminutes before closing. Their security system is intensive. You get stuck not getting out by 9 and the alarms are going to blare and the cops are going to be dispatched. You aren't going to be 'just stuck'. And rude employees? They are all super nice. Probably just don't put up with people being a-holes to them about a 15 minute window of risk lol. Anyway. The facility makes me feel so safe! I come often about 4-5 days a week to grab inventory. Cameras everywhere. Have to use a code to get anywhere. Code for gate. Code for access to interior lockers. Code for elevator that will only allow you to go to the floor of your locker. Code for restrooms. Makes me feel very safe as a little woman to be going by myself! We've needed to upgrade our locker once so far as our inventory grows. They made it super simple. And we're very helpful. It's clean. No pest problems. No smell problems. One of the best storage facilities in the valley.

Fast response & sign up was easy! Very prompt and knowledgeable! Great service! Knowing your…read morestorage is also alarmed is feels safe!

What a dynamic team of customer service representatives at the Sandy Ridge site. Laura, Katelyn,…read moreand Tasha, provided me with the best service. As a new Henderson 80-year-old resident who was recovering from a disastrous move, these service reps help me with my storage needs in a premier fashion. These ladies helped to relive my stress by their efficiency and effectiveness. Thank you so much.

When I tell you that this company goes above and beyond, THIS COMPANY GOES WAYYY ABOVE AND BEYOND!…read moreI found myself in a precarious situation and needed same day service for a truck AND a storage unit and Leona and Gerlyn showed up and showed out for me! they ensured that my process was quick and seamless. Despite my unfortunate circumstances, those two ladies provided unparalleled customer CARE and professionalism all at the same time. All Storage - Anthem is a diamond in the rough. i highly recommend this amazing establishment and their amazing employees. you will thank me later - Tami aka Picachu

Awesome customer service! Talked to 3 different people and all were so helpful and kind. Returning…read moremy U-Haul was simple and quick, I even forgot to return my utility dolly and instead of being short with me they were understanding and let me return it without incident. Super recommend!

Great storage facility except for a couple of issues: They are almost impossible to get in touch…read morewith if an issue arises, and the price increased dramatically in less than 1 year (over 13%, talk about inflation!).

I just want to thank all the people that work at the Cactus Storage one. I've been there for over a…read moreyear and had nothing but kindness and professional feedback every time I needed it. It was a pleasure using this facility and I would suggested for anyone that people are so nice and very helpful. Love to all you guys. Oh much love to Sherry always going over and beyond for me. Take care of yourself, girl.

Sherri, the manager, provided extremely poor customer service. I've rented a storage unit from this…read morecompany since May 2025, and I reserved my U-Haul a week in advance for a 3:00 PM pickup to ensure everything would go smoothly. However, when I arrived at the scheduled time, no one was there, and I wasn't helped until 3:45 PM. I explained that the delay put me an hour behind schedule and asked if she could offer a discount since I couldn't check in online without the keys she had. She responded that she "doesn't work for U-Haul," had other customers, and would not provide any discount--without even offering an apology for the inconvenience. This was especially disappointing considering I've been a customer here for the past six months. While I was in the office, she was also openly discussing issues about people living, cooking, and defecating on the property, which was very unprofessional. Based on this experience, I would not recommend using this location.

I rarely leave negative reviews, but this experience warrants one. After a previous interaction…read moreinvolving my fiancé, I reserved a storage unit online under my own name, paid the required reservation fee, and received a phone call from the facility confirming my reservation and telling me to come in. During that call, I explained that I wanted the unit to store boxes. My purposes for reserving the unit had absolutely nothing to do with my fiancé. When I arrived, the on-site manager, Ronda, immediately informed me that I would not be allowed to rent because of my association with my fiancé. There was no discussion of my application, no opportunity to explain anything further, and no indication before I made the trip that my reservation would not be honored. What makes this especially frustrating is that someone from the facility had already spoken with me by phone before my arrival. If the decision had already been made that I would not be permitted to rent a unit, a simple phone call could have saved me the unnecessary trip, wasted time, and fuel. Instead, I was instructed to come to the facility only to be told upon arrival that I was not allowed on the property. After I escalated the matter to corporate, I was told my reservation fee would be refunded. The most frustrating part wasn't even the refund--it was the way we were treated. Forwarding a confusing internal email stating the fee had been paid by cash or check instead of answering a customer's questions directly, refusing to acknowledge obvious errors, and making us escalate to corporate for a resolution came across as childish, evasive, and deeply unprofessional. Businesses certainly have the right to decide who they rent to. What customers deserve in return is honest communication, respect for their time, and follow-through when a refund has been promised. Unfortunately, that was not my experience with the Seven Hills location, and based on my experience, I cannot recommend it.

Terrible. Checked online for availability, drove across town to rent a truck and they stop renting…read moreat 4pm even though the location closes at 4:30 and employees were just sitting there. Paperwork and rental prep takes no more than ten mins. Save your time, walk your belongings instead of coming here, you'll get there quicker.

All done and have been here for at least a couple of years! We have always felt safe and my husband…read morelikes interacting with the staff, most recently Pam, who helped with the move-out. She was kind and understanding and allowed us to schedule the FREE moving truck a few times. We highly recommend this storage facility because of friendly staff, clean facility and restrooms, convenience, nice covered area to park while loading, free moving truck with flexible scheduling, and climate controlled units. If we ever have another storage need, Morningstar is first on our list!! Thank you!!

I rented a storage shed-10 x 10 for my items recently as I was moving in with my husband and…read morefamily. Joy works in the front office with another co-worker and both are very friendly, helpful and understanding. Joy gave me a tour, explained everything with important details and started the rental process. Her coworker completed it the next day as Joy was off and I purchased the rental insurance for $12.00 a month and I paid a prorated rent for the rest of April plus a onetime account set up fee of $29.00. The next day my family and I moved my belongings in. We reserved their truck from 9:00-12:00, but called to request an extension of two additional hours. Joy upon greeting me at the storage facility, told me we could have the truck until 4:00 or 5:00 pm as there wasn't anyone else requesting it. The facility is nice, new and clean. The units are indoors and heated or cooled depending on the season. I recommend Morningstar Storage. I am a satisfied customer!