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    StorageOne Horizon & Sandy Ridge

    3.7 (9 reviews)
    Open 10:00 am - 4:00 pm

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    Response time

    30 minutes

    Response rate

    100%

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    1 month ago

    Fast response & sign up was easy! Very prompt and knowledgeable! Great service! Knowing your storage is also alarmed is feels safe!

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    Caroline H.

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    2 years ago

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    3 years ago

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    Caroline H.

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    4 years ago

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    Shari S.

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    4 years ago

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    Shari S.

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    4 years ago

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    Shari S.

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    4 years ago

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    Shari S.

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    4 years ago

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    Caroline H.

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    3 years ago

    Customer service was A+. The truck performed without any issues and was clean upon pickup. Deal with confidence when choosing this location.

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    Caroline H.

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    Ask the Community - StorageOne Horizon & Sandy Ridge

    StorageOne Maryland Pkwy & Cactus

    StorageOne Maryland Pkwy & Cactus

    3.4
    (17 reviews)

    Storage One off of Cactus gave amazing customer service!…read more They went above and beyond with customer service! I've been to other locations that had office hours but when you show up at 1000 it says, "will return at 1pm!" Although carts are only available during business hours, there are an ample supply of them. The facility is clean, air conditioned below 75 and well lit with motion activated lights (very helpful if you are terrible at navigating a maze!). I always know where I've been! Signage inside indicating directions their office and then another sign directing to restrooms.

    Sherri, the manager, provided extremely poor customer service. I've rented a storage unit from this…read morecompany since May 2025, and I reserved my U-Haul a week in advance for a 3:00 PM pickup to ensure everything would go smoothly. However, when I arrived at the scheduled time, no one was there, and I wasn't helped until 3:45 PM. I explained that the delay put me an hour behind schedule and asked if she could offer a discount since I couldn't check in online without the keys she had. She responded that she "doesn't work for U-Haul," had other customers, and would not provide any discount--without even offering an apology for the inconvenience. This was especially disappointing considering I've been a customer here for the past six months. While I was in the office, she was also openly discussing issues about people living, cooking, and defecating on the property, which was very unprofessional. Based on this experience, I would not recommend using this location.

    All Storage - Seven Hills

    All Storage - Seven Hills

    3.2
    (41 reviews)

    I've almost never reviewed any business on Yelp. They have to be REALLY bad, or REALLY REALLY GOOD,…read morefor me to feel inspired to do so. All Storage Seven Hills is the latter. In every possible way a business can excel, they do, from customer service to general security to vehicle rental. Superb in evey way. As another reviewer said - "A diamond in the Seven Hills."

    I rarely leave negative reviews, but this experience warrants one. After a previous interaction…read moreinvolving my fiancé, I reserved a storage unit online under my own name, paid the required reservation fee, and received a phone call from the facility confirming my reservation and telling me to come in. During that call, I explained that I wanted the unit to store boxes. My purposes for reserving the unit had absolutely nothing to do with my fiancé. When I arrived, the on-site manager, Ronda, immediately informed me that I would not be allowed to rent because of my association with my fiancé. There was no discussion of my application, no opportunity to explain anything further, and no indication before I made the trip that my reservation would not be honored. What makes this especially frustrating is that someone from the facility had already spoken with me by phone before my arrival. If the decision had already been made that I would not be permitted to rent a unit, a simple phone call could have saved me the unnecessary trip, wasted time, and fuel. Instead, I was instructed to come to the facility only to be told upon arrival that I was not allowed on the property. After I escalated the matter to corporate, I was told my reservation fee would be refunded. The most frustrating part wasn't even the refund--it was the way we were treated. Forwarding a confusing internal email stating the fee had been paid by cash or check instead of answering a customer's questions directly, refusing to acknowledge obvious errors, and making us escalate to corporate for a resolution came across as childish, evasive, and deeply unprofessional. Businesses certainly have the right to decide who they rent to. What customers deserve in return is honest communication, respect for their time, and follow-through when a refund has been promised. Unfortunately, that was not my experience with the Seven Hills location, and based on my experience, I cannot recommend it.

    Box Brothers

    Box Brothers

    4.6
    (58 reviews)

    I used this company today to pack some artwork and I must say that they are the best at what they…read moredo. I was in a hurry and the persons working stopped what they were doing and wrapped my artwork for me and did a wonderful job. I could not be any happier with the way I was treated. Both of the individual were friendly and courteous. Anytime I need help packing stuff, this is the place to go. They would not allow me to tip them so I am letting you know what a great job they do. George T.

    If I could give 10 stars I WOULD!!…read more I've used Box Bro in the past to purchase 48"x 96" cardboard pieces for a church stage production for VBS. It's that time of year again and I reached out for the same reason. I called to see if they would put 11 pieces to the side for us and the owner himself answered the phone even while on vacation! He said to just call the morning of, and make sure there were enough and I could pick them up the same day. I called to have them placed to the side and Kumar who answered the phone was so great! He said there were enough in stock. We weren't able to pick them up the same day as planned but we swung by the following day and they were still available. Thank the Lord! When I walked in Kumar greeted me politely and I told him I was the tardy customer who called for the cardboard pick up the day before. He was very kind and went to check and see if there 11 in stock which there were. He had someone take them to the driveway to be loaded into the back of our truck where my husband was waiting to load. We were in and out in less than 5 min! I spent a lot of time online price shopping and you will NOT find a better price. If you can pick it up yourself and live locally, this is the place to purchase cardboard or moving supplies.Their customer service is the BEST too. Ty Box Brothers for providing such great service and well priced products .

    StorageOne Horizon & Sandy Ridge - selfstorage - Updated August 2026

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