I rented a unit here for some short term storage needs, keeping my things here for two months. I…read morewas very pleased with the service!! The location is clean, easy to access, with lots of space to park. The units are all clean and dry and I never encountered any pests over my many visits to the location while I was storing my things here (and I have had issues at other storage facilities with insects or rodents). Every staff member I interacted with was really helpful and very quickly met my needs. I felt confident that my things were kept safe here and was very happy with the service I received from the staff. I would highly recommend this business for your storage needs.

This facility and staff are seriously top notch. Easy access, units are individually alarmed (you…read moredon't find that often!). Facility is clean, well lit, easy to load in / load out. But honestly the staff is just solid. We're gonna miss this place!

So far this has been great. Everyone in the office has been really friendly and helpful. Everything…read moreexplained well. It was easy to rent a space online. The facilities are clean and nice. Prices seemed good compared to larger places nearby.

EVERYTHING This place and all its employees are great !!…read more I strongly recommend this place it doesn't only have long open hours which provides flexibility for us the clients it also has BY FAR the most competitive prices in the area BY FAR Thank you for all your help I will keep recommending this place throw all platforms I can bc it's the time to recognize when people do a good job and hold a company to higher standards than average.

Juan helped me today - he was so kind and informative. Guided and helped every way he could.read more

Worst storage ever: my place got robbed…read more The staff is unbearable rude Like the meanest rudest people you'll ever encounter just made me so angry And there's bugs and ants infested in all my stuff. This place is gross Grasshoppers ants and roaches. I am so pissed

December 30, 2024 I received this injury due to this protruding foot-long piece of metal Sticking…read morefrom the wall around a blind corner. I asked for a Band-Aid in the front office, and was scoffed at. "We don't give customers bandaids. Do you think we're a Pharmacy?" I had to go to the emergency room, Had to get a tetanus shot, Had to go on antibiotics, missed two weeks of work, and now six weeks later have a lifelong scar. Extra Space storage? Their response has been "Lady go f$&k off." Even their employees (Look online) Say the worst part about their job is how aggressive they are towards customers. And there's a class Action suit against them for their bait and switch tactics. Not "good" Mormons who run this Utah corp! I need a good personal injury / property negligenc Lawyer. These assholes don't deserve your business. They run a dangerous facility and are corporate abusers of consumers. Google " Extra Space storage class action lawsuits" because there are many.

Updating to 1 star. I can't count all the reasons this place is complete trash…read more 1) as a policy, they don't waive late fees. I had a late fee because my previous card had fraudulent activity on it and needed to be cancelled. Replacing it caused me to be late in updating my payment info. Requested a waiver of the late fee and they told me to fuck myself. 2) as soon as they lock you into a contract, they raise the rent of your unit automatically by $70 on month 3 and then increase it $60 PER MONTH, every 3 months thereafter. The increase has no relation to increased rents or anything. So why do they have this built-in quarterly increase? Because fuck you, that's why. What are you going to do, go move all your stuff to another facility? Reread all that because it's not a joke. $70 rent increase at month 3. $60 increase thereafter every 6 months. For literally no reason other than they can. 3) if you stay 30 seconds after closing (I stayed 4 mins because I lost track of time) you are locked in. You can't get out nor can you contact anyone to let you out. You're stuck. Not only that, they'll contact you the next day to yell at you about it and tell you that they will remove your in and out privileges and require that you be accompanied by a chaperone to enter and exit. Completely bananas. 4) they have thefts here ALL the time. All the time. You think the facility is safe. It is not. Honestly the worst storage facility I've ever used and I cannot emphasize that enough.

YOU HAVE TO PAY EXACT CASH AT THE KIOSK. (Or pay with card, it does not take change)…read more IF YOU LET IT TIME OUT BC YOU DONT HAVE THE EXACT AMOUNT AND HAVE TO RUN TO YOUR CAR. THE KIOSK WILL TAKE YOUR MONEY AND SAY YOU PAID NOTHING. DONT LET IT CYCLE OUT. CLICK YES WHEN IT ASKS IF YOU NEED MORE TIME. you can always pay over the amount and it will go to the next month. luckily when I paid at the kiosk and the kiosk timed out because I didn't have the exact amount. when I reentered the portal it said I paid nothing when I was a few dollars short. I called the office and they checked the kiosk for me and I was able to pay the correct amount the next day.

Joanna was extremely helpful as the is was my first time renting a storage space. Led me to the…read morespace, was very knowledgeable and helpful and got me a great deal. Thank you soooo much!!

I was in the middle of a move and needed a place to store some extra belongings while I got…read moresettled. I took advantage of their special offer, which made it an easy decision. Marisa was great! She walked me through everything and made the whole process super easy. The facility is clean, well-lit, and secure, and I feel confident my belongings are safe. Highly recommend to anyone looking for reliable storage!

Ease of access and good service set APSS apart. The location is super accessible from most areas…read morein the SGV.

I used this storage facility for about a year and a half, and the experience was overall…read moredisappointing. I wanted to support a local business at the time hence why I selected this facility. I wanted to make my experiences public to warn others about this business. I found that the door right outside my unit was almost always never locked (the one before the access to my personal unit) and sometimes the front door to the building was wide open. There was trash inside and around my unit from the start (and consistently around in general), and the smell of mildew and marijuana was a constant issue. Carts are not available even after a mention of getting one cheap one (and because they will raise your rent every year with no amenities whatsoever). Communication overall was extremely poor - it took weeks just to get the light in my unit fixed. When I would physically go to the office, 50% of the time there was no one present during regular business hours to address my issues. It appears that the point person Misty is constantly frazzled and the job's responsibilities from her management company is either too overwhelming to handle or she isn't the best person for this job. When I asked about a refund for the eight months of unused portion of my annual payment (because I had moved further away), I learned that they do not offer refunds. There was nothing in the contract stating that unused time for annual payments were nonrefundable. I didn't agree to terms that weren't mentioned to me at all in any way. I offered a 20% "early cancellation fee" from the remaining unused rent owed to me. I attempted three times to end the relationship quickly, fairly, and amicably, but Misty and her management company refused by not responding or reiterating the contract that had no mention of annual term leases in any way. lt's a shame that businesses like this actively choose to go the route through small claims court and negative reviews than to do what's right. In this case, it came down to $665.60 (with the 20% deduction I offered) so you can get a sense of how this business operates. I would not recommend this facility/business based on my experience unless your expectations of a storage unit is at a bare, bare minimum.

Eagle Rock Storage is very clean and secure. I have rented storages here and have never encountered…read moreany problems. Staff is friendly and service is fantastic. Prices are incredible. They have many sizes to choose from.

The staff was fantastic! Easy set up, friendly and we felt safe with their "we've never had a break…read morein" declaration. Very clean too! We're very happy with Storbox!!!

Monica gave me a fabulous tour of the storage options, which was extremely helpful. The facility…read moreis impeccably clean and secure. The perk of using the truck over the first two weeks is super. I feel good renting space here.

Jessica is an amazing host…read more She is friendly, helpful, and organized. Jessica takes much pride in her work and it shows through in the way she treats her customers. She is very attentive and can accurately discern her customers needs. She knows the business well and cleared up all my questions upon the first visit. This was my first time setting up a storage unit. I'm fairly against putting anything into storage. If you don't use it then why do you own it? Anyway Do to a relocation for work this purchase was necessary for me.

If you're looking for temporary storage, I wouldn't recommend this one. Drive further out if you…read morecan. After years of using this company, I've decided to downsize my unit. They couldn't guarantee a smaller unit but they've called me to confirm my appointment almost every day. Each time I asked to make sure they had the smaller unit because I'm not going to take time off from work to make the appointment. Of course I take time from my work to make an appointment and of course they don't have any available units. What a waste of time. Way to inconvenience your customers, Public Storage. On top of all that, the lady in the front office had zero customer service skills and was speaking to me in a condescending way. I don't know if this is the type of experience others are receiving but for those I can only imagine what those who have truly fallen on hard times are experiencing when encountering this type of customer service.

Sahara and Mike are awesome, they're friendly and helpful. The hours are a little hard to deal with…read morebut overall good experience

Please do yourself a favor and avoid this location. Showed up w a van full of stuff today - ready…read moreto store stuff in my new unit. The elevator was broken, and another tenant let me know - that's almost always the case here. Would never have wasted my time and money if I'd known that. Pathetic.