The service itself was completed with no issues. David helped me, and he was kind, efficient, and…read moreprovided an estimated completion time. My car was actually finished a few hours earlier than expected, which I appreciated. However, I was told I couldn't pick it up until 5:45 because that's when the owner would be available. That was frustrating, especially given the circumstances. I had to have a starting device installed due to a legal situation that was handled improperly, so I was already stressed about having to spend this money in the first place. David was very understanding about that, and I truly appreciated his professionalism. Unfortunately, my interaction with the owner was not pleasant. When I spoke with him on the phone, he told me I needed to hurry because he had to "go over things" with me and would be leaving for a few hours. I explained that I didn't need assistance using the device -- I simply needed to pay and pick up my vehicle. When I arrived, he was short and unfriendly. He repeatedly asked if I knew how to use the device, even after I assured him multiple times that I was fine. He then said, "Well, I don't think you'll be able to do it," which felt unnecessary and dismissive. He handed me paperwork to sign with little to no explanation, didn't return my key until I asked for it, and overall made the experience uncomfortable. I walked to my car and started it without any issue. It's disappointing because David provided excellent customer service, and good auto service can be hard to find. However, my interaction with the owner would make me hesitant to return, aside from the required monthly appointments for the device. I hope the owner considers improving customer communication and professionalism, as it would make a big difference in the overall customer experience.

basically a scam shop. They say $55 plus however long it will take them to check your car up to…read morehour and half for total $126. took them first half hour to move my car into the shop. Took half hour for them to check out the car. And then took them half an hour to talk to he ladies while I waited in the shop. In the end they told me exact what I guessed was wrong with the car.

Had a Bestop etop installed on my Bronco. Not only is this shop a certified installer (highly…read morerecommend going that route), but they did a phenomenal job - quality work! Highly recommend! Thanks guys!!

Toyota Owners Beware…read more I found out my original struts on my 2008 FJ were shot and had to be replaced. I used KYB ready struts that raised the front back to original height. I took it to a local alignment shop and they adjusted toe and said camber and caster were "in spec" but I did not like the look of positive camber. Sorry if I care about how my ride looks but I want my camber at 0 which is still in spec. I shopped around and asked a local facebook forum if they had any recommendations that dealt with SUV's and someone said Justice Off Road. They were only 30 minutes away so I gave them a call. I figured this place is an off road shop so they deal with custom requests seeing how they do custom work... When I called Justice I told them how I already dealt with an alignment shop and only the toe was adjusted and that I wanted an alignment and my camber set to 0. They said no problem and that they could do it for me and I set up an appointment. I dropped the FJ off the night previous and received a text the next day saying my 2008 FJ was ready for pickup and the total is $176. My jaw dropped but I assumed maybe they had to do something special to get it aligned. I arrived at the shop and went and looked at the FJ and most of the adjustment points were untouched. It still had positive camber. I went into the shop and sked if their alignments were always this high and the guy behind the counter said there was an extra charge because they had to use a torch to loosen the tie rods because they were seized. That's hard to believe since they were adjusted less than a month ago and even if they did alignment shops are always having to use a torch for alignments. This is normal not extra. He also said they had to remove the factory skid plates so that's why there was an extra $60 charge. He handed me the alignment sheet and the camber and caster remained unchanged. I told him I specifically said when I set up the appointment that I wanted camber to 0. His response was I didn't talk to him. This was also the owner I was speaking to. He called his tech into the office and the tech said he was unable to get any movement on the control arm bolts but it was still "in spec". I said I didn't want positive camber and my request was for camber to be zeroed and their response was its a Toyota thing. They seize up which makes it unable to align. Okay so that means an alignment was not performed. They said if I wanted to spend extra money they could use oil to get them loose but it would be extra. I'm already paying $176 and this can't be done? If I wanted to get ripped off I could have just went to Pep Boys but at least get ripped off for $80. I paid to get out of their because their responses were so dismissing like its a Toyota thing. If you know this is a thing why can't you fix it? Why don't you have parts in the shop or at least call the customer and make them aware that extra work will be needed. If you're not going to fix it then why still charge for something you can't do. This is like a customer bringing their car in for a full brake replacement and when they pick it up the shop says we couldn't get one of your wheels off so the brakes weren't done completely, but were still going to charge you full price. I emailed the shop later that night and the owners response was I didn't talk to him. He was out of town and even though its his shop and they said they could get it to 0 its not his problem. (((just a note that the original guy on the phone and the owner I spoke with while there sounded the same so he was most likely lying))) Also he said they spent time on getting the FJ on the alignment machine so that's why they can still charge for alignment. Even though a full alignment wasn't performed they still wasted time getting it on the machine so that counts for full charge and extra charges on top. An extra note my FJ is white. When I went to get in the car this morning what do you know. Oily hand marks on my drivers side door. Thanks Justice Off Road.

Didn't even have to go there to experience a bad attitude…read more Guy almost yells into the phone...CMS! I asked a question, and got a snotty response. There are so many cars that even places with rude staff can get business. I wonder if this guy was the owner.

Highly recommend!! They took their time to repair a major car repair for me and they were all very…read morefriendly and helpful. They are down to earth and they have the fairest prices in could find throughout maryland and west Virginia. I will continue to use them in the future!

Very friendly people that really care about the customer quality work no BS clean environment…read more Hospitality is amazing. Really make me feel welcome. Thank God for a place like this that's open for us truckers I recommended Highly. i'm with Gazelle logistics

We came in with a problem -- we urgently needed to get a tire changed. The guys got everything done…read morevery quickly and professionally! They were super friendly and helpful, explained everything, and made the whole process easy. A huge plus is that they speak Russian, English, and Spanish We're very happy with the service. Definitely recommend them!

Where to start, I reached out asking if they'd be able to do a state inspection and they got me in…read moreright away on a Monday morning. Went and hung out, the entire time JD was explaining what he was doing and why, they found a couple things that wouldn't pass, and fixed them on the spot for me. They were telling me about other services they do, and it's not only a reasonable value but they're the type of shop that wants to get it done and get it done the right way for you. They might be a 25 minute drive from my place, but this is the shop I'm going to be going to for any car needs that I have. Absolutely stellar, 100 out of 5. This is the type of mechanic you want to have.

I grew up in Maryland and this was the only tire shop I used once my father recommended them. Now I…read moredon't live there anymore, but I wish I did just so I could buy these tires lol... I highly recommend them and they have the best tire prices in the area.

This is where you want to buy your tires. Competitive pricing, exemplary service. Nikki, office…read moreemployee, went out of her way to help me.

I recently took my 2012 GMC Acadia to LARC for an oil change, coolant flush, and to have them…read moreaddress a check engine light. I also asked them to check the transmission fluid and investigate a suspension knock that I was hearing/feeling. The owner checked the car and called me and we agreed on the work to be done and the price. He explained that the knocking was due to strut and sway bar wear and I decided not to have that work done this visit as he said it wasn't a dangerous situation. When I went to pick up the car I had additional discussions with the owner and I found him to be very honest and sincere. He understood that I was reticent to sink a bunch of money into a 12 year old car. He knew I had done my own brake work and said he was confident I could do the suspension work myself and even gave me tips on how to do it. The work LARC did was done well, with quality materials, and at a fair price - not cheap, but fair. The owner also checked out an old Mazda I had and while no work was done, that experience was also very positive. Another good feature of this shop is that the station is open late so you can go in after hours and pay and pick up your car. And "The Grill" also has great food to boot. There is always an element of fear when I take my car in to have work done. Mechanics many times are in a position to take advantage of customers, and many do. So besides knowing I am going to get quality work done at LARC, I feel there is great value in knowing that I can trust that I'm going to get honest feedback and not get scammed. I feel very fortunate to have found LARC and I will definitely be using them for future work.

They care more about the customers and the quality of their work than making money. Great…read moreservice. Good people.

Tracy from Tracy's auto repair is nothing but disrespectful and cusses at parts store employees…read more doesn't know respect from disrespect.

Have had great experiences with this company with many vehicles. Staff very friendly and they are…read morevery honest. Great to do business with them!!!!!!!