Ryan and Nate were amazing! I appreciated the communication and timeliness on getting the job done!read more

Great job, Nate! Professional, courteous, knowledgeable. Ran into a small issue with a security…read moredoor lock cylinder, resolved the issue satisfactorily. Will use again to replace other current hardware with upgraded materials.

Professional and knowledgeable. Technician helped to get the best possible positions for the…read morecameras. Installation was quick and now I feel I am safer and protected. Would use this company again.

Excellent and professional. I needed a specific alarm and they found it and installed it in less…read morethan 2 hours. I'm in the industry as well and loved their response time and quality.

We moved into a home that had a security system from the previous owner. Mountain West came out a…read morecouple of times to my home and got everything working perfectly, and also helped fix an annoying beep that I couldn't figure out how to stop. They had excellent customer service on the phone and in-person.

From the owner: A Pye-Barker Fire & Safety Company, Mountain Alarm is the preferred provider of alarm monitoring,…read moreinstallation, maintenance services, and inspection services for fire alarms, security alarms, CCTV systems, and access control systems in the region.

Great service, Mauricio k owns his stuff Great value,…read moreserviced as requested. I recommend him anytime.

The service is top notch and pricing very fair. Mauricio is very knowledgeable about many…read morepotential problems with laptops. I will use them for any future computer repair.

Reed's Built-ins is a small family-owned business. They struggle with servicing equipment after…read morethe initial install. It is very hard to get them to make an appointment or come out. If they do come out to look at something and a second trip is required, it is hard to get them to come back. I think the crux of their problem is two fold: 1 - they make more money on new installs so they focus on that pushing lower dollar repairs down their priority list 2 - the person that answers the phone and interacts with people does not have the authority or ability to make appointments. The individual techs themselves pick and choose when they are going to do things. (I believe the techs are the owners of the business.) This all means many customers never bubble to the top of the list to get service. I've had acquaintances say they have waited 6-12 months for Reed's and then they give up and call another company. Maybe they are just that busy, which is great for them. They are nice people, but they really struggle servicing the customers that have existing equipment. After having looked at their wiring after Reed's has installed and maintained it for years, I'm disappointed to find wiring not quite right, not labeled, and some things not working right. It's 90% correct, but just that last bit not being done is frustrating when you work on it later.

I moved into a home in alpine 5 years ago. I called Reeds to come take a look at the existing…read moreequipment and theater. These guys took care of me, and they continue to do so! The house we moved into was a mess. The previous owners left bits and pieces of the equipment. Reed's came in, gave me options, and provided a solution that worked best for me and the caliber of the house. We worked with an AV company out of Salt Lake, when we lived there, and all they wanted to do is sell us a package deal. They've been pretty good about service. From time to time they're hard to get here, but I know they're gonna take care of me. They can get busy. They've been around for a long time. They've got the experience and ingenuity. Their workmanship is top notch.

I have Vivint on both of our homes. I'm going to share my honest experience with their services…read moreand the value it has provided for me and my family so far. Note also - that Vivint is a premium home security. I've had Vivint service now for about 5 years. I pay about $40 for the monthly service and about $55 with our second home (service and financed device together) that is all inclusive of their 24/7 monitoring and free customer support including tech. This does not however, include their devices. That is separate. You can either buy them out right, or Vivint will finance for you at zero interest with qualifying credit. Their devices are not cheap and as I noted they are a premium home security, but they are reliable. I love their smart hub. It's easy to operate, fully touch screen and very little learning curve. Even my Mom and Dad had no issues using it including their smart app on their phone and tablet. Just a heads up, Vivint does require a minimum of 5 year contract. After that, you will be on a month-to-month. For some, this might be a deal breaker. However, if there's one thing I can honestly say about Vivint, they really do have excellent customer service support. It's like having a white glove service. Whenever I have a problem, I just call their customer service or tech support, and I get someone right away with very little wait. They are very responsive. Just this week, I had a tech come out and serviced my outdoor camera. There's one downside, they recently changed (as of April 2023) their home tech visit policy which used to be complimentary as long as it is Vivint owned devices. Now it's either pay a $99 per visit, or pay an extra $10 a month insurance fee which will include free, unlimited tech visits. So now you're going to pay somewhere around $50 a month or more or about $600+ a year. That comes out to about $1.65 a day or less than a cup of small coffee at Starbucks. I understand with so many options of DIY and lower monthly monitoring fees and some comes free, why did I go with Vivint? It's hard to put a price on peace of mind, but for me and my family, I chose Vivint for the hassle free knowing they have our backs 24/7. I also didn't want to deal with having to install devices on my own and prefer the knowledge of their expert technicians. At the end of the day, Vivint is not perfect but they do come close to it from my years of service with them. Best of all, I get a discount from my homeowner insurance by having their service. I hope this helps you. Cheers!

*Unreasonable Difficulty Canceling Vivint Service* I am…read morewriting to express my frustration with Vivint's cancellation process. Until now, we have had no issues with Vivint's service. That changed when we tried to cancel. On my first call, I spent about 40 minutes clearly asking to cancel. Instead of processing the request, I was transferred between 4 representatives, each of whom pushed an "advanced loyalty program" rather than honoring my request. The call was then disconnected. I spoke with a guy named Jimmy (#9154484) and multiple other people on 9/17/2027 and they would not cancel the service we've had since 2018. When I called back, I spoke with 2 more representatives before my request was finally addressed by a guy named Alby. In total, I spent roughly 1.5 hours and spoke with 6 people just to cancel a service. We were not under contract and had no outstanding equipment balance, so there was no reason for this delay. We had never had any issue with them until this day. Not to mention they have a 30 day window so when you do cancel, you owe another bill anyway. A customer who clearly states they want to cancel should be able to do so promptly, without repeated transfers and retention pitches. This experience has left a negative impression of a company we were otherwise satisfied with. I ask that Vivint review its cancellation practices and provide written confirmation that our account has been fully closed and that no further charges will be made.

Friendly and knowledgeable staff! And, while doing the feedback questions just now, I was reminded…read moreabout the many other services AAA can provide in addition to insurance and emergency towing. At their physical office they can also do many of the same things that the DMV does, provide Notary public services as well as the old-fashioned maps and travel books!

We've been AAA members for decades and used roadside assistance a few times. I've also used their…read morevehicle registration service a few times since it was very convenient. When I moved to Utah, I drove to the nearest office in Orem and had Utah plates in minutes. I was pleased with the service. I thought this was the convenience I was paying for since I didn't need to go to the DMV. I recently called the Orem office and asked what I needed to add my daughter to the registration on one of our vehicles. They said just just the registration, so I drove the 30 minutes to their office and quickly ran into a problem. They said I also needed my vehicle title. They said the employee should have told me that. It was going to be an hour round trip drive home to get the title, so I drove to the DMV in Provo in hopes it would save me from the drive, but it was unusually crowded. I drove home to get the title. I called AAA while driving home to ask another question (I certainly had the time). I explained my vehicle title was issued from my previous state, but my vehicle was registered here. The employee said that was not a problem, but to also bring proof of a smog check just in case. I got home, grabbed the paperwork, and got back on the road to Orem. Employees at the Orem office looked at my vehicle title (AKA pink slip) and couldn't figure out how I had registered my vehicle in Utah [through them], but still have a title out of a different state. I told them I had contacted the Utah DMV and they said the title didn't need to be changed. AAA employees made calls and checked different things but ended up telling me they couldn't add my daughter to the registration and I would need to go to the DMV. They suggested I make and appointment, which was helpful since it was so crowded. The employees were very nice and apologized numerous times for the issues, but this was a big hassle and employees I spoke with on the phone seemed to have no idea what they were doing. I made my appointment, drove to the DMV in Prove, and took a seat since I was quite early. My number was called just a few minutes later (and quite early). I explained the situation to the employee and gave her all the paperwork. She said it was no problem, her fingers were flying all over the keyboard, and I was walking out with the new vehicle registration just minutes later. On a side note, the DMV employee said it would take a couple weeks to get the new title, but I got it three business days later. Seeing as how the DMV is much better in this state than my previous state, I should have gone there in the beginning. Every other experience I had at the DMV here has been surprisingly pleasant. This is one reason to not have AAA. Just a few days later, my daughter needed a tow truck. I told her this is why we had AAA. I got to her work before her shift ended in order to have a tow truck soon after she was off work. I called and had to go through an annoying phone tree. Press this number, press that number, etc. It was extremely annoying. I then was "helped" by a virtual assistant (a computer). It was terrible. Close to an hour later, the text messages from AAA were still saying they were trying to find us a tow truck. Not that one delayed, but they had not yet even found one. I got jumper cables and got my daughter's car started. We left and I called AAA roadside assistance automated system to cancel the service. This was even more terrible since I was now driving and it wanted me to press different numbers on the keypad (at least they were on my dash). I choose the option to cancel. Several minutes later I received another text saying my request was being reviewed by a specialist since finding a tow truck was taking so long. I called back, went through the phone tree, and again cancelled the tow. It seemed to work this time. If you want AAA for the roadside assistance, you may want to first check and see if your credit card offers this. My Visa includes roadside assistance at no extra charge, and I will likely be using it should I need roadside assistance. I also may not be renewing AAA again next year. I just renewed last month, so I have close to year to think about it. One more strike and that's the end of our memberships. AAA - get rid of your terrible automated roadside system. When people need assistance and are possibly in a stressful situation, they don't want to deal with a phone tree and a computer. I was only dealing with a dead battery and your system still managed to make me quite angry. Your system made the situation worse. Is that what I am paying for?

I was a little hesitant because they didn't have Yelp reviews, but I checked them out on FB and was…read moreimpressed with photos of their other installs. Taylor and his crew were excellent! They called 30min before they showed up (when did other businesses stop doing this?), were precisely on time, and were extremely professional. They installed 3 exterior Nest cameras on our two-story house - the installs were perfectly done, no wires or cords showing. I couldn't be happier with their work.

This is my second time using the camera pros. They reply quickly and provide a quote. Tech,…read moreSpencer, called to let me know what time he would arrive. Spencer was friendly and did a great professional job with mounting a couple TVs. Thanks again!

Just had a complete sound system disconnect after a TV repair was made. Andy, from audio-works,…read morewent the extra distance to trouble shoot our Bose system, over 2 visits [and research in between] and conquered the problem, saving us from spending hundreds of dollars on a new receiver! Go Audio Works!!

From the owner: Welcome to AudioWorks, Inc., your go-to experts for high-end home technology solutions since 1980…read more Based in Salt Lake City, we offer more than 40 years of unmatched expertise in custom home audio, video, control systems, motorized shades, home theaters, and state-of-the-art security systems. Why Choose Us? 1. Unmatched Experience: Decades in the business means we know what works best, ensuring you get top-notch, reliable solutions. 2. Precision and Planning: Our design process is thoroughly planned to give you long-lasting and dependable systems. 3. Exclusive Clientele: We cater to luxury homeowners, architects, and designers. Our systems range from $80k to $400k, customized to fit refined lifestyles. 4. Quality First: We believe in doing it right the first time. Excellence is our standard from design to implementation and beyond. 5. Full-Service: Whether it’s a small or large project, we’ve got you covered from start to finish. Choose AudioWorks, Inc. for a seamless blend of luxury and technology.