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    Strickland Brothers

    3.7 (3 reviews)
    Open 8:00 am - 7:00 pm

    Services - Strickland Brothers

    Oil changes

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    1 month ago

    I get staff changes but the current crew (while efficient) is not as friendly. I'll keep coming back because it's still the best place.

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    Express Oil Change & Tire Engineers

    Express Oil Change & Tire Engineers

    4.1
    (49 reviews)

    I went in this morning to get my oil changed. One of the tech (Blake) took initiative to get my car…read moreand start the assessment, to see if any other service was needed. Long story short-he noticed that the last time I was in for the same service, my vehicle was given the incorrect level of oil and charged for wrong service. He immediately made sure to make proper corrections to my car's profile in their system for future visits. It's individuals like Blake, that earn my trust to a brand that I may keep staying loyal by bringing my car for its needed services.

    Do not trust this Express Oil Change location with your vehicles. They used predatory tactics,…read moredamaged my vehicles, lied about leaks, and dangerously overfilled an engine to cover up their mistakes. 2015 Acura (Car 1): About two months ago, I brought this car in for a routine oil change. The shop claimed the drain plug was suddenly damaged and that I needed a brand-new oil pan. Oil pans do not randomly fail on the exact day you pull in for a service. They said to plug in a temporary, oversized plug to patch it. One week ago, I had to return to get the oil pan completely replaced, and they charged me $500. I bought this car only 6 months ago from the Land Rover Dealership. 2008 Lexus (Car 2): About two weeks ago, I brought my Lexus in for an oil change. They told me it was "too early for an oil change" and that they just "added more oil." As soon as I parked the car at home, fresh oil began leaking onto my driveway. When I brought it back to have them check the leak, the technicians claimed it was suddenly "leaking from 2 places on the engine." Mysteriously, when I got the car home again, the leaking stopped. When I pulled the dipstick to check their work, I discovered why: they had maliciously overfilled my engine by nearly a full INCH above the maximum dot. They stuffed roughly 2 extra quarts of oil into my engine to hide the fluid loss, completely ignoring the fact that driving a car overfilled by an inch will whip the oil into foam, blow out seals, and destroy a motor. This shop is dishonest. I keep a photo of the 1-inch overfilled dipstick as proof.

    Christian Brothers Automotive North Katy

    Christian Brothers Automotive North Katy

    3.4
    (76 reviews)

    I brought my car in and after a full inspection, they were honest enough to let me know it wasn't…read morefixable. Instead of charging me for unnecessary repairs, they advised me to move on from the vehicle. Ive never received this level of customer service at an auto shop. They could've easily charged me thousands but they didn't and I respect that so much. This car means a lot to me it was left to me after my brother was killed so it wasn't easy to hear. They were upfront and compassionate in how they handled everything. The loss of my brother is the real weight here, and I truly appreciate their honesty and care during a difficult situation. That level of integrity and customer service is rare.

    I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

    Strickland Brothers - oilchange - Updated July 2026

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