I wish I could give this place zero stars. What started as a "free intro stretch" turned into a financial nightmare and a masterclass in deceptive business practices. At the time of sign-up, I clearly told the salesperson I only wanted to do three months and want to cancel after that to reevaluate what (if anything) I needed going forward. They smiled, nodded, and assured me it was no problem -- that served as my cancelation notice after my initial 3 months. What they conveniently relied on behind that deceptive smile is you not asking for receipt of that preemptive cancellation request of their auto-renew contract and the mandatory 30-day cancellation notice that has to be submitted on their exact terms. Sure enough, when the three months were up, they acted like none of that conversation ever happened. The charge rolled in: $329 for another month. This isn't just bad customer service; this is a business model built on trapping customers with impossible auto-renewals and hoping you'll give up fighting the endless billing. If their services were great, they wouldn't need contracts and credits. Like my massage therapist, they'd just take your appointment on demand and tell they look forward to seeing you again. But this business knows you won't need them, but they will charge your credit card one more time before you head out the door and tell you there is nothing you can do about it. There is in my case because Amex already refunded me the money and will be addressing this with this con artist company. Let's also address how your monthly charge gives you credits -- credits that expire on a weird 4-week calendar so you lose paid time even when you show up religiously. Once again, if this were an ethical business, you'd just pay for credits that could be used whenever. StretchLab isn't in the stretching business. They're in the recurring-billing-trap business. Save yourself the headache, the money, and the rage. Do not sign up. Do not give them your card. Do not walk through their door. There are plenty of legitimate stretch therapists out there who won't treat your bank account like their personal piggy bank and pretend you just should have paid more attention. If they were ethical, they wouldn't need a 31 day cancelation policy. If they were ethical, they would refund your money when there was any miscommunication-- particularly on their own part! Take a look at the arrogant email in the photo of this review sent to me stating that they will fight the chargeback for those fees. To call this customer service would be their biggest stretch yet. Never again, folks. Run. read more

StretchLab - Keep a fist on your last payment (made the same day) even though they know they won't provide any service for that money. - Fitness & Instruction Near Me - Round Rock, Texas

I stopped by StretchLab Round Rock because they were celebrating their 6-year anniversary and offering free mini stretches (I think 15 or 20 minutes don't quote me on the correct time Chile). But honestly, I've been walking past for a while, looking through the window saying "I need to try this", and I finally went in. From the moment I walked in, everyone was super nice. I got checked in by Maliq, and he took me over to get started. He asked about my problem areas and what I had going on, and then got right to work. Now listen... I had no idea how NOT flexible I was. Baby, I am not a spring chicken anymore but he was very patient with me the whole time. It was definitely a no judgment zone, which I appreciated. He made me feel comfortable, and the stretch itself? Oh, it was stretching stretching. Not painful, but that good kind of stretch where you know it's doing something. Afterwards, they did go over pricing and packages, but there was no pressure at all, which I really liked. It felt like he genuinely cared about what he was doing and not just trying to make a sale. I ended up leaving with a 50-minute intro session, so we'll see how that goes in a couple of weeks. But I will say I walked out feeling more mobile than when I walked in, and that alone says a lot. I feel like if I stay consistent, I'll definitely gain more mobility and flexibility, which honestly we all need... no matter your age. The facility was very clean, and I noticed they wiped everything down thoroughly after each person, which is always a plus. I didn't get any pictures this time, but I will when I go back. My daughter was with me and ended up purchasing a 50-minute intro package too. Overall 10/10, I would highly recommend. Just know... I walked in stiff and walked out questioning all my life choices that led to me being that tight but we working on it. Time to get mobile again. read more

StretchLab - Fitness & Instruction Near Me - Round Rock, Texas

I've been coming here for the past month and it definitely helps stretch out areas I may have tweaked during the week. Recently started working out more so it's nice having reinforcement to help with areas that may be sore during the week read more

Maeghan and Danielle were both fantastic. Went with my husband to try out the Stretch Lab, and we're both thrilled with results. Looking forward to coming back for more! read more

I really hate that I have to write this review. My grandfather fell critically ill and passed away on the same day I had an appointment scheduled at StretchLab. I called to inform them of my family emergency and requested to reschedule. Despite explaining my situation, I was told that they could not reschedule my appointment, and I would be billed for the missed session. After this, I decided not to return and requested the cancellation of my membership. Today, I received an unauthorized charge of $379 for a membership that I had canceled and had not used in over 60 days. This transaction is both unauthorized and fraudulent. Its a shame that it has to come to this., I offered this company every chance to be sympathetic and compassionate. Very unprofessional, unethical, and immoral. read more

Horrible experience. Fraud. Way over priced for unqualified teenagers to stretch you. Schedules are in their times, not yours. They sign you up for a 3 month deal and then continue to charge you like a subscription, so it's falsely advertised. I broke my sternum, informed them and they continued to charge after 3 month contract. This place is a sham. read more

I found out about Stretchlab by accident. I have a multi-gym membership through my health insurance and it included sessions at Stretchlab. Even if I didn't have it through my insurance though, I would 100% recommend as it is well worth the money. I have back issues and frequently get aches and pains from dance, the gym, or even sitting at my office. I get SUCH a deep stretch that I feel amazing afterward and devoid of pain. I have done two 50 minute session thus far and plan to make this part of my regular self care routine. Zach did an amazing job addressing specific problem areas and the other woman who I saw the first time (I'm sorry I can't remember her name!) was fantastic as well. read more

I came here to see if someone could un-freeze a shoulder that's been limited for years from bursitis. I saw Jeanettte B, who knew exactly how to fix it. She's done what chiropracters, LMP's, Rheumatologists, and phyisical therapists failed to do. She also makes me laugh while she's doing it. If you're stiff or sore and you're anywhere near Round Rock, see Jeanette. You'll be glad you did! read more

Went a month ago for 1 appointment. At that moment i signed for 3 month 455 dollar per month . First month didn't used it cause my daughter is sick. Today 12/9 went to Cedar Park office to cancel my agreement due illness of my daughter and cause need that extra money to pay bills. The denied,without any sympathy or empathy with me ( costumer) please don sign any contracts a looks for another alternative stretching, im clear example of zero customer care and greedy business.. read more

Jennet is absolutely amazing. I have a torn rotator cuff from years past. Jennet has worked with my shoulders working out some of the knots and giving me more mobility in my arms and shoulders. read more

I wish I could give a minus star ( -* ). They were very accomodating in the beginning when I signed the contract. As a traveling consultant, I could not keep to a consistent schedule with Stretchlab. I was On call and was unable to attend some of my sessions, so they were forfeited because I did not cancel or reschedule within 48hrs of my appointment! I'm at work!! In the beginning everything was possible with my rescheduling. No, I couldn't use the sessions in my home state when I would travel back home, because I didn't know about the newly implemented global membership, which wasn't available until a few months ago. No one bothered to offer me this new membership to save me loss sessions, they just continued to bill my card and cancel my sessions! JUST STAY AWAY FROM STRETCHLAB contracts! #moneydownthedrain read more

I wanted to write a review for Stretch Labs (Round Rock, TX) because my flexologist, Nicole T., has helped me achieve my overall self-care goals. I am very active. I train in combat sports (Brazilian Jiu-Jitsu and Western boxing) and hit the weight room regularly. In addition, to mitigate injury, I routinely visit a chiropractor and wellness center for cold and hot therapy. However, the missing piece was active stretching. Nicole has been a critical component in my overall self-care, and with her help, I have been able to break through plateaus and reach my competitive goals. So, thank you, Stretch Labs, and most of all, thank you, Nicole! read more

StretchLab is the BEST!! I have gained so much mobility by being stretched once a week. Shout out to Darion, Eric, Jennifer, Jaz and so many others that have helped me get where I am! When I started they could barely get my legs off the table. Now I can see my feet when being stretched. They not only stretch you, they give you tools to for you to stretch at home between your sessions. I can't say enough about how great this location is! read more

I have been seeing Emily at the Round Rock location for about 2 months or so now. She is a WONDERFUL flexologist and is always willing to try new ways to deepen stretches so I leave feeling fantastic. Emily gives me homework exercises too so I can continue my stretches outside of the appointment. Love her AND the convenience to my house! She truly has an understanding of body mechanics and how we can do simple things to not be in pain. Thanks Emily! Posted on Google as well, but if I can reach more people here too, I wanted to post here! Having someone guide you through stretching makes a big difference between ineffective/reinjuring and peace. read more

Started coming here as I was training for my half marathon. Beyond impressed with how beneficial this is for your body, not just for race prep. Everyone is super friendly and helpful. I am especially appreciative of Diana who I worked with most consistently - she is attentive, supportive and excellent in what she does! Highly recommend to see her! read more

I wanted to write a review for Stretch Labs (Round Rock, TX) because my flexologist, Nicole T., has helped me feel great! I am very active and train in combat sports (Brazilian Jiu-Jitsu and Western boxing) and hit the weight room regularly. In addition, to mitigate injury, I routinely visit a chiropractor and wellness center for cold and hot therapy. However, the missing piece was active stretching. Nicole has been a critical component in my overall self-care, and with her help, I have been able to break through plateaus and reach my competitive goals. So, thank you, Stretch Labs, and most of all, thank you, Nicole! read more

My wife and I have been twice a week clients for several months. Travis and Jeanette are fantastic! Always feel better after leaving, and look forward to going back. So much more Id like to add but, there is just not enough room. read more

Be careful of this place. They get you to sign up for 3 months but don't go over the fact that you need to cancel on the first day of your third month. If you don't then they want to charge you another full months of 289.00. Or a 150 early release fee. Makes no sense. I wish I never went there. read more

This place rocks! I've always wanted to go to a place like this and never did. Wow I've been missing out on something that is beneficial for my body. Mandy was superb! She was so friendly and explained every stretch and made me feel son comfortable. For the last 3 years I've been experiencing a lot of tightness in my shoulder and neck area. After my session with Mandy I felt less tightness in those areas. I feel so much better after a stretch session - in my opinion it's much better than a massage. read more

As an athlete and a martial artist, I highly recommend StretchLab! After sustaining a tricky injury that had lingered for months, within a few short visits with Darion, my injuries had improved drastically. THANK YOU, DARION, for helping me get my strength and flexibility back so I can continue doing what I love!! read more

My first thought about a stretch company was...is this something that will really help me? I've visited a few stretch places before finding StretchLab and they seemed to help a bit. But, after my first visit to StretchLab, I knew this was something totally different. Their stretch method is very unique and nothing like any of the other places I had been. I am blown away with the flexibility I have in my lower body now. I have seen five flexologist at StretchLab and every one of them is incredible! However, when I met Cierra and shared a few areas I'd had chronic pain in, she discussed a few methods she'd like to try. I had instant relief on one of the areas after the very first treatment! She knows the body so well and has a ton of experience helping athletes and others. I am scheduled weekly with Cierra and have seen a drastic change in these key areas. She is a Rockstar!! Go see her and get yourself stretched and back in true form!! read more

amazing place, they've really help me out so much! the flexologist always listen to what hurts or where im trying to improve etc

This is the best! I feel so much better after my assisted stretch with Stretch Lab Round Rock. My certified flexologist, Kathy was amazing. She let me know what she was doing and was working magic. I would recommend this service to everyone! I work at a desk a lot of the day and had tension released that I didn't even know I had! LOL Gina greeted me and got me signed in. Everyone gave top notch customer service. read more