After 2 years of paying rent for a 10x30 storage unit it was finally time to move! Movers showed…read moreup at 8:00 and as we started going in to the unit, it was discovered that RATS had gotten in to the unit and most everything that wasn't metal, glass or plastic was covered in MOLD! I called the office around 8:30 AM and left two messages, one about the MOLD and the other about the RATS. Office opened up a 9:00 AM so I expected someone to at least call or show up at the unit. Left around 10:00 with no word from anyone. When your paying movers $150 an hour I wasn't about to go hunt down their employees. Went back to the facility at 1:30 to check out. A woman was there at the office and I explained about the MOLD and RATS. She didn't seem to really care and said my belongings weren't wrapped, which everything was, but I explained the RATS ate through it. Mattresses were covered in RAT droppings and stained with RAT urine as well as other items. Not to mention everything was covered in MOLD. Leather couches, chairs, even wood furniture was covered in MOLD. I offered to show pictures of the damages and was told, "No, I believe you." Her look alone finished the rest of her sentence blaring "But I don't give a shit." So, here I am with a house full of furniture with MOLD and mattresses stained with RAT urine. I'll be making an insurance claim this week and hopefully they will either settle or sue the facility for their negligence in rodent control. The MOLD is another issue as they are close to the ocean and there's a lot of moisture. I have 1 other storage unit on Market street and so does a family member. Never had these issues there in over 5 years of storage rentals. Two years of paying for a storage unit only to find nearly a 1/3 of the contents ruined and now a mess to deal with my insurance carrier. I wouldn't have been as nearly upset as I am now if the facility's management had even acted like they gave a damn. They didn't even have to take fault for it and could have just said "I'm sorry this has happened." Don't trust your valuables here and make sure you have insurance!

I've been storing here for about 2 years no issues , the facilities are really clean and reasonably…read morepriced ., its also near the beautiful ventura harbor which is another reason I enjoy going always a little side trip to the beach for some scenery or relaxation time , I would recommend this place to friends and family and I often do and the gate time is 6am to 7:50pm

I have had storage units here since Fall of 2013. For the last 2 years, the staff here has been…read morephenomenal! Let me give you the stark contrast. I have seen staff come and go. In the beginning a clerk led folks to believe would-be-clients that she was the owner-- friendly to get your business, but then she was too busy to be considerate once you were a client. When she disappeared, her staff that took over were arrogant and treated clients like their storage was company property and spent much time and talk on the burden of evicting and cleaning up after customers. There was a sense that things were out of control. Then one day this young woman was at the front desk. Her name is Dominque. She greets every one with a pleasant demeanor and patience when having to multi-task. She seems to put herself in the shoes of the clients and has forethought of what they might need and offers them options and on top of that she helps them break down what would be most cost effective for them. Then on top of that her efficiency with the paper work and computer system is seamless and makes me feel at ease and confident about how the whole place operates now. For example her staff came up with solutions how to keep the restrooms clean and vagrant free. She has been there for many upgrades. She makes sure clients are happy and informed. I have moved several times far away and am comforted that my precious items are secured and that if the staff needs to reach me for any reason they call or email me. That is so important when one is far away. Customer service is something I pay much attention to where ever I go. I have told her, she is the best. I am grateful for her lead because it is evident in that all the staff has a positive vibe now. God bless them.

Great place. Secure, dry, nice location. Staff always friendly and helpful! I used the moving truck…read moreseveral times. It's an added value!

Terrible customer service! Rented and told them exactly when…read morewe'd be vacating the day we rented the unit. Vacated exactly when we said and returned their "hall key" now they're refusing to refund our $30 deposit because we didn't give them a 14 day notice! Our belongings weren't in there even two months and were rat infested! Renter beware!!!!! Disgusting and please read the fine print of their contract because they'll do all they can to keep your deposit. Could care less about the $30 but was told the day we vacated that they'd mail a check. Don't rent here!

Although I was 2 months late with my payments due to breast cancer and a nasty divorce, I ALWAYS…read morestayed in touch. When I called and said "I will be there to bring my acct. to date..., they said "we auctioned off your storage."

Sue was very friendly and helpful picking out the right storage unit for my mom. We love their…read moreoffice is open 7 days a week. Recommend 10/10

Sue, the Manager, was very helpful and explained all of the features of the facility!read more

I went in there to ask a few questions about the unit that I rent as far as getting a larger…read morestorage unit. Heidi and Steve were wonderful to work with. Very professional! Steve happily showed me a few of the different units available and I ended up changing to a larger unit. I couldn't be happier with the customer service There!

The management of this place is absolutely terrible and unhelpful when issues arise. Don't trust…read moreanyone here or from the company even a little bit. Initially, everything seemed great. The security was decent, there was plenty of space, and the temperature was controlled to a comfortable level. It was worth the slight premium. It was a bit annoying that access wasn't 24/7 considering how much we paid, but I could overlook that. Then, prices started increasing every few months. I understand that the entire industry does this, but it seemed excessive. Then, they began construction on the second floor. The noise, dust, and inconvenience were bothersome, and there was no compensation. Thankfully, I wasn't forced to move on my own dime like others. One day, I came to start unpacking and noticed a section of our belongings that had water damage. Initially, I thought it was caused by a leaking pipe, but upon closer inspection, water was flowing down from the second floor, rolling along the I beams and dripping onto our stuff for who knows how long and how much. It seems to be the same issue as this review: https://maps.app.goo.gl/ShTjDuewUGoj2wad9?g_st=ic. All attempts to resolve the issue ended with the company stating that since I didn't use their insurance, they couldn't offer any compensation, replacement, or rental refund. This seems unreasonable and goes beyond the terms of the contract that absolves them from liability. Either the roof, second floor, or both were not properly constructed, allowing water to flow along the I beams. You can see rusted water drop marks on multiple I beams. These beams are completely exposed and there's nothing installed to protect the storage units from water or debris from the second floor. Since they were aware of the issue from the review I mentioned earlier and didn't take any action, it appears to be gross negligence. I also highly doubt that they would even consider addressing the real issue and refunding partial rent if we had their insurance. Regardless of whether we have insurance or not, the website guaranteed dryness and a storage satisfaction guarantee. If you decide to stay here, make it a short stay, cover your belongings completely, and request a different unit if you have any beams or pipes above your unit. And pray that nothing else goes wrong.

This place very accessible. The rates are reasonable. The units are clean and secure. Overall I…read morewould recommend this place to everyone.

We rented here for a few months between moves and couldn't have been more pleased. They let us use…read moreour storage a few days early at no extra cost, the unit was clean and super easy to access, the service is personable and the prices affordable. Highly recommended!

As soon as I loaded my unit the next month I got a letter in the mail that my price is going to…read moremore then double. I called and complained they took me back to the first price. A few months later I received another letter in the mail with the same more then double increase in rent. Called again and they said sorry can't do anything about it. Dont rent here they will double your rate after you do all the work to load up your unit.

Our unit got infested with rats and we only store clothes and furniture there. We had to throw them…read moreall away which was about $1000 in damages.

This is what happens when you rent from a privately owned storage facility with no corporation and…read morethe person who owns it gives her title as a manager, who immaturity level defines her age. The lack of professionalism and insolent when she speaks is unacceptable when you run a business and have customers. There is to many reputable and competitive storage facilities that would treat their customers far more respectful and with dignity especially if you have a complaint about a employee or concerns. Do not waste your money or yourself respect on this business. Contact the BBB I had to give a star to write this review but it deserves zero.

Only bring your stuff here if you like ants. My boxes were here for only a week and already…read moreinfested with ants. Now everything is ruined. Do not recommend.

Always clean and kept up, the size of the spots accommodate our trailer and able us to open our…read moreslide. Ken is great to deal with too! We priced out tons of places and their price is definitely within market. Most places in this price aren't as well kept and with the amenities.

Ken, John, Jaime, and the entire crew at coast have been a pleasure to work with over the last…read moredecade. I've read the reviews from people complaining about the price hikes. To them I say, inflation (food, water, power, gas) property tax and maintenance!! This place has top notch gated security with cameras throughout, as well as beautiful grounds and always has freshly paved roads. If you want a nice, clean secure place to store your prize possessions, Coast is the best!! If you want "Cheap", go park your rig in a dirt lot somewhere and good luck!!

Rick and Alex were very professional and efficient. They were very helpful and friendly I will…read moredefinitely use Best California movers again. I recommend them.

I was so disappointed with my experience with this company. I'm writing this review in hopes that…read moreI can save you your time. There are much better facilities in Ventura with cheaper rates. I found one when this company failed me. I am a single mom. I have very limited free time during covid when my kid isn't in school now. I reserved a unit. Packed my truck. Arrived to do paperwork... employee was pleasant... signed the paper that said unit was acceptable without being offered to view the unit in question.. proceeded like a fool cause I just wanted to get things done. Moved 400 lbs of stuff into unit only to discover that DOOR LOCK IS HELD ON WITH THREE PHILLIPS HEAD SCREWS. All hardware for this unit is exposed. You can take your pick with how you would easily like to remove the door. You might as well lock it with a piece of string. It would take me 60 seconds with a screwdriver to see what any of my neighbors have in their unit. Unacceptable when I pay a company to protect my things. I have had many storage units and none of them have ever had exposed hardware. When I brought this up with employee he argued that my point wasn't valid, that no one else has complained about that, and told me there was absolutely nothing he could do for me except refund my money same day (he did offer to help me move my things out which was kind enough but only more frustrating at that point) He didn't offer me a more secure unit .. he didn't make me feel like my complaint was valid. He gave me the number for corporate. This was their problem not his. I called corporate immediately. I got ahold of a woman named Dawnya who listened and sympathized but didn't help. She told me she was on vacation and calls were being routed to her phone. Awkward. I said please get in touch Monday morning with resolution. I heard nothing from her Monday. I emails Monday night .. I heard from her Tuesday afternoon. Offering only a free month at another location. Lame offer. Many locations offer free month. Total BS. Thanks for nothing but wasting my time Johnson storage. You made my single mom life even more stressful and we're basically unapologetic about it. I'll let the photos speak for themselves as to the lock security.