I was mad because no one was in the office but the nice Manager Asia from West Hempstead drove to…read moreHewlett to assist me and resolved the issue.  She was so sweet and kind to hurry from West Hempstead to Hewlett to take care of my needs. Aisha is the bestttt

I was having a problem receiving an email confirmation regarding the closing out of my units…read more After speaking with Shani with the Hewlett location, she was extremely helpful in finding a way to get me the emails I was requesting. Shani took the time to figure out why I was not receiving the emails and found a work around solution.

Vivian and Trini are the best! I could've moved in the next day. They went over all the rules,…read morehepled me with my app and everything went smoothly. I would recommend public storage without any reservations. Sharyn M.

AVOID AT ALL COSTS!…read more In 2024, Public Storage purchased the storage space in Island Park, NY where I had leased two units for several years. Immediately, in January 2025 the cost was increased by $202 per month for my units. Then again, July 1, 2025 - six months later - the price was increased another $300 per month. That's a total of $502 more per month, or 34 percent increase! Outrageous! That is obscene, obviously - but it's still not the worst part. When I called the local property manager to leave several messages, no one returned my call. I tried the 1-800 number listed on the website, but that sends me to an advertisement for medical alert. There is literally no way to speak to a human being. I called and entered the prompt to rent more storage space, thinking I could speak to someone. The man who answered said he could only transfer me and would not share the actual number. After being transferred and waiting for 20 minutes, a woman answered and offered to have a district rep call me back within 24 hours. That has not happened either. AVOID AVOID AVOID PUBLIC STORAGE. If you already have a Public Storage leased unit, check your account online. They do not notify you. Rather, they just keep adding increases to your credit card on the autopay. Thieves.

Thank you Omega Self Storage in Island Park for making it so easy & AFFORDABLE for me to get a…read morestorage unit. Bernie, was extremely friendly & helpful. The call center was also extremely efficient... The units & Buildings were clean & well lit. Thank you !!!

Worst experience with a business ever! I try to only post positive things about places but I'm…read moremaking an exception here. Not only is their customer service a joke they actually charged me for the month after i moved my stuff out and now I'm in a battle with them and my bank to get my money back! The 24 hour access isn't worth being robbed, literally!!

If I could give zero stars, I would. These movers were careless from the start ,they didn't wrap my…read morefurniture correctly and ended up damaging multiple pieces. They broke a $1,500 item and then had the nerve to offer me $300 after pretending to "fix" it. This company is unprofessional, careless, and absolutely not worth the headache. Do yourself a favor and avoid them at all costs.

Pretty easy to work with, and flexible. All furniture was moved correctly and intact. Friendly,…read morestrong, efficient, and willing team. Not the cheapest hourly rate out there, but for what we got, the value was good.

Avoid. Within months of renting this unit my bill went from $180 as advertised to $280. Now one…read moreyear later I received a small postcard like in the mail, something I might have completely ignored, which stated my rate was increasing to $480, a 90% increase in one year.

Jeanie and Karen are very nice and helpful and the facility is very well kept and clean.read more

So I go to help my kid move her stuff into a small 5+ 10 unit, I walk in and there's no AC no…read moreventilation no light in the unit. A huge cockroach crawls past me as I'm walking towards her unit so we turned around and she took her stuff out and we will not be leaving anything there.

The customer service is excellent. The facility is clean and carts are accessible to haul your…read morebelongings back and forth. Very happy with this rental.

Avoid Tufano Movers. I paid a few thousand dollars, including a specific $1,000 packing fee, for a…read morefull-service move and received an unprofessional, incomplete nightmare. - Unfinished Packing: They charged $1,000 for packing but only did the kitchen and mirrors. They left bedrooms, closets, and office completely untouched. I had to pack and transport two full carloads of items myself. - Job Abandonment: The crew vanished without a word or a walkthrough. I was left packing and moving heavy AC units, large boxes and dragging couches to the curb in the middle of the night. - Lazy Delivery: They dumped every single box into a single room on the ground floor despite clear room labels, forcing my wife and me to carry everything upstairs ourselves. They also claimed they couldn't bring my two main closets upstairs. - Property Damage: They used zero wall protection, resulting in gouges and scratches on the walls. They also came at the wrong time (two hours early) and decided to try and break into my house, waking up every other apartment they could reach in our building and eventually having security called on them. Completely ridiculous and unprofessional. As others mentioned, the movers fraudulently convinced me to sign the papers after the fact, casually saying it should have been done before, but he "forgot". Looking back this was a dirty move to confirm everything was done right at the time - which they specifically didn't do as mentioned. My family used this company for 30 years, but their standards have completely tanked. To make matters worse, management (Ann) has completely ghosted my emails for weeks. Do not trust them with your money or your belongings.

To begin.... this was a long distance move. This company FLEW the packers to our location. This…read moreI'm sure, was how the price was determined. No notice of this was explained, or we would have contracted a local mover. The movers, as we unpacked, were at first good , but as we unpacked things were not as carefully packed. Many broken items and actually missing items. We contacted Tufano to notify the missing items and were told they would send out a claims document. But after several attempts to notify them that we hadn't received the claim forms. This started in June of 2025 and to date 2/2026 we still haven't Received claim forms. The missing items were 2 living room chairs, which cannot be missed, among broken items that have been photographed. WE HIGHLY RECOMMEND YOU USE A LOCAL MOVER. THIS EXPERIENCE WITH TUFANO MOVERS WAS A NIGHTMARE!!!!!!