Sometimes the little things make you realize there's hope for humanity. I was up in my storage room…read morea few weeks ago and I heard the elevator open on my floor. My room is not that close to the elevator so I had no idea who came up. Suddenly I hear low and pleasant singing which was moving around on the floor. It only took a couple of minutes til Autumn who works in the building came down my aisle. I think she was a bit embarrassed not having realized that someone was on the floor. I thanked her for the pleasant vibes and pointed out to her that if she's singing it means she's happy working at her job. It also means that the customers reap the benefits A

I had a storage unit here for almost 5 years. When I moved in it was brand new - just built -…read moreclean & convenient. They promise you a month free if you pre-pay for the whole year -yet every renewal that was automatically not the case and had to be adjusted. In fact, the second or third time I renewed my unit, I was told I was in delinquency and that my entire unit was in danger of going to auction. I was 5 days into my "free month" and, after an argument, the manager fixed the issue and credited me my free month. They also promise to hold your current rate for pre-paying for an entire year as well. That never happened either. Upon moving into Storage Post, I was promised a free truck to use as well. The original manager said they were so new that there was no truck yet but as soon as they got it I could use it one time for anything else I wanted to add to my storage space. That day never came. Eventually, a broken truck was parked outside the location - the (then) manager said they used it just as a billboard to lure people in...with "truck" lies apparently. One night I showed up and there were no carts to be found. I visited early the next Saturday when the office was open to complain. They said there was one cart left and if I wanted to use it I would have to only use storage when the office was open - which was only early during weekdays and a few hours on weekends. Why bother letting anyone use the facility after office hours if there is no access to carts? That same Saturday - they let me borrow that one cart they had - I came back 10 minutes later to return it and the office was locked. The three idiots behind the counter went to lunch together - leaving a note. There were people waiting outside of the locked office to get into the building. The facility got dirtier and grimier as well. Eventually I didn't really want to touch anything. Creepy crawleys could also be seen in the hallways now too... Lawrence is an OK area - not bad, but not great. It is mostly houses near there - so I figured people who were going to store stuff would be homeowners - that is kind of why I picked that location. That is, sadly, not the case. A lot of people who store here either take the bus in to store their stuff or drive into the bay with what literally looks like garbage (not even packed up in boxes or bags many times) and then just throw it in a pile into their unit. Once I saw a lady lay down on the ground on her stomach, gingerly open up her unit less than a foot to try to get something. Garbage proceeded to fall out - literally garbage - dust-bunnies, wrappers, empty containers, balled up paper, etc. - as she grabbed around for whatever she was trying to find. Another time a man pulled his car into the bay and proceeded to put about 30 broken down old shoes on a cart, brought them to his unit and simply "winged" them in. When the recession hit it got even worse as people lost their homes and apartments, I guess. That is when it really went downhill and got really dirty and grimy and more people were storing here. I also started to feel unsafe storing here as well. Once I had an altercation with a man who was blocking the car-bay with his truck. When I asked him to please move - he threatened to punch me AND my mother in the face. The office was open and eventually the manager came out and pulled the guy away - and apologized. A bit scary - but hey - I am from New York... : - ) Another time when the office was closed - a lady high on something once got into the elevator with me and asked me to take her to the second floor. I told her I could not - I only had access to my floor. She got off on my floor, when the doors opened. I simply took the elevator back down to the bay - I didn't want to be on the same floor with her stumbling around. Another person arrived and was going to my floor - so I went back up with him and this time the elevator opened on the second floor first and there was the crack-head crying and slurring and screaming that she couldn't get at her stuff (have no idea how she even got on that floor, either). The guy told her that we were going up and she would have to wait for the next elevator. Thank goodness he was there and thank goodness the crack-head was on another floor. I got out of there as quick as I could. With all that happened and upon not receiving my free month again - nor the additional free month that the previous manager had promised me for all my past troubles (apparently since he was no longer there - the hand written note on my rental agreement with his signature now meant nothing) - I moved out. PS - they require like 45 days notice to move out. Can you believe it? My new space is so clean and cheaper too! I made sure to steer clear of ALL Storage Post facilities. I advise you to do the same. I have many more Storage Post stories but this review is already way too loo long. : - )

I have a storage unit here that I hope to be getting rid of soon but I do enjoy this storage…read morefacility and would recommend getting a unit here. The staff that I dealt with are great, they let me pay a year ahead of time because they told me they would raise the web rate I got on my small storage unit and I had the extra on my credit card to be able to pay in advance for the year instead of having my rate raised. They said if I emptied the unit out in less then a year I would money back for the months I didn't use. I rented online and that same night a few hours later I had a storage code and a lock with keys waiting for me when I went to put stuff in the unit. It's very easy to get in, a little confusing to find my unit but that's just because I'm daft at these things until I go to a place over and over and over again. If you need storage I'm impressed with extra space.

Service Quality was AMAZING! TK the manager was an awesome help. She supported me with any issue I…read moremay have had. I would definitely recommend to others.

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

I've never had a problem at this facility nor any issues with staff. I find it hard to believe when…read moreI read reviews of others on here about mice, etc. when it should be affecting all units in the facility. I've never smelled any off putting odors, never seen one mouse dropping, and quite frankly it would be to cold in the climate controlled facility for any rodents or bugs to thrive even for a day. So the previous reviews have to be cancerous haters trying to destroy a business. The price is reasonable, they charge my credit card on file monthly and Erica is a delight to work with, and extremely accommodating. If anyone has had issues here it's most likely of their own making and ignorance.

Safeguard Self Storage is hands down the worst storage company I've ever dealt with. Their customer…read moreservice is nonexistent--they never answer the phone, and when they do, they act like they're doing you a favor. They overcharge constantly, and when you try to dispute it, they claim your information is "wrong" even when you know for a fact it's correct. It feels like they purposely waste your time so you'll give up and just pay the extra charges. Every interaction I've had with the management has been unprofessional and dismissive. The manager in particular made me feel completely disrespected and treated me differently in a way that came off discriminatory. Instead of helping, they go out of their way to make the process more frustrating. Save yourself the headache and take your business anywhere else. Safeguard Self Storage is only interested in taking your money and giving you nothing but stress in return.

Amazing resource for shredding important documents. Reasonably priced, easy and efficient. Highly…read morerecommend

Went back to SQ today in an attempt to downsize to a smaller unit. The same lady was there and she…read morebrought up our previous encounter. Even though she wanted to discuss it further, I didn't carry on the conversation after the initial sentences because I felt it was not going to improve things. However, I was incorrect. When my wife asked for a smaller unit, we were told that there were none available on the first floor. When my wife asked if I wanted an upstairs unit, I said I didn't. The lady there went in to high gear to make sure we were going to be satisfied and not move to another storage company. She tried hard to find a solution. Even to the point of calling a customer who had reserved a unit on the first floor to see if they would take one on the second floor. It all worked out thanks to her. The other customer said they would take the upstairs unit and I could have the one downstairs. Kudos.

Sam was very helpful. He even showed us where the storage unit was…read more Spacious and clean overall. Clean toilets too and free water refill. Decent price

I came to pick up my mom's key after a fire inspection. I explained to Sam Rodriguez, the assistant…read morestore manager that my mom was on a fixed income being 79 years old and she would probably not be able to afford the unit much longer. So he did not hesitate to work out a discount so she can maintain her unit. You know in times the way they are it was a blessing to see how this business is ready to work with it's customers to maintain the relationship between business and customer! Thank you Sam and Extra Space Storage!

Excellent service, and follow up. Mike was cheerful and great to work with, and handled…read moretransporting the boxes for shredding with ease and a smile.

I work at a dental office and we did a purge of charts dating back to the 90's. We had about 14…read moreboxes of charts that needed to be shredded. I called national archives and spoke to Brad who gave me an estimate over the phone. I was shocked at how reasonable their prices were. I scheduled a pick up a few days later and they came and took our 14 boxes from the basement without a problem and were so kind and courteous. 3 days later I got the certificate that all our documents had been shredded. My boss and I are so happy with how swiftly this process was and how affordable it was. We will definitely be using them in the future! Thank you!