Terrible customer service. Had the ups pickup instruction page up with the pick up date and…read moreeverything, but ignored it and told me to call customer service?

service is horrible. they do everything in their power to be the most unhelpful people on the…read moreplanet. everything they told me i didnt already know. they lost my package. how you file a claim is stupid. everyone is inept and they refuse to do their jobs. why am i talking to a robot on the phone, repeating myself for hours. you lost my package and im the one having to find it for you. i dont work for ups. if i could go into the place and find the package myself i would. tracking says its at the ups store down the street. but service says all they can do is track it. and if the label is made wrong they send it back. HOW DID IT GET DOWN THE STREET FROM MY HOUSE IF THE LABEL WAS MADE WRONG? LITERALLY 3 BLOCKS FROM MY HOUSE A STRAIGHT SHOT. AND THEY "SEND IT BACK" APPARENTLY but it still says its at that location. fuck ups. fuck everyone that works there. you dont care about your customers. and neither does the "UPS representative" that you have to call. they all suck. fuck them all and learn how to do your job. why am i doing it for you. "this review is looking pretty epic!" at the bottom of this. SCREW UPS THEY DONT CARE im over here crying on the phone with them for hours talking in circles about this bs. they. dont. care.

These guys are good in my book. They handled my move from start to finish with ease.they works hard…read morea professional. Got me down to go in 4 days

Well, Blake from this company reported my update and the screenshots that I posted of him harassing…read moreme with messages and they were removed by yelp, so I will post my update again. On 11/07/16 my furniture finally arrived in Florida after leaving PA on 10/24. The driver, Mosely, and his assistant were professional, polite, and very pleasant. Only 1 small item was damaged. I emailed Sam to file a claim for that item, but never heard back. It isn't worth the time to stress over this company an further. From what should have been a 3-7 business day delivery took almost 11 business days, (my delivery was at 6:45pm) but that isn't as bad as other reviews I have read. I closed my case with the BBB after my delivery and only because there was no significant damage. I still would not recommend this company.

Meanest ladies I have ever met at a sale. Sarcastic when I asked about the items; When my husband…read moreasked about the price of something she accused my husband of going places in the house that were off limits. Terrible experience considering the high prices.

Rude to previous customer, then my wife and finally me. Avoid hiring or buying. There are too many…read moreothers to choose from.

TL;DR: For the really important stuff, trust these guys…read more Longer version: Was in Ithaca for a family memorial service; thus the ceramics and pottery we were shipping back to California had a great deal of value to us. How do you ship several pounds of bowls, ceramic art and sculptures? Could have used the Post Office, UPS Store, etc...and probably end up with a box of fragments when it arrived. Found Uncle Marty's on Yelp, and was encouraged by the reviews, so we drove the rental with a trunk full of ceramics there. Staff was very understanding, kind, and friendly. At the same time, while they were gentle on the items and very mindful of how to pack them, they were also very conscious of the cost implications, and worked through several different options to find the right number of boxes (and the right sizes) to ship off the items to two different locations (daughter in Chicago, us back in California). While it didn't end up being inexpensive (not Uncle Marty's fault...FedEx ain't never been the cheapest), I am pleased that every single item arrived perfectly packed, safe, and undamaged. I'm not sure if I'll ever find myself again needing to ship things from upstate New York, but if I do I know where I'll go.

I stopped here recently because I used to ship via DHL from my office, but campus is closed and I'm…read morenow not able to schedule a pick-up from the same location. I have a DHL account I've used for charging the cost of shipments; however, the person I spoke with at the front desk of Uncle Marty's while trying to ship out my parcel said that they have a specific retail export account number that all shipments get assigned to when being scheduled for pick-up... so they can't use alternative DHL accounts for charging shipments. When I offered to pay for the shipment with my procurement card, that seemed to be fine... until I inquired further about whether or not duties/fees could be charged to that same procurement card upon their arrival at the destination processing facility (I was shipping to Tanzania, and this is an easy process when shipping via your own DHL account). I've typically ensured our office - as the sender - makes payment on duties/fees for a parcel, at least within the last couple years (it expedites the delivery, and many international institutions in the developing world don't have the easily accessible means to pay for duties/fees on an item that's being provided to them as a donation). Since I wasn't able to ensure that duties/fees would be paid by me/my procurement card as the sender - and I couldn't use my own DHL account - I ended up leaving, parcel in-hand, without being able to get it processed and sent out via Uncle Marty's. I was also able to leave with a single plastic waybill packet, as well as a paper waybill... after specifically requesting both items (more than once). While DHL has certainly preferred folks go through their electronic scheduling system in recent years, that has proven to sometimes be problematic when shipping to certain parts of the world (given the need for indicating villages / areas that aren't especially known)... so I like to have a couple paper waybills handy, and I *HAVE* been able to ship out with paper waybills (i.e. without DHL rejecting the parcel because of a paper waybill) without issue. In the beginning of working from home back in March, I had gone to the Pack & Ship store that used to be on the corner of the Commons to ship out an identical parcel. There? No issues whatsoever (and yes, I used a paper waybill for that parcel). But that store is closed now, so I opted to try Uncle Marty's. Unfortunately, the process isn't as easy here as it was at the store on the Commons (which was so much easier because I was just able to use my DHL account number for any / all charges). TL;DR The explanation above probably includes more complicating factors than most shipments being sent out via Uncle Marty's, but it was my experience. The guy I spoke with at the desk was certainly friendly and answered my questions helpfully (hence the rating), but it's important to know the complicating factors of trying to use your own DHL account, etc.

Highly professional and quality service. They took care of all the things to be moved with care …read more They work together as a good team and move things swiftly and carefully. Hire these guys. They are the best.

They scammed me by adding extra hours with multiple shenanigans. They took long lunch break, they…read morestalled near beginning sending me on wild goose chase. They took 8 plus hours to move a one bdrm apartment 4.4 miles away

I gave this review on Google already but: Awful experience if you're a student. When my mom and I…read morerented the unit, they quoted us $39.99/month. No mention of a price increase. I stored most of my belongings there when I moved out of my dorm. Literally the day I got home, we had a letter from them saying they were increasing the price to $80/month. They seriously doubled the price, and I was too far from Rochester to come back and find a different unit. I suspect they do this because they know students are leaving for the summer and will be stuck paying whatever price the company wants. If you are a student, please find another place to store your stuff. Also, when I came back for the fall, they literally had one big cart and one small cart available. Big cart was being used by someone else, so we asked the office for another one. The lady at the desk tells us they have more on the other end of the building if we want. There wasn't any damage to my belongings or anything, but the price increase and the customer service here is abhorrent.

60% increase in rates with only 30 days notice? Not ok. I've been with them for 3 months and just…read moregot the notice. Do they have me enough time to move my stuff in and get situated then raised it literally 60%.

Moving the way it should be! It was an excellent experience - they were prompt, professional,…read morefriendly, hardworking, and took outstanding care of my belongings. I can wholeheartedly recommend them to anyone needing help moving.

I had an excellent experience with Move Now Pay Later. From the first phone call to the completion…read moreof my move, the team was professional, responsive, and easy to work with. The pricing was fair and transparent, and there were no unexpected surprises. The movers handled my belongings with care, and worked efficiently to get everything moved safely. I highly recommend Move Now Pay Later to anyone looking for a reliable, professional, and reasonably priced moving company. Their communication and customer service truly set them apart.

The team helped me move a storage unit into a garage and basement. They did the job professionally,…read morequickly and effectively. I would use this service again and would recommend to others.

I called Tyler to pack 8 dining room chairs onto a pallet. I was out of state and needed to get…read morethem packed to ship via freight. When I spoke to him before hand, he seemed like he knew what he was doing. The result, however, was a tall, ungainly, unwieldy looking configuration with everything shrink wrapped but chair legs sticking out the sides of the pallet under the shrink wrap. When I asked some questions about strapping of the chairs within the shrink wrap and how they were packed to get an idea if they would be safe to ship as he had packed them, Tyler did not offer any details about how they were configured or address any of my concerns. Instead he demanded immediate payment and threatened to just cut them out of the packaging and leave. I was astounded at his unprofessionalism and how angry he got from the simple act of asking how the chairs were strapped down to the pallet. I would not recommend anyone who has fragile or valuable belongings to ship use Handle with Care Moving Sevices.UsefulFunnyCool

I had a storage unit in Rochester, NY for nearly 20 years, starting back when the facility was…read morelocally owned and housed in a repurposed 1900s horse stable near the Public Market. It wasn't fancy, but it was sustainable and full of character. Most importantly, it was run by people who cared--like Jerome, a longtime manager who knew customers by name and asked about their families. That sense of connection is gone now. After two corporate ownership changes, the building is run by Store Space. The rates went from being stable for years to sudden biannual increases. The new lease allows unlimited rate hikes every six months without specifying how much--and if you don't sign, your belongings can be removed. There's no loyalty, no relationship, and no accountability. Since January 2025, the price had increased every three months, by $40, $20, and by July $100. I don't want to pay the cost of a mortgage to store household items. There have been price, address, and phone number discrepancies in the lease I signed a new lease in 2023, when I upgraded to a larger unit. I hadn't received an increase in payment notice since May 2023, which stated an $11 increase. As of May 31 2025 a new notice of $100 increase effective July 1, 2025. The local staff, especially Lisa, is kind and helpful, but corporate refuses to communicate meaningfully. They've ignored discrepancies in billing and don't follow their own lease terms. Store Space isn't BBB accredited in upstate NY, and while they have an "A" rating, 83 complaints have been filed, with only 17 resolved. That tells you a lot. I believe in storage solutions that reuse space, not destroy green ones. I also believe customers deserve respect and fair treatment. This company has fallen short on both. Use your voice and choose wisely.

From the owner: At Store Space, we understand that a clutter-free environment is essential for productivity and…read morepeace of mind. Whether you're looking to store seasonal items, extra furniture, or important documents, our storage solutions in Rochester, NY, offer the perfect place to keep your belongings safe and organized. Free up space at home or in the office, so you can focus on what truly matters. Located at 14 Railroad Street, our facility is just moments away from the scenic Genesee Riverway Trail, making it easy to access for both residents and visitors alike. Our convenient location ensures you can quickly drop off and pick up your belongings without hassle.

Let's Get Moving, is not just another moving company! What makes it the best company in Kingston,…read moreis its employees! I moved 10 days ago and I have unpacked everything. Nothing was broken, no walls were scratch, they dissembled the furniture and put it back together without damaging it, but above and beyond the material things was the respect, kindness, well behaved, helpful, punctual and care shown by the four movers that were involved: Abhishek, Amrit, Pardeep, and Vishal. Thank you for treating myself, my old an new place and my belongings so politely. The move that lasted 11 hours, ran absolutely smoothly. I was really impressed with the professionalism of the movers! They also moved my piano without any damage. I fully recommend this company. I have had many moves in my life, but never one so care free and excellent!

From the owner: Let's Get Moving is a full-service moving company in Kingston! Our experienced + skilled…read moreprofessional Kingston movers will handle all aspects of your move from office to a new home. Our customized moving plans offer packing and storage solutions. At Let's Get Moving, we understand that every move is unique, and that's why we offer customized moving plans to cater to your specific needs. Our comprehensive moving services in Kingston go beyond just transporting your belongings - we provide packing and storage solutions to ensure that every item is handled with the utmost care and precision.