I was very pleased with my experience in renting a storage unit with Linda. She made it seamless…read moreand it was a pleasure dealing with her. The unit is clean and easy to access. Whoever it is who is dissing them should be ashamed!

Do not rent here, very bad service. Employees without training or they do not know what to do, when…read moreI signed the services they told something differently that when I left. When I left I signed all documents but they lost these. Manager do not know what to do, always excused with the phrase that "he will contact the district manager". Several phone calls without answer, then manager was suppose to call me back and never called

The staff is very nice, the grounds are very clean, and you can tell the owner cares about the…read moretenants which is why this review is out of the ordinary for me, but it must be expressed. The insurance they use will eventually go up a few dollars a month, then higher and higher. Quite a bit of manipulation there considering the prices reflect a guarantee that the rates will not increase.

The prices change (increase) without any type of notice or valid reason…read more Have had a problem with a horrible sewage smell right outside my unit. Told a district manager about it, and he suggested I inform them when it is back. He was more than comfortable asking a lot of questions about the contents of my unit. I received a lecture about how canned-food has labels that rats can smell, thus they can't be stored in the unit. Every manager (or employee) to whom I complained, that stood over the drain outside my unit could smell the sewage. I sent a letter outlining the laws involved and asked for remediation. That was 2 weeks ago. Absolutely NOTHING has been done. Was at the unit again yesterday, and gagged, and told the manager inside. I doubt I will be staying long but will be forwarding the information to appropriate oversight agencies. Other noteworthy item: there's a revolving door for employees. Don't know why but that signals other issues from the top down.

Sienna, is a very professional storage person. She's super helpful with all aspects of storing…read moreone's RV at this facility.

Bought an RV from them. Have to say they were the nicest and most professional business I have…read moredealt with in a long time! Go there! I promise you won't be sorry!

Very friendly and helpful staff. Made sure I understood the contract and the storage space fit my…read moreneeds.

I guess you get what you pay for. It is a good price just ran really hokey…read more Tried to cancel the day before rent was due and they ran my card a day early so I had to pay anyway. Make sure you give them 10 day notice cause they don't give a crap.

I had reserved a U-Haul truck at this location a few weeks in advance. In the past, we've had at…read moreleast one instance of making a reservation and not having a truck (not with this location, to be clear). So, I wasn't quite sure what to expect. We arrived just after they opened at 7 a.m. When you enter the plaza, the main feature is a large self-storage facility. There are a lot of U-Haul trucks parked out front. The actual business office where you handle the rentals is in the building to the right of the storage warehouse. It isn't that well-marked. They had 2 lines for rentals, so the wait was relatively short. I was able to get done with the checks and explanations within about 15 minutes of arriving. The truck was as-advertised and in relatively good shape. It drove well. There was some broken glass remnants we noted on the floor, but that wasn't super surprising. It worked out well during the 6 hours we had it and handled the move adequately. There was a gas station not to far to the east on Baseline where I filled up afterwards. I think there are other stations close by, but it would be good to scope that out in advance. The return process was fairly convenient. I first went back into the rental office and got in line. Then some guy from outside came in and asked if anyone was just returning. Apparently, you should wait with the truck, but no one had mentioned that and there were no signs to that effect. The return guy was efficient. He inspected the truck for any damage (there wasn't any) and used his tire-beating stick to check whether they were going flat (I guess; it was interesting). The only mildly unpleasant surprise was about the blankets (for protecting the furniture / goods). He said that there was a $10 re-folding charge if I didn't want to re-fold them myself. No one had mentioned that (though later my daughter said she had read it on a sign on the truck's dashboard; since I'd been driving, I had not seen that). At that point, given that it was literally over 115 degrees F outside and the only place I could re-fold them would have been inside the truck, I made the decision that it might be the best $10 I'd spend that week. This isn't a big deal, but it would be nice to be aware of it in advance. My total bill for a 20-foot truck for 6 hours was just under $100. I felt that was pretty reasonable. If I lived in the area and needed a rental truck for a day, I'd definitely return here.

Micheal tree says you can't take payment over the phone. But I have paid over the phone before and…read moreit even says online you can pay over the phone. It's too hot to have to come down to the store and talk to a rude guy. The GM doesn't respond to phone calls and his number is posted by the front door. I have seen roaches in the walk ways of the storage building. I used to like U-Haul back in the day but now they are proving me wrong every time I visit my unit.

Great company, easy to work with. They are a great value and will work with your schedule.read more

NO-NO-NO; right off the bat this company is a no-go. Tried calling BOTH of their Mesa, AZ phone #s…read moreand met with immediate hangups from their line. Called numerous times; all hangups either intentional or they don't care to have calls to get customers. Sent an Email so the high school kids running this kiddieland may or may not respond. Called a Ventura,CA location's phone #; same result, all hangups. Called the UNITS Franchising Group in NC; one hangup then a voicemail; left a nasty message. A no-go non-starter; don't even have a working phone #. Big warning signs.

Clean and n issues at all. Did not run into to any issues. Good price for the size and location…read more Anytime I had questions the staff were responsive and friendly.

I moved in about 2019, the price for this unit has doubled significantly. However, I was told that…read morethe unit would have a standard protection plus if I wanted additional renters insurance I could have this as well. Welp moving day has come and I go to move out and what do I see rat poop and pee all over. Please get renters insurance bc they will not cover it. They admit it is their fault even after being told it is standard protection up to a certain dollar amount plus if I want to pay more money for additional renters insurance. Not enough pest control tenants bringing their infestations with them resulting in my property loss. It's a sad day in hell.

Would give it a 0 starts if possible. They raise the rent without notice. Paying almost $200 for a…read morechilled unit that was hotter than the outside units. When we complained the manager RICHARD could give two shits about it. Worst experience there. And there's bums roaming through the areas all the time!

From the owner: Storage Sense in Phoenix AZ offer self storage units near you to keep you organized. Whether during…read morea move or the latest organization project, our Phoenix self storage is the key. We have interior storage units and drive up self storage. Let us know what suits your self storage needs, and our storage experts will be happy to show you the solutions. Rent online today or stop by our office on North 43rd Avenue.

I am a superintendent for a general contractor and we have used southwest Mobile storage for the…read morepast few years, lately I've been dealing with Haley Fitzgerald on the last past project and she has definitely been on top of it and easy to communicate with. We will continue to use Southwest mobile storage if their prices can stay competitive.

I have used SMS for my storage needs on multiple projects with the company I work for and they have…read moredone an amazing job each time. They were able to provide containers for us within a day or 2. They are my go to container company in the Phoenix area and Alicia Rock is the best account manager. Very responsive by phone and email. Next time you need some extra storage give Alicia a call.