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StoragePRO - Franklin Street

3.9 (11 reviews)
Closed • 9:30 am - 6:00 pm
Updated 3 months ago

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1 day

Response rate

100%

Services - StoragePRO - Franklin Street

Self storage

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Alan D.

Storage Pro is one of the best--super helpful! ADRIAN's the best, making my first storage unit experience smooth and easy!

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3 months ago

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Storage P.

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4 months ago

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Storage P.

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2 months ago

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Storage P.

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1 year ago

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Storage P.

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7 months ago

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Storage P.

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1 year ago

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Storage P.

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1 year ago

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Storage P.

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9 years ago

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7 years ago

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6 years ago

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David S.

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8 years ago

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Up & Up Moving and Storage - Friendly, uniformed, experienced movers. You're looking at 10-20 years of experience in the moving industry per person!

Up & Up Moving and Storage

(147 reviews)

Jack London Square

We've used Up & Up three times over the past couple of years and they've earned our loyalty every…read moretime. The movers are consistently punctual, hardworking, and strategic, not to mention they are experts at Tetris. Our most recent move got complicated fast, with multiple pickup locations, last-minute changes, custom logistics, and Brandon was extremely helpful. He met every curveball with a genuine can-do attitude. He was honest about what was and wasn't possible while still making a lot of good things happen, and worked with us to land a fair, affordable price. He made a stressful move feel totally manageable. Even though our most recent move took us out of the area, but we will recommend Up and Up at all our Bay Area friends!

Short version: I'm raising my review to 3 stars which is an average of the 1-star initial…read moreexperience with the 5-star effort that owner Matteo made to apologize, take responsiblity, and pay for damages. Long version: On the same day I e-mailed Up and Up's owner Matteo and posted this review--in fact, within an hour--he called and sent me a message. "I will make this right," he said. His actions over 2 weeks since then demonstrated his strong appetite to do as he promised. We discussed how this situation happened, and he took full responsibility for all of the elements of this that were preventable. In fact he took *personal* responsibility rather than throwing his crew under the bus, which was commendable. We talked about how he might more effectively communicate the fact that moving industry contracts fully protect moving companies from liability regardless of the cause--accidents or moving company negligence. My lesson: I should include full coverage insurance in my future moving budget. Matteo arranged for my damaged cabinet to be repaired, paid part of the costs of my unpacking crew (who had to play Jenga in order to carefully untangle the unsecured load), and promised to (re)train his crew. Despite the shifting load, we had very little breakage, and no breakage in the boxes they packed. For a cross-country move in a UPack truck (which is not known for gentle treatment of loads) this is a very good outcome. Matteo rightfully pointed out that I asked for help packing the kitchen the night before the move, which meant the crew moved quickly in the kitchen--hence the unlabeled boxes. I wish none of this had happened, but I'm very grateful for Matteo's integrity in committing to make it right.

StoragePRO - Franklin Street - selfstorage - Updated May 2026

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