I just spoke with Wyatt, who informed me that I no longer have access to my $80,000 fifth wheel outside of your standard business hours. When I originally parked my unit there four years ago, the company managing the facility at the time allowed customers to call and have their gate code authorized for late access if needed.
Apparently this is now the third company to take over management of these units, and at no point were tenants properly notified of these changes. My rent has increased, policies have changed, management companies have changed, and I was never formally notified of any of it.
I currently work out of state from 5am-5pm Monday through Friday, making after-hours access essential. Wyatt informed me that your company "does not allow that," despite the fact that this was part of the arrangement when I signed my original agreement. He also refused to provide any corporate contact information and instead suggested that if I was "kind enough" to leave my information, someone might eventually contact me back.
To be clear, I am paying to store an $80,000 trailer that I effectively no longer have reasonable access to. That is unacceptable. At this point, this situation is beginning to sound less like customer service and more like grounds for legal action.
I expect to be contacted by management or corporate promptly regarding:
Access to my unit outside standard business hours
Written notice of policy changes
Notification regarding management/company changes
Clarification on why existing tenant agreements are no longer being honored
I would strongly prefer to resolve this professionally, but I will absolutely explore legal remedies if necessary.
Wyatt's customer service skills are lacking at best. I am angry and up set but trust me when I say. That trailer is only used for company use. To house armed professionals in their pursuit to help investigate, locate and rescue human trafficked women. So now we have to delay life saving services. that's grounds for legal action. read more
