After only 5 months as a customer Pepper Street Self Storage raised my rent by over $100/month. I thought it was a mistake. One employee told me they would "see what they can do" and then I received a call from someone else who told me this is due to "unprecedented demand".
I moved to this unit because I have family nearby that has had a unit there for years and it's close to their home. Only my account received this increase but neither of us will remain as customers. Rate increases happen and are understandable, but one would hope within reason.
Moving storage units is a lot of work, and a lot of time, so I want to share this experience with anyone evaluating this place or any other Prime Storage location. Consider an alternative if you don't like surprises.
UPDATE - I posted the same review on Google and they responded to call them. Below is what happened next.
Following the response to call back so they could "rectify the situation" I called and listened to hold music and got a call center employee who said someone from the facility would call back. A person from the facility called back and had no idea what I was talking about and said someone "higher up" would call me back.
That "higher up" person called me back to say he spoke with his boss and they would reduce the increase by 50% (lucky me), still resulting in an approximately $50-55/month increase after 5 months.
There was no way to do anything about a rate increase initially but miraculously an online review elicits the ability to do something, which is still an outrageous rate increase after only 5 months. Sad that it should take informing other consumers online to get a company to even consider an action in the right direction.
I will end my relationship with this company as soon as possible.
7 years at my previous storage facility and the entire time went without incident. I wish I had stayed there.
If business practices like this from Prime Storage / Pepper Street Storage Self Storage are not what you're looking for, again, consider an alternative. read more