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    South Street Self Storage

    2.5 (2 reviews)
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    8 years ago

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    8 years ago

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    Smooth Move & Delivery - Packing2

    Smooth Move & Delivery

    (44 reviews)

    I spent quite a bit of time researching moving companies and reading reviews and ultimately chose…read moreSmooth Move strictly based on their reviews and their fair quote. We could not have been happier with this experience!! From the detailed quote provided by Steve, who was quick to respond to questions, to the actual day of the move, everything went...well, smooth is the best word! The quote was completely accurate, nothing above what we expected was charged, even though we ended up having more to move than expected, which took a bit longer, but they stood by their quoted hourly rate. As for the move itself, I cannot say enough about the efficiency, professionalism and respectfulness of Jonathan, Edwin and Brandon. They made a great team, and they made a stressful and difficult process much easier for us. I highly recommend Smooth Move!! Service: Local move

    If you're thinking of trusting Smooth Move with your belongings, don't. What they call a "storage…read morefacility" is nothing more than a filthy, gutted office floor masquerading as legitimate space. No storage cubes, no organization--just a disgraceful setup that looks like it was abandoned years ago. Almost $1,200 , and from the very first pickup (less than a two‑minute drive, with items already packed), the nightmare began. The contents were tied to an eviction, and the rightful owner desperately needed access to essentials--credit card, cash, and medicine. Smooth Move held those items hostage for over a week, forcing needless suffering just to retrieve basic necessities. And as if the humiliation of their "facility" wasn't enough, they capped it off by overbilling my credit card just under $200. That's not just incompetence--it's exploitation. Smooth Move isn't a storage company. It's a scam dressed up as service, a disgusting office space pretending to be legitimate. Save yourself the agony: avoid them at all costs.

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (255 reviews)

    I hired All My Sons to do a one-mile move of a really tall and heavy washer/dryer combo tower from…read morea first-floor condo to the basement of a house. I called the day before we needed to move it, and got lucky that they had a cancelation and could squeeze us in with 1 days notice. The unit was heavy and awkward and had to go down some steep stairs into a basement. The movers handled the job professionally and got the machine into the basement with no damage to the machine, the house, or themselves. That was quite an accomplishment!!! If I had one concern about All My Sons it's their failure to clearly communicate pricing and liability limitations. I was told that their minimum charge is 2 hours. It's actually 2 hours plus travel time. And, I wasn't told that their liability limitation is 60 cents per pound. That would have come out to $240 for a $1500 appliance -- definitely not enough to replace the appliance if something had happened. I might not have hired All My Sons if I'd seen this. We got lucky.

    After a pleasant initial intake call, I decided not to use thaea movers. It was a price change…read moreafter I left a credit card deposit. All seemed fine when Chris said he understood. Today I get an email confirming my move and the $100 deposit. I was very clear about not moving forward so don't understand why this occurred. When I called back Santos said he would refund the deposit and cancel the booking. But I wouldnt truat this company now.

    Expert Movers & Storage

    Expert Movers & Storage

    (5 reviews)

    Hired for move from Stamford to Norwalk. Movers worked hard and completed the job within the day…read more A couple of items broken (not reimbursed) during transit. Also a hole in wall, which they repaired soon after. Most concerning was what happened the morning of the move. Before the movers arrived, I received a revised signed contract that was NOT signed by me. The contract was for an additional mover and significantly increased cost. Bait and switch at its finest.

    It has taken me a whole year to write this review as the pain and suffering caused by Expert Movers…read moreand Storage is still not something I have emotionally gotten over. I was also waiting for insurance to settle for all the broken pieces of furniture, which just happened. Part 1: The Piano It seems silly to feel so emotionally attached to a piano, but I am a classical pianist and I had spent years finding the piano of my literal dreams. It was (yes, "was") a limited 100th year, special edition Steinway upright piano. It was in perfect condition and had been moved only once in it's life. It's value was, essentially, priceless. We interviewed a lot of moving companies and explained we had a piano that needed moving down one flight of stairs. Most companies said they couldn't do it or we didn't feel comfortable enough hiring them. We were assured, time and time again, that Expert Movers and Storage knew what they were doing and that they "did this all the time". They did not. The piano was slid on it's side, on cardboard, down the stairs. The movers, despite being told not to do this, also grabbed the legs of the piano and viciously ripped it off the piano. In doing so, the people behind the piano almost fell backwards and killed themselves but my husband noticed last second what was going on and jumped in to grab the piano. I was mortified. Part 2: Integrity + Fraud We had signed a $50,000 insurance coverage document to cover a fraction of the repair of the piano (usually around $80,000 to repair, if totaled) in the very off-chance the piano was scratched or dinged. (I genuinely didn't even consider the option of them totaling the piano) During the move, quite a few of our very expensive furniture items were broken, scratched, or dinged. Basically, the items survived the move if we packed the box, otherwise anything packed or wrapped by them got damaged. During the unload, the piano leg was nowhere to be found. The owner, Leo, told us we were lying about missing the leg and/or that the leg was "hiding" in a box. (It wasn't) There was also one of our child's wooden toy storage boxes unloaded that had fast food bags shoved in it and was, disgustingly, filled with thousands of maggots. The box had to be thrown away. He had every single one of the movers that did the load-on talk to us and they told us they were sure the piano leg was on the truck when it left our house. We agreed! Yet, somehow, during the travel from CT to TN, the leg was lost. The owner offered to have "one of his guys" make a new leg for our piano. While this was nice, it just isn't an option for a piano of this caliber. It has to be sent off to Steinway in NYC for a full repair. Leo also told us he would fix the piano out of pocket without getting insurance involved... until we told him what the quote was from Steinway to repair it. We then, obviously, had to file an insurance claim (against Leo's wishes). Between dented and shattered tables, broken tvs, dented dressers, countless other broken things, and a now-totaled piano, the value of the insurance claim was well over the 50k in coverage, but we were going to take it like champs, not complain once, and eat the difference. Leo then sent us a "digitally signed" copy of our coverage. It was "signed" by my husband for $25,000 in insurance coverage. Unfortunately it was a forged document (I booked the move in my name, not my husbands) and not even signed the way my husband signs his name. We were confused. A look at the pdf creation date stated it was for the day we requested it. My husband had not "signed" a digital document that day with the back-date of our move. We decided not to pursue legal action, but did report them and the fraudulent document to their insurance company. The insurance company came to the same conclusion as us and gave us the $50,000 in coverage. Part 3: Conclusion We got a check from the insurance company. I wish I could say "all is well" but it is not. I am emotionally destroyed. Our various near-mint vintage items are now damaged, the piano is still totaled and will likely never be repaired, our TV no longer works right, and we have been trying to replace what we could replace with the money from insurance... but most of our stuff is irreplaceable. Overall, going with Expert Movers and Storage was the single biggest mistake and regret of my life. I will cry over my Steinway piano for a very long time. It would have been passed down to my children but instead will likely be hauled away for firewood as we cannot pay the difference to get it repaired.

    South Street Self Storage - selfstorage - Updated May 2026

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