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Southbury Self Storage

4.8 (6 reviews)
Closed 7:00 am - 9:00 pm

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15 days ago

Great clean facility with excellent customer service!! They provide climate control, locks and good hours of service.

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2 years ago

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Rob L.

Thanks so much for the wonderful review, Mardory!

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5 years ago

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4 years ago

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Rob L.

Thanks so much Ruth!

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17 years ago

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6 years ago

Very clean and friendly services. Convenient to back in your vehicle inside the building in foul weather.

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Ask the Community - Southbury Self Storage

What is the cost of the units?

Hi Jean, you can see currently available units and prices here: https://www.southburystorage.com/pages/rent… Read more

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Go Mini's of Northern Fairfield and Litchfield Counties - With Go Mini's you gete the easiest  local moving or storage experience - our containers are ground-level and we do all the driving!

Go Mini's of Northern Fairfield and Litchfield Counties

(4 reviews)

Call these guys. Seriously…read more I admit I was hesitant to use them because I hadn't heard of them, but I am sure glad I did use them. Moving is such a ridiculously stressful pain in the...ah...neck, but after my first phone call with Tom Gleason, I knew I chose the right company. I was all over the place with the dates I needed for drop off, for moving... but Tom worked with me and even threw in some humor that helped me maintain sanity throughout the process. He didn't run from my craziness, he accommodated my craziness. I'd like to think he may have actually even liked my craziness. Maybe that's too presumptuous of me. Anyway, we need more Toms around. The 20' unit we rented was perfect. The driveway drop off locations were perfect. I spoke with 2 of the drivers on the phone and met one for the final pickup just now (at 7:15am. Nice! When Tom says he'll have it picked up first thing ... he ain't kiddin!). Everyone I spoke with or met is super nice & friendly. Makes a difference when you're having to deal with all the stresses of moving. Oh. The pod itself! Probably shouldn't leave that out of the review. The pod was great too. Tons of rain (I'm talkin torrential downpours) while we had it and not a drop inside the thing. Use this company. Excellent customer service, great product & reasonable prices. A trifecta. Or a hat trick - if you're into hockey. ;)

Best storage ever. We had the 20 ft storage bin delivered which I thought was big enough. But turn…read morearound and it wasn't so I needed a 2nd one. Tom was amazing and had one delivered to me the same day being last minute decision. I really like the idea of having the storage bins on my yard.. prices are awesome. Customer service is great. They have 12, 16 & 20 ft storage units.. we really appreciated the last minute delivery. Thank you Tom.

Armstrong Moving And Storage

Armstrong Moving And Storage

(7 reviews)

This was and continues to an unhappy experience. The estimator was great, getting the dates set…read moreeasy, but when it can time to packing, loading and unloading, the whole process fell apart. They did not show up for the first day of packing, and we did not get the call that they weren't showing up until we call them about the no show. We were that a larger packing crew was coming the next day. That crew couldn't get through everything and were told that all we needed was another have day, then the load. But the spent the entire second day packing. If I went into any of the bedrooms, the same young woman would pop up in my face and ask what I needed; I finally reminded her it was still our house and if I needed her, I would find her. They packed boxes marked "owner will carry" and "do not pack". When the truck left, we thought we had put the worst behind us, but this was just the warm up. This driver did not call ahead for help from another United crew, the people who packed us loaded and unloaded the truck. While they managed to get the major pieces in the right rooms, over half the boxes ended in up 1) on the wrong floor in the wrong room, right floor wrong room, or in the basement. The boxes in the basement had especially heavy, and their descriptions pointed toward the walls, so two months in, we still can't find boxes that had important items in them. Important and valuable ephemera ended up, we think, in the basement. Boxes that were marked "books" contained anything but books. Beds were not set up as they should have been. As we unboxed we found things improperly packed. An antique hood for a 18th century tall clock was tossed in the van without being packed and boxed. They did manage to get a very large piece of furniture with sentimental value up to our third floor, but they did not reassemble the piece as they were supposed to. We have moved interstate before, so this wasn't our first time. United has relocated us before and it was a breeze. But they did not complete the job of unloading properly, they did not reassemble the furniture that they were supposed to, and they were unstaffed. And months after the move, we are still trying to untangle the mess they created. We are frustrated and frankly unhappy.

On time, careful with items, gold communication and no broken items On delivery. Additionally…read morereasonable rates and efficient crew. Would use again.

Storage Sense

Storage Sense

(1 review)

After only 5 months as a customer Pepper Street Self Storage raised my rent by over $100/month. I…read morethought it was a mistake. One employee told me they would "see what they can do" and then I received a call from someone else who told me this is due to "unprecedented demand". I moved to this unit because I have family nearby that has had a unit there for years and it's close to their home. Only my account received this increase but neither of us will remain as customers. Rate increases happen and are understandable, but one would hope within reason. Moving storage units is a lot of work, and a lot of time, so I want to share this experience with anyone evaluating this place or any other Prime Storage location. Consider an alternative if you don't like surprises. UPDATE - I posted the same review on Google and they responded to call them. Below is what happened next. Following the response to call back so they could "rectify the situation" I called and listened to hold music and got a call center employee who said someone from the facility would call back.  A person from the facility called back and had no idea what I was talking about and said someone "higher up" would call me back.   That "higher up" person called me back to say he spoke with his boss and they would reduce the increase by 50% (lucky me), still resulting in an approximately $50-55/month increase after 5 months. There was no way to do anything about a rate increase initially but miraculously an online review elicits the ability to do something, which is still an outrageous rate increase after only 5 months.  Sad that it should take informing other consumers online to get a company to even consider an action in the right direction. I will end my relationship with this company as soon as possible. 7 years at my previous storage facility and the entire time went without incident. I wish I had stayed there. If business practices like this from Prime Storage / Pepper Street Storage Self Storage are not what you're looking for, again, consider an alternative.

From the owner: At Prime Storage, we know your Life Demands Space® - and you can find the space you need at Pepper…read moreStreet Self Storage in Monroe, CT. Our location on Pepper Street features both climate controlled and convenient drive-up units in a variety of sizes. Our location is great for students, families, and those relocating - and features easy access off the main road, moving supplies for sale, and elevator access. No matter your storage needs, we have many options that will fit you, your budget, and your schedule. Rent today!

Two Brothers Moving

Two Brothers Moving

(63 reviews)

The 4 person crew who helped me with a complicated three part move did a most excellent job…read more Great attitude, skill and well organized. I highly recommend Two Brothers Moving!

Moving day can be stressful and not having a well planned estimate will cause issues…read more We were quoted $1,300 - $1500 for two men and a half day. We were asked to send pictures of all our items so they can fine-tune the estimate and make sure they are properly prepared to meet the customers' needs. We followed their request and sent pictures of EVERY item to be moved. Subsequent to sending the pictures the estimator said that after reviewing the photos he would like to add an additional man and increase the time based on his review of the photos. Their proposal was increased slightly ($1,500 - $1,700) (we had no issues with the request), and we awaited their arrival on moving day. Moving day came the workers on the truck were very nice. However mid-way through moving things went south fast. The workers broke an expensive glass bar cart and called to inform their home office. The original estimator then called to say we had more stuff than anticipated and the truck was full. The stuff was exactly what was in the one dozen photos sent two weeks prior to the move. These photos contained all the furniture and all of boxes that we had packed for the move. He then proceeded to state that we "didn't inform them there were boxes to move" (a complete lie). We calmly said two of the pictures sent to you (which the workers on site actually had on their cell phones) have a stack of boxes in the family room and another from the garage. He said well, "people move their boxes themselves sometimes'". Our response was simply questioning why we would have sent the pictures, at their request, if we intended to move them on our own. After arriving at 11:05 and deciding they were done at 5:30 sharp, the movers left over 20% of the remaining contents. They said they needed to move what they have in the truck and "they would come back the next day", but we would be getting another quote for the remaining move. When I questioned the additional quote the gentleman from the home office then revised it talk track to say he would not be able to insure he could come back tomorrow (Saturday, knowing the house was being sold) and stated and he would do it in 3 days (past the date of the house being sold) but the quote had to be signed to get on a possible schedule. He carried on saying "couldn't disrupt his clients already on tomorrows schedule". I guess its OK to disrupt a client by leaving 20% of the job behind. His quote for completing the move arrived the next day and the move would now be almost double the original price! Needless to say we quickly found an honest and reputable company for less than 1/2 of the additional quote from Two Movers. Two days later they sent a final bill for $800.00 more than his revised estimate, bringing the total moving cost to more than twice their original estimated when added to the additional mover we had to hire. We informed them of their error in number of hours billed, and reminded them they didn't complete the job, and that they broke the bar cart. Their response was that the bar cart isn't covered as they were not specifically informed of it in the move list, but they would give me $50.00 for it even though it was included in the pictures we had sent which prompted them to increase the original estimate. They said any items not specifically "written" on the contact were not their liability! The reality is they received pictures of all the items being moved, they double checked those photos well enough to increase the estimate to include an additional man. While we hope for a fair resolution that accurately accounts for actual hours worked and the damage to the property they caused, we have so far not heard back from them revising their billing or received any apology for the distasteful experience Update : The owner called apologized for the stress and miscommunications and we settled on a fair amount for the work they did The owner was very nice and concerned about our experience and perception of his office staff because it's not what the majority of his customers experience according to him My advice ask a lot of questions and list as many of your bigger or more expensive/delicate items upfront so you can openly discuss how they will be handled. Ask about travel timing billing and supplemental insurance for your property

Southbury Self Storage - selfstorage - Updated May 2026

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