My family of 5 just moved from San Diego CA to Monroe CT and had an wonderful experience with…read moreMurphy Moving. As you can imagine, moving across the country with 3 little kids is already stressful as it is, but they made the moving part much easier on us. I worked with Geraldine for the initial virtual walkthrough to get an estimate of the costs. She was amazing. They have a local moving company in San Diego that they work with. On moving day, the movers came and picked up our stuff and put them into 4 wooded crate containers. We opted for the crate containers because we needed to put our stuff in storage while we shopped for a house in CT. They drove our stuff out to Newtown, CT where they put our items in storage. From the on, I worked with Kyla on billing and let her know when we were ready to have our items delivered to the new house (about 2-3 months later). We paid for a portion of the bill upon pickup of our items and then the remainder upon delivery. We also paid a monthly fee for few months of storage. The overall communication with the company has excellent. The movers on both sides were great. Roberto, our lead delivery person (2 guys) that delivered our items were great as well. They were quick and asked to make sure where things should go. Absolutely recommend for local and long distance moves! They made it much easier to move cross country!

Great moving co. They were very careful with my furniture and worked quickly. There price is very…read morefair and their was no damage to any of my items! Went way above and beyond with our move!! I would definitely recommend them!

After only 5 months as a customer Pepper Street Self Storage raised my rent by over $100/month. I…read morethought it was a mistake. One employee told me they would "see what they can do" and then I received a call from someone else who told me this is due to "unprecedented demand". I moved to this unit because I have family nearby that has had a unit there for years and it's close to their home. Only my account received this increase but neither of us will remain as customers. Rate increases happen and are understandable, but one would hope within reason. Moving storage units is a lot of work, and a lot of time, so I want to share this experience with anyone evaluating this place or any other Prime Storage location. Consider an alternative if you don't like surprises. UPDATE - I posted the same review on Google and they responded to call them. Below is what happened next. Following the response to call back so they could "rectify the situation" I called and listened to hold music and got a call center employee who said someone from the facility would call back.  A person from the facility called back and had no idea what I was talking about and said someone "higher up" would call me back.   That "higher up" person called me back to say he spoke with his boss and they would reduce the increase by 50% (lucky me), still resulting in an approximately $50-55/month increase after 5 months. There was no way to do anything about a rate increase initially but miraculously an online review elicits the ability to do something, which is still an outrageous rate increase after only 5 months.  Sad that it should take informing other consumers online to get a company to even consider an action in the right direction. I will end my relationship with this company as soon as possible. 7 years at my previous storage facility and the entire time went without incident. I wish I had stayed there. If business practices like this from Prime Storage / Pepper Street Storage Self Storage are not what you're looking for, again, consider an alternative.

From the owner: At Prime Storage, we know your Life Demands Space® - and you can find the space you need at Pepper…read moreStreet Self Storage in Monroe, CT. Our location on Pepper Street features both climate controlled and convenient drive-up units in a variety of sizes. Our location is great for students, families, and those relocating - and features easy access off the main road, moving supplies for sale, and elevator access. No matter your storage needs, we have many options that will fit you, your budget, and your schedule. Rent today!

Do not sign anything! Do NOT do any business with these scumbags.Total scam! DO NOT get a unit from…read morethese people! They are FAKE! Good reviews are fake. They raise the rent every other month. They claim they go by market value? LOL stock market? I get no answer! They raise it and when you raise hell they act like they are doing you a favor! They give you "options" They want to increase me $100 next payment! I will attach my last payment and the email for $100 increase for next month! I will be going back to uhaul!

I rented a unit from Andrew in May 2023 & he provided the BEST, most Friendly and Helpful customer…read moreservice I have EVER received--EVER!! He made the Entire experience easy as well as pleasurable after a Very Long, Hard day; his kindness and knowledge was EXACTLY what my daughters & I needed after having to move Everything we own at the last minute~I Cannot say Enough about how Grateful we are for his OUTSTANDING customer service! Laurie C.

This was and continues to an unhappy experience. The estimator was great, getting the dates set…read moreeasy, but when it can time to packing, loading and unloading, the whole process fell apart. They did not show up for the first day of packing, and we did not get the call that they weren't showing up until we call them about the no show. We were that a larger packing crew was coming the next day. That crew couldn't get through everything and were told that all we needed was another have day, then the load. But the spent the entire second day packing. If I went into any of the bedrooms, the same young woman would pop up in my face and ask what I needed; I finally reminded her it was still our house and if I needed her, I would find her. They packed boxes marked "owner will carry" and "do not pack". When the truck left, we thought we had put the worst behind us, but this was just the warm up. This driver did not call ahead for help from another United crew, the people who packed us loaded and unloaded the truck. While they managed to get the major pieces in the right rooms, over half the boxes ended in up 1) on the wrong floor in the wrong room, right floor wrong room, or in the basement. The boxes in the basement had especially heavy, and their descriptions pointed toward the walls, so two months in, we still can't find boxes that had important items in them. Important and valuable ephemera ended up, we think, in the basement. Boxes that were marked "books" contained anything but books. Beds were not set up as they should have been. As we unboxed we found things improperly packed. An antique hood for a 18th century tall clock was tossed in the van without being packed and boxed. They did manage to get a very large piece of furniture with sentimental value up to our third floor, but they did not reassemble the piece as they were supposed to. We have moved interstate before, so this wasn't our first time. United has relocated us before and it was a breeze. But they did not complete the job of unloading properly, they did not reassemble the furniture that they were supposed to, and they were unstaffed. And months after the move, we are still trying to untangle the mess they created. We are frustrated and frankly unhappy.

On time, careful with items, gold communication and no broken items On delivery. Additionally…read morereasonable rates and efficient crew. Would use again.

Three Collegian Movers did a fabulous job moving my Bridgeport furnishings to Westport on a day…read morewhen traffic was reverted due to a road blockade. They carried bed and bookcases to the second floor plus living room furniture. We all celebrated with ice cream.

Were late. As in a day late. Didn't care about my stuff. Were in a hurry the entire time.read more

I did not choose Braun, but had them bid on my move. Elsa & Lucas were great--helpful, informative,…read morecordial and good with follow-up. I did not choose them because a neighbor of mine has a moving company and I got reviews from 5 different people who I know, who thought he was outstanding. Braun was my 2nd choice--although they came in higher. Read your bid carefully because they said if a 2nd truck was needed the bill would go up almost $2K. It's their business--they should know from the home visit the truck sizes needed.

In November of this year my wife and I were planning a move from our home in Gaylordsville CT to a…read morenew home in Dover Plains NY. We decided to hire Braun Moving to move us. It couldn't have been a better choice for us. On the day of the move 3 young guys showed up with a truck and all their packing equipment. With Gabrielle in the head and Igor and Matheus helping him they worked as a team wrapping everything and packing it in the truck. When they were all loaded we went to the Dover home, they unwrapped, brought in and put everything where we wanted it. These boys were top notch and deserve a big raise. A job well done by this crew !! Many thanks to Braun. Don & Wendy Demers