Good people at this facility, friendly and so forth. But, be warned, at least for the larger…read moreunits, they DO NOT fix rental prices. They will tell you that the company doesn't adjust rents on a regular basis. This is a lie. You will pay a market rate on your rental unit that WILL change. You may pay less in the future than your original contract, but in my case I ended up paying about 45% more per month compared to my move-in rate. The move-in rate for me was app. $245 and within 3 months, I was at about $350+. The 'management' can do nothing as this is 'corporate.' I would not have used this facility if it was clear to me that I would have a market rate and not a fixed rate. And, even if they can prove I was aware of such thing, an increase of $100/month wasn't discussed nor indicated as possible. Most storage facilities provide a fixed rental rate. In this case, if you use this facility and assume true of more Extra Space facilities, you must be inquire about fixed vs. floating / market rental rates. Be sure you understand this part. Once you are fully moved in, they have you - it's much harder to negotiate or leave at that point. So, be warned about a too good to be true entry rate only to be 'shocked' at a 30-50% rental rate increase within a few months. To my shame, I had overheard a customer during my move-in discussing an increase in rent for his storage unit but discounted it as a fluke as John, a manager, dismissed it as rare or something that would be corrected. Essentially, this is a horrible business practice and really, Extra Space needs to cease this model (or be forever publicly shamed for misrepresentation). The facility itself has no ground level access (despite what anyone says), which is okay. You must use the elevator (2x) to get to the storage floors. The overall facility is solid, clean, and modern. The shock of pricing changes and hope that it drops again (reduction) in your favor is not helpful to building customer loyalty. In the future, I'd likely pay more for a fixed rental rate at a competitor to avoid this risk of an unknown price increase. My story is 100% true, contract in 2023. Also, after a few months at a the $350+, I'm now at $326. Still, this is poor business - I have no idea if I'll be over $400 next month on the whims of 'corporate'. Fair warning.

John and Jakim are great, they helped me out when I was in a tough spot. Very friendly,…read moreprofessional. Super clean facility.

This place is the absolute best for storage in the New Haven/ Yale area! Reasonably priced,…read moreamazing and helpful staff, easy access, and very secure. We kept our things here for a year while we looked for a house and we never had trouble accessing the unit or getting help when needed. They have tons of handcarts to assist with moving and supplies if you need them. If I ever need storage in New Haven, this needs to be your first and only stop! As a bonus, the music in the storage area is great ... added a great ambiance while packing and unpacking!

Mouse infestation and they tried to charge me for something that this infestation destroyed, that I…read morewould've otherwise had someone come pick up to purchase. They claimed I left it in my storage unit (which wasn't true), and charged me for another month. The manager is nice, but this was unacceptable.

Get my propane here. Easy process. Can pay at the pump…read more The young man today gets an A+ for speed of service and kindness

great for filling Propane tanks, open 7 days a week, fast friendly service, good priceread more

I been with this company for twenty years now and haven't had any problems or issues whatsoever!read more

We are very pleased with our experience with Hacienda Storage In Milford, Connecticut…read more When we moved from Milford to Vermont in 2020 it was necessary for us to leave behind some furniture and household goods, so we decided to use Hacienda for storage. The building and units are bright and clean and very well-lighted. The cost of units was reasonable. The staff was helpful and friendly. Especially helpful was Joanne Zarnoch, who gave us great info and guided us in the process of moving goods from storage. Three and a half years from moving in, it was time for moving out. All our goods were in excellent condition, as though time had stood still! We would highly recommend this facility. Vincent and Elizabeth

Took the storage unit in May through August for my college student. Guy was excellent to deal with…read moreand the climate controlled unit was ideal. Very close to campus, everything was secure and felt safe with my son's belongings there. Would definitely rent another storage unit from them and highly recommend if you are in the West Haven area.

Staff at Keep-Safe have been terrific to work with--pleasant, knowledgeable, and responsive. The…read moreprocess of renting the unit couldn't have been easier. I was able to sign u.p for renter's insurance and even buy a lock on site. Billing and account management is straightforward on the Keep-Safe website. Prices are quite reasonable. And, finally, the facility is secure, clean, and easily accessible from the highway. I highly recommend them

I am in the process of relocating outside of New Haven for work and needed a secure place to store…read moresome sensitive work equipment and furniture while I am apartment shopping. The Lock Up Self Storage facility was climate controlled which was a must with what I was storing and also very clean. The staff explained everything in detail and I was able to start load my equipment in an empty unit with ease. They asked that I make sure everything is clean up after moving and offered to help as well. So far so good and i was very pleased with the service and building

Lisa was extremely helpful, knowledgeable, professional, and personable. I highly recommend The…read moreLock Up Self Storage for your storage needs.

My husband and I have used RCB for nearly a decade for our self storage needs! It all began when my…read morefather who was local passed away and I had to clean out his condo unit. I just need an extra place to store his things and we have utilized the unit for multiple moves to and from Brooklyn and New York City and now we have landed back on the short line of Connecticut.... The team at RCB has always been so friendly and helpful. They are very quick to respond and honestly some of the nicest people I've ever done business with. Are things have always been clean dry and kept secured I could not ask for more! The access is extremely easy to navigate well. Also feeling safe with the camera systems that are installed.... We highly recommend RCB!

I have been a customer for 3 years and I found Rob very easy to work with . The location is great…read moreand easily accessible as are the units I highly recommend this business

Tanya helped me after hours even when customer service couldn't help me out. She came in just at…read morethe right time and took care of the issue I was having. She went above and beyond! Demonstrating work even after hours of operations.

At first this facility was great! But then I noticed an increase every 6 months, no warning, they…read morelured me in with a terrific rate, then bumped me up until I couldn't afford it!! I asked the employee why, she said " now they can get a better price for your unit, and they are trying to force you out, it's supply and demand"..well if that isn't the epitome of greed! Very disappointed!!