Been a loyal customer for about 3 years. Loved the location and the cleanliness. However, the…read morerecent price increase was $74 EACH month. I would have been fine with 10 or even maybe 20 but 74 more each month?! I chose to leave to another location a bit further away and got it for nearly half the price. So disappointed. Also, the $1.00 charge each month for "technology" was ridiculous. It was a dollar so I did not whine but come on people; Really?? Explanation was due to market demands....then why are the other climate controlled, same size, ground floor units in area half the price?

I have used this facility twice. Very clean, easy access, staff are there to help and after hours…read moreaccess was easy. When you first move in, rates are great but as others stated they raise the rates a lot. I started with my unit under $200 per month, one of the bigger units which wasn't bad for the size, within 6 months the rate changed and I started paying more than $300.. couldn't keep up with it and eventually my unit got auctioned off, and I lost every thing, including important documents .. When considering using this company, keep in mind that the rates WILL change and rapidly, that's how they make their money. .

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

I have dealt with the staff here for over 10 years. I have two rental parking spaces and have had…read moremultiple storage units. It's a little more than other places in town but totally worth it for the fact that it's secure for 1. And 2 any time I have ever had any issue with anything they fix it right now! They are great

After searching for months for the combination of the right storage facility with the perfect…read morecustomer service I came across US Storage Centers and from the first phone call until now I've been amazed. Professional, Extremely respectful with my time and the facility was clean and neat both inside the office and units. I look forward to a long standing storage relationship with this company and recommend them if you are looking for a storage unit as well.

Ok, so the previous review was based on several visits to pick-up or drop-off items to an existing…read morerental which was satisfactory but not viewed as extraordinary. Well, Irma changed everything! At an extremely stressful time, they were there for me. I was concerned for the safety of my vehicle and when I asked Jamie if he had a unit available to garage my car... he came through. He found a last unit and completed the paperwork in just a few minutes. He stayed long enough to run several trips home and back to store 3 of our vehicle. Btw, these are solid concrete bunkers which are perfect. Thank you Jamie, you are fantastic!

Rented a storage unit. Brought my U-Haul full of stuff and went inside to look for a cart to start…read morebringing stuff in. No carts by the front entrance. Went up the elevator to see if any upstairs and there were not. Saw another guest inside and asked if they knew where they were. She said no I have not seen a cart in a long time. I went to the office to ask the guy there. He said no we don't have any. We had 1 but it got stolen. I said that is absolutely unacceptable. In your website it says there are carts to use. In the facility there are signs posted about carts. I called public storage to complain and they told me carts are just courtesy and they don't have to provide them. I am a single person and moving a whole U-Haul alone is hard enough. Then have to break the seal of the dolly to move 4 boxes at a time and carry everything else by hand was more than I had time or energy for but at that point I didn't have an option. Super disappointing all around. Not sure if these are franchise but it really should be an absolute need to have carts. If people steal them that should be a built in cost to the facility to account for. Don't let the bad people make the experience for the good ones an awful one.

NOT happy with how this location is being run. The manager is very nice and has been responsive to…read moremy two complaints about the lack of cold AC that I am paying for. Clearly as a company they just want to collect the extra money for AC without providing the service. I was told a couple of months ago that they actually replaced all AC units and yet it is running at about 78, which is very high for such a large space where people need to protect their belongings from the heat and humidity. Unfortunately they don't care. TRY TO AVOID THIS LOCATION IF YOU CAN!

Absolutely terrible experience with this Public Storage location. The person responsible is almost…read morenever available, and honestly I don't understand how this place gets good reviews. Tiffany has been extremely unpleasant and unhelpful throughout this whole situation. Since yesterday, I've been trying to get in contact with someone because they changed my storage locker due to repairs they were doing. I have a major event coming up, and all of my materials and supplies are inside. The amount of stress this has caused me is unbelievable. No communication, no urgency, and no accountability. It should not be this difficult to access your own belongings or get assistance from management. I would not recommend this place to anyone.

Went storage hunting and happily came upon Public Storage here in Lauderhill. (Thanks, Mom!)…read moreTonette was super helpful. She showed me the unit (clean & perfect size) and locked me in a great deal. So far, so good. I'm glad I came. Looking forward to doing business here. See you soon, Tonette! Thanks again for your help!!

Rented a 10x10 for 3 years and price was engineered to increase every 6 months. Started at $87 and…read moreended at $310. The whole place is rundown. The carts rubber on the wheels has stripped off. Elevators and gates are constantly broken. I have seen Section 8 housing that looks far better. With so many cleaner and more modern facilities just a few miles away, I wouldn't waste your time here.

Wendy Williams - how you doin? You gotta rethink your recent comment about storage units - they are…read morenot all low-down. I learned that they can be clean, climate-controlled and safe. Stuff happens and sometimes you need a place to park your stuff. If that happens to you, consider a storage unit. It was a great solution for us. We had a storage unit containing boxes of manuscripts (a family member left unpublished manuscripts and unfinished books from her published novel series). We also stored collectibles, music and movies, personal items, etc. We didn't worry about them because the building was secured (you have to enter your code to enter AND exit the parking lot or call the elevator). And each unit had a key-type padlock. The building was cool and spotlessly clean - not one piece of dirt or paper on the floor, anywhere. Even the elevator was friendly (it announced floor numbers to its passengers). They even had wheeled flatbed carts near the elevator. We were able to gain access to the unit 24/7 without issue. The parking spots were near the door so we didn't have far to go to load the car. It was easy and convenient. Recently, we decided to empty the unit because we realized we were storing items we planned on donating. We didn't want to pay a monthly fee for items we planned on giving away. The manuscripts and books went to a college affiliated with the author. The other items mostly went to the local library and Goodwill. We have some boxes in our garage - sadly not as climate controlled as SmartStop - prompting us to go through those boxes, soon! The office rep was very friendly and made our checkout a snap. There was absolutely nothing they could have done to make our experience better - other than not charging a monthly fee!

Originally got the storage to store a car during Hurricane Maria. Once we arrived, the key given…read moredid not work on the lock. The guy there stored the car somewhere else until we could get it resolved. We were on our way to Orlando that day trying to get away from the Hurricane. We received a call a few hours later that the car was safe and in the storage. Paid for one month and received the other month free. Used it for the month of October (free month) and a few extra days in November. 5 days in November cost as much as a half a month. Not happy about that but, they were able to accommodate us.

The guys here are great. Tell them what you want to store and they will tell you what size you…read moreneed. I didn't think I needed the size they told me. But everything fit perfectly. The facility is clean and well maintained.