Had a great experience renting from here- convenient location, friendly staff, and super easy to…read moreaccess our unit. Feels very safe, the facility is clean, and easy to set up automatic payments.

The place was extremely clean, good lighting, and Michelle who helped us was amazing and very…read morehelpful I also loved how much security measures they have

Excellent service, associates were very thorough and thoughtful for my best interest !…read moreProperty is in great condition and always smells great.

Great. Thank you ! Very clean ! Easy to rent.read more

The people who run it are very nice, and helpful. I have been doing business with them for a long…read moretime. Gina has been there a long time and she is great. The thing that gets me is that they raise the prices at the beginning of the year and the only way I have found to counter that is to move your stuff to another bay..and who wants to do that?

I've had several issues with this location and management has failed to do anything about them even…read morethough there have been multiple complaints from other units. There are people living there inside their units, and take up the walkway with their things. There have been people smoking inside their units, causing the entire floor to stink. We found a roll of duct tape thrown on the top of the wired fence ceiling of our unit with a loop at the end of it. It's just not a safe feeling environment. I just went to the office and was kicked out by Sonia because she had to go to lunch. It was 4:42pm and there was another lady inside the office as well. Update (answer to Cube Smart's reply): I brought the issue of people living there to the attention of on-site personnel. I did this more than a couple of times on several occasions more than two months ago. Their last answer was that other people had been complaining about the same issue and had brought it up to management, but they responded that they were being accused of racism and therefore would not do anything about the issue. I don't have the time to help run cube smart and I am paying for cubesmart's services, not the other way around. All it takes is for someone to review the cameras for the last few months to see what is happening...but apparently they don't want to do anything about it. I will not waste any more of my time communicating with them. I have put in my cancellation of my unit and have contracted another unit from another company.

The office was very professional in the way to deal with me when I went through rent the storage…read morespace. Everything was explained terrily and the facilities were clean and neat. The elevators worked and I agreed to rent a space. Only reason I'm giving them 4 stars is that when I went to actually put the items in the storage unit one of the elevators did not work so it took us twice as long to be able to put the things in the storage space as it could have if both elevators were working. Other than that it has been a good experience.

Both Elevator did not work and I got stuck in the second floor with no way to take my stuff down…read morefor hours. It cost me hundreds of dollars more on movers as well as my moving plans with my new location. Did not receive any customer service or assurance that some one was coming to help. This is unacceptable and bad location. I rather pay the extra $20 elsewhere that will be provide me better and safe service. "I don't know but I understand" doesn't do nothing but frustrate the customer more.

Don't waste your money. We've rented with StorQuest for over 2 years. The elevators rarely work…read moreconsistently. The elevator bank with the two cars have been out for over six months. When you inquire in the office about getting them fixed, they tiredly point to the phone number on the door and tell you to call corporate. The price increases every year and it isn't a small increase. Paying several hundred dollars every month, you would think that they would have working building services. Additionally, The office staff could not be less helpful. Most days you can see the manager in the office with his feet on desk, clearly visible from the front window. Once the office is closed, the bathrooms are locked, so if you're in there in the evening, you'll be out of luck. They tell you to go next door to Walgreens!!! We moved one mile down the road, got the same size unit for half price (not a promotional price) and every time we go, the manager is walking around the property, either walking the property with his housekeeping cart or talking with customers. Much better customer service!!!

StorQuest has horrible business policies! Their business rules are such that the customer comes…read morelast!! 2 examples: (1) I was rented a leaky storage unit that StorQuest thought it had repaired. When it subsequently rained, I unit flooded with water. StorQuest's policy: Too bad; you're on your own! We hired a mover (at our time; our expense) to move to a non-leaking interior storage unit (2) When renting a storage unit, I was asked to provide proof-of-insurance to avoid needing "their renter's insurance". I provided the proof. It turns out that when my standard 12 month homeowners policy expired, StorQuest automatically began adding their $16 per month renter's insurance. StorQuest certainly had both my email address & my phone number. No one ever contacted me (to bring in my current insurance policy)!! I only found-out by luck that this unnecessary $16 monthly fee had been charged to my account for 18 months! When I immediately produced my valid insurance, I was smugly told "I will credit your account beginning today, but there won't be any refund for the past 18 months". Storage units are necessary under certain circumstances. There's plenty of choices in the 33176, 33156, & 33134 suburban neighborhoods of Miami. Based on my experience, I WOULD NEVER USE THIS STORQUEST AGAIN‼

MOLD,MOLD,MOLD. What started out as a pretty good experience turned into a nightmare. They…read moreliterally double your rent after a short period of time after being told the increase was not that high. At the same particular time apparently they had an AC issue which caused all my belongings and I'm sure a lot others property to be completely damaged. A simple phone call about the situation would have been great on their behalf to save my belongings.

I came in and Jordan helped me! He was very nice and knowledgable and explained everything for me…read moreto understand because this is my first time using a storage unit. 10/10

I have been a customer of Value storage since they opened. Over the years i have received customer…read moreservice above and beyond expectations. Manny, Alex, and all the staff of Value storage. Have made my storage experience one of great ease. That being very accommodating to my needs and providing storage with a smile. Very easy to communicate with and always answer any questions I may have. I appreciate all there efforts!! Randy McDougall

This place is clean, it has a user friendly process to move in and pay, friendly customer service…read moreand safe environment.

Zero stars. This is the worst storage place in homestead. They have broken in to my storage unit…read moremore that once and the office does nothing to help. I've filed police reports but they still refuse to help. Steer clear of this place. Plus the prices are outrageous.