Summary: I rented a space to store my boat trailer at this facility starting on 8/23/2025 at an…read moreagreed monthly rate of $116.22. Issue: Since then, I've experienced inconsistent billing and repeated unexplained rate changes. Despite speaking with staff and the on-site manager multiple times, I have not received a clear or consistent explanation. Impact: This has caused ongoing confusion and unexpected charges. Outcome: I'm sharing this so others are aware and can make an informed decision.

This place is clean, it has a user friendly process to move in and pay, friendly customer service…read moreand safe environment.

Outstanding customer service! Owner is always easy to reach and willing to help even if to…read morerecommend someone to fix something on our boat or trailer if he can't do it himself. He doesn't have to do any of that, he could just store our trailer and move on but he goes above and beyond and is super friendly in the process. Great location and affordable rates as well.

Great value, convenient location, awesome ownership! We stored two trailers for the week of…read moremini-season. Storage lot was nearing if not at capacity but Bob had a designated location for each of our trailers. Owners were available when we reached out at drop off and pick up. Fresh water wash down was a nice bonus! Can't wait to use storage again next season... if not sooner!

We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

The grounds are clean, security looks excellent, the storage unit is also clean, inside a building,…read moreground floor, carts available. The young woman who got me all checked in was efficient and friendly. She made an extra effort to find me the size of unit I needed and to make sure that it was ready for my use. I would recommend this place. I chose it, even though I have to drive for 45 minutes to get there, because it is so superior to what is available in my area.

Received several missed calls after we moved out the unit. We have then are being told that we have…read morea balance for a lock . We did not owe them any lock because we paid for our own. The young lady on the phone hung up on my face and I called to speak to corporate and they stated the store is privately owned . Anywho finally spoke with someone else Who explained there is an additional lock that is missing that does not belong to us , and they did not have the keys for it. All I had to do was drop off keys. I will never use them again.

Warning / Advertencia Terrible experience with Public…read moreStorage. I only owed $208.80 and they still sold my unit at auction. On top of that, my rent went from $170 to $216 without notice. Abusive, dishonest and zero compassion. Muy mala experiencia con Public Storage. Solo debía $208.80 y aun así mandaron mi unidad a subasta. Además, me subieron el pago de $170 a $216 sin avisar. Abusivos y nada confiables.

I came in and Jordan helped me! He was very nice and knowledgable and explained everything for me…read moreto understand because this is my first time using a storage unit. 10/10

We had a last minute urgent need for a storage unit as the new house we were moving into wasn't…read moreready and suddenly we had a house full of stuff and no where to put it! We met with Thomas and he gave us several unit options and was very fair on price. The units are new, clean and SERVICE has been spectacular!

I've already left them a google review. A month later they still haven't fixed the problems. Went…read moretoday October 1st. The elevator doesn't work. You take the stairs and you can't access the second floor because the door doesn't open. So you're paying for a unit that you can't access when you need to.

This company is the WORST...Not even the Owner of the building would help. The Comptroller hung up…read moreon me, and so did the Manager, Sarah, at the Homestead, Florida location. I had spoken to the Manager at the beginning of April. I explained it was my son's items. She called him and left a message...SHE WAS SUPPOSED TO CALL ME BACK if he did not pay. She did not so I figured that the storage was paid. She was 100% completely aware of the situation but never contacted me to say he didn't pay. I called May 5th just to see if he paid the CURRENT MONTH of MAY - I was informed that I owed $110.08. It is a 4x4 unit at $32/month. THEY ABSOLUTELY REFUSED TO WAIVE THE LATE FEES and take my payment for April/May even though I had NEVER paid late before. The Owner outright said he doesn't get involved and the Comptroller was under the impression I had only been renting since January...because that's what the Manager had relayed. I DEFINITELY would NOT recommend dealing with this company. In order to get my 18 y/o son's Memories (H.S. Diploma and things his brother gave him) I am being FORCED to pay $125 before I can have access. THEY MAKE NO PROVISIONS FOR ANTYTHING. I am a 57 year old mother trying to help her son, whose had open-heart surgery and I'm not working....You would've thought they had some compassion...BUT THEY HAVE ZERO!!! ALL OF THEM!!! Owner, Comptroller, and the Manager.

Amy is an exceptional help here at the homestead location. I have currently 2 units and am thinking…read moreabout moving but Amy has definitely helped me stay with them.

Do not store your items here! They have a rat/mouse problem. I had items destroyed after only five…read moredays of storage. I removed my items after I found the damage and they don't prorate the days you actually rent the unit, they keep the entire month's rent. And the insurance that you're obligated to purchase, does not cover any damage. Not to mention, they have no carts to help take your items to the unit. When I asked the clerk about the carts, she said "They had been stolen and that they just hadn't purchased anymore". She told me I could use a grocery cart that was outside, that had been stolen from some grocery store. I should have taken that as my first red flag. Horrible customer service and just a horrible experience overall. People like this should not run a business.

I enjoyed my experience at "ExtraSpace Storage immensely. Instructions and enrollment was stress…read morefree and I know that my items will be safe. Excellent Job!

We're back parking at Extra Space Storage. This time our first RV…read more Top notch service!!