James made upgrading from my smaller unit to a larger one easy and stress-free. Kind, helpful, and service with a smile!!

Juan was amazing at answering my questions on the phone and setting me up when I came in. Friendly, knowledgeable and made the process really easy and smooth. Book online before you go and you get more discounts! read more

Been using Stor more for my business for the better part of a year now and my experience has been stellar. They have large units available with large doors and that is a rarity for storage units in Orange County. James, the facility manager is a true professional and make sure the park is always clean and neat and operating at the highest level. He is super attentive to my needs as a small business owner and is very accommodating with access. I can't recommend this location enough thank you James. read more

Rented at the Anaheim Location. Top notch customer service from James. Well run location. Safe & Clean! Process was super easy and we were walked through everything including how to use the gate just to make sure we knew how to get in. James even brought us cold water on a hot day when he saw us moving in. Very, Very happy! read more

On April 26, 2024 I rented a 10x10 storage unit online with Stor-More Self Storage facility at 1315 Muller Road, Laredo, Texas with promotion pay first month rent ($79) and get second month free. I read through everything before paying and signing everything online once done I was supposed to get the receipt and pdf of contract and the site wouldn't pull it up kelp getting message couldn't get the file to see cashier at store. Next morning was at the facility when they opened at 9 a.m. and had to wait 20 minutes for the employee to get there and open. Explained what happened with the site and that I still hadn't received the confirmation email, gave her my information and had to resign everything over again. At that time I explained that I would not be staying in Laredo that is was going 750 away in Mississippi and needed everything regarding the unit sent to my email or phone that I would not longer be at the address in Laredo. She said it wasn't a problem. she then took me to see unit 413 and everything was fine with the unit, back in the office she gave me my code to unlock the gate and her card, she ask if I had renters insurance that I could at the unit to my policy and I told her no, I also asked when my rent would be due with renting at the end of the month and she informed me that it would be the 26th each month because that was the day I started. I moved everything I own but one suitcase of clothes into the unit that weekend and left Laredo the following week. I never received any of the paperwork to my email as stated, on May 25, 2024 I logged into my online account to check and make sure it was ok and saw I had a balance of $6.50 confuse cause it was still the first month starting the second month which was supposed to be free I called to ask why and Maria informed me the rent was prorated for the month, I explain I wasn't supposed to owe anything until June 26th under the promotion I signed up under and she informed me they didn't have to honor said promotion from a third party site and my rent would be their normal rate every month. The next day I logged in again and had a $73 balance, I went ahead and paid it because I didn't have another choice and I didn't want anything to happen to my belongings because my whole life is in that unit. June 25, 2024 checked to see if the rent was posted and saw it was $134, again I called to ask why it was that amount and was told that's their normal rate for the size unit I rented. I was never at anytime notified of this and she claimed she mailed a letter to my old address knowing everything was to be sent to my email. A friend was picking up any mail that was delivered to that address from the post office because I placed a hold on it and no letter was in the mail she picked up. July rent again was $134, I had planned to come to Laredo after my daughters birthday on July 19 to get everything from storage and pick up my car but my truck broke down on July 17, 2024 and has remained broken down to today leaving me stuck 750 miles away for a year now. August rent went up again without notice to $151 and their insurance was added even after I stated I did not want it. ( rent$138 and insurance $13) Called again about it and was told I had no choice but to take it because it was required and didn't have my own renters policy and the rent was their new monthly rate. August through November it stayed $151. December I received a invoice to my email for $227. (12/1/24-12/31/24 rent $38, ins. $13, 12/13/24 late fee $10, 12/17/24 late fee #2 $15, 1/12025-1/31/2025 rent $138, and ins. $13) I made 3 payments on Dec. 11 $100, Dec. 22 $76, and Dec 27 $51 leaving a zero balance on my account and not owing rent until February rent was due. January 17, 2025 I got a invoice for $276 ( 1/1/25-1/31/25 rent $87, ins. $13, late fee $10, late fee #2 $15, 2/1/25-2/28/25 rent $138, and ins. $13) I check my account online and it showed a balance of $125 for January, I paid it in January 31, 2025. February 14 I got a past due notice for $161, on the 15th I got my invoice for the month and the 16th got another past due notice. On the 21st logged into my account and it stated my balance was $80 so I paid it leaving zero balance. March 10, 2025 I added a $100 to my account because I wasn't getting to work 1 to 2 days a week and I didn't want to not be able to pay the unit rent. On the 18th I got the invoice for the month $343, I checked my account and it showed I only owed $51 and on the 20th I got a past due notice for $192 the next day when I logged in to pay my bill I put $80 on my account leaving my account +29 dollars to go towards April rent. April I had a lot going on my daughter was pregnant with her first baby and between doctor appointments and making sure everythging was ready for her birth I got really sick. I didn't check my account until the 28th and it showed I owed $258 , confused I called a dozen times and couldn't get a a read more

They charged a 36.00 late fee and refused to reverse it. Said they made several attempts and that's why. My brother was in a hospital and didn't have access to his phone. I doubt they even called. They also charge a 9.00 per month for insurance fee that is mandatory, that's insane. I would not recommend this place, moving out soon. read more

This place has the worst customer service! Called in to ask for size availability for storage unit and the guy that answered the phone asked me "why do you need to now the sizes?!" Maybe because I'm looking to rent a unit and would like to know that you have a size within my needs? Keep in mind his attitude right way was condescending and rude. I told him my reason for the question and he answered that I sound like a competitor searching for information. Maybe you should be more concerned about your customer service than your competitors. So I basically told him I'd be taking my service elsewhere since I didn't feel comfortable leaving my property there no longer. He simply said "do whatever you want " He then calls me back like about an hour later "not knowing who he was calling " so I told him that I was the customer that he basically told to F off earlier " he took that phrase to literally and said his calls were recorded and he never said that. It means that you basically blew me off with your attitude. Anyway he then proceeded to tell me that he would block my number which after that first conversation why would I ever want to call? I'd rather go anywhere else! read more

Great options for storage @ reasonable prices. Staff Is also friendly and helpful. I completely recommend this place for your storage needs. read more

James is very accommodating realizes some people are new to the storage thing and that can be stressful getting everything moved. For me it was the hours I could not get used to because by the time I'm off work they are already closing but it worked out. I just restructured my trips and everything was fine the best thing about this place about this besides James is the high ceilings you can stack stuff as high as you like it appears so high you need a ladder to get to it. This was great for me because I had about 30 boxes and it allowed me to fit everything and with plenty of Room for furniture. read more

Stor-Mor Self Storage - Self Storage Near Me - Anaheim, California

Facility is very clean and secure! Was In a bind finding a place to store our stuff and went to many places we just didn't feel comfortable leaving our stuff stored at. Finally found this place which is close to home. We felt very safe leaving our stuff here. The manager James was very helpful and made us feel comfortable leaving our stuff in their storage location. We recommend this location and especially appreciate the special they have right now where you pay for one month and the second month is free! It's so helpful during these hard times, we know if you're thinking about this location it's the right choice for you! read more

I am so happy with my choice and my new storage unit. James is a great customer service man and truly here to help his customers. This location is very clean and in a nice area of Anaheim. read more

I've never had a problem in more than 10 years at this facility, but dealing with James the manager today has made me move all of my belongings out of this place. They apparently "changed their credit card processing company" and claimed to have sent me a letter which I never got. They claimed to have called me several times, but had a bad phone number that I didn't even know. Then after my rent was late, he tracked down my actual phone number online, and called me to let me know. He answered the phone while driving in the golf cart, and said that they sent me an email, but when he got to the office found out that they did not send any emails and he was speaking in generalities. He did not offer to waive the late fee, and was not apologetic at all. His customer service was the worst I have ever had the displeasure to deal with. read more

YO, gotta give a shout out to KJ at this place! this place was out of my way for a uhaul but now im going back just for the customer service! thanks for all your help for reals, good luck to your people in the pop up game and thanks for the service and vibes yo read more

This review is long overdue. James and his staff are fantastic. Whenever I interacted with anyone at Stor-Mor they were very pleasant and professional. They have a convenient location right off the 91 near the 57 which was a major plus for me. Would highly recommend! read more

I rented two units for 4 months. They were always helpful and the property is kept clean and tidy. I had no issues and would go back again if I needed storage again. read more

The on-site manager was very helpful and even offered us cold water on a hot day! We appreciate his ability to accommodate our last minute needs and would definitely recommend their service to all those looking. -Golden West Window Service read more

We had the sad duty of clearing out a large storage unit that hadn't been opened for almost two years of a deceased relative. Having traveled from the Philadelphia area to Anaheim CA to perform this task made it all the more challenging since we had a time constraint. James O'Brien, the manager of the Anaheim Stor-Mor facility recognized our circumstances and did everything he could to enable us to complete our task successfully. He provided a cheerful attitude while we toiled in grimy, hot conditions. My wife and I, and a family friend were very appreciative of the support that James provided. read more

Worst place to rent storage from. I rented for a total of four months. The manager, Karen is useless, careless, and the most unprofessional person I have ever dealt with. Every interaction I have had with her was negative. They have 5 stars on yelp, which is why I decided to rent storage from them, but my experience was far from it. They offer you a deal of 1 month free if u pay first month upfront. So the first two months, I had no interaction with them and everything was fine. I get a "courtesy call" about 15 days past my due date saying they r reminding me to pay my rent. (After they charge me two late fees) 1) I called them to pay rent and had my first encounter with the manager, Karen. She says my unit was in lien and they were getting ready to auction the unit. I asked why they didn't call me sooner so I could pay rent on time. She said they were not allowed to call or send a bill. (Went back into the packet they give u when u sign up and sure enough, there was an option to get monthly invoices for $2/month or emailed invoices for free if u provide ur email, which I did). Ok whatever, asked if I could get late fees waived as one time courtesy since it's been 2-3 months since I rented the unit. She said she is not allowed to waive anything and said she would ask corporate but did not ever get back to me about it) 2) second encounter I had was the following month. I called to pay rent and spoke to Karen again. She was so rude on the phone and replied "no I can't right now. I'll call u when I get back in the office." Did not get a call back and just received a receipt for charges to my card, which I did not authorize for them to do with another charge for late fee. I tried to look for the number for corporate and it is nowhere to be found on the contract or on the website. 3) my last and final encounter was on my move out date. I called to let them know my unit was empty. It was one day after my rent was due. She said I didn't give 7 days notice so per contract she will be charging me $10/day. She preceded to tell me all the BS of understanding how I feel, she was on my side and kept blaming everything on "corporate". When I asked her for corporate's #, she said she was not allowed to give me the #. I told her I wanted to speak with someone above her or cal the complaint line and said she couldn't give out the #. And she kept saying other facilities r the same and they dont prorate rent or need to give notice to move out. At this point, after one to many negative interactions with this person, I just about lost it. This storage facility will do anything to get ur money. They don't care to provide quality service or care about customer satisfaction. I used to work for public storage and they DO prorate and it is NOT required to give 7 days notice. Notifying them on the day u move out is sufficient and they will refund the rest of ur month. I have never written a bad review, but my experience here was so terrible, I felt I had to share. If I could give 0 stars, I would, but unfortunately I have to put at least 1 star read more

The staff is nice. Karen is awesome and randy is helpful! I like how they let you borrow their moving truck if you rent a big unit.

Randy could not be more helpful. Great experience. A big shout out to his service!

what a great decision to use this one! great units (i think they are taller than most at about 10', we have 2). not sure what our expectations were for management there and customer service! but james is the best, professional, helpful, etc. we were working hard loading that day, and i won't mention he brought us waters and candy, in case he doesn't do that for everybody! read more

Your staff is exceptional, especially Karen. She is kind and so efficient and so greatly appreciated. She is the reason my company keeps our samples at your Anaheim location. Meri-Michele Nathanson Commercial Sales, Inc. read more

Very good facility employees are very helpful prices are reasonable nice drive up units saves you a lot of time good location close to freeway read more