Time to move on... After 3 years, it's time to find a new storage facility. I needed to upgrade to a larger unit and considered moving to a new one here, but also shopped around. After shopping around, it was pretty clear to me there were several better options in the area. The biggest decision to leaving was how rundown and gross everything was starting to look. The floors inside the building I was in are torn up and large wood chips kept splintering up. It's also just very dirty. Inside the facility, around it, and in the actual room. When moving out, I was shocked how much dust, weird debris, termite droppings, and overall filth covered my stuff. On top of that, there was a leak in our unit, which damaged a table and several boxes. When I told them about it, the lady said "oh yeah- we have a guy to help with that but he hasn't been showing up." That was it. The guy just didn't show up so everyone has to deal with leaks. She said she has a list of units that need to be repaired, so it seems to be an issue here. The place was not nearly this bad when I moved in three years ago - it's like nothing has been done to it in the last three years. When I told them that I was moving out, there were no questions or any type of service recovery of any kind. Just "OK have a good one". I asked to get some paperwork showing that the account had been closed out I was told no, but I would get an email. That email never showed up. I'm glad I decided to make the move- the overall disrepair of the place made the decision, but then discovering the leak and seeing their response really helped me feel good about it. I found a much better place - Even though moving storage can be a pain, it was totally worth it. read more

Lock & Leave Storage - Self Storage Near Me - Placentia, California

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I was satisfied with the with service and price of my storage. Ernie and Allie were great and they made sure I had everything I needed to get started. I am satisfied with my Storage Space and it is close to my home. They made sure I knew about there policy. It was a smooth transaction. I would like to thank them for helping me. I will recommend them to my family and friends. read more

This review is for the uhaul service here. Fast and reliable service that was also easy and simple to set up. Ernie explained everything well. I will be coming here for uhaul services in the future. read more

I can't emphasize enough how amazing Allie is! She has amazing customer service skills. She was very patient with our transaction. Not only was she professional but she was very friendly. If you value costumer service and easy to rent Uhaul trucks go see my girl Allie! read more

This review is for a U-HAUL rental. Was easily able to reserve a U-HAUL via the company website for a 9' cargo van. Had to adjust the reservation multiple times and had no problem doing so. Requested counter pickup because I had never rented a U-HAUL before and was helped by a friendly associate who got me in and out quickly. The vehicle was new and easy to drive and was the perfect size for my belongings. The associate informed me that I had 24 hours to keep the car (despite having to indicate how many hours I needed) so that was good to know for the future. I ended up needing it for just a few hours and was able to return the car same day. Pricing: $19 for U-HAUL + $10 collision coverage + $0.69 cents per mile + fuel costs. I went 50 miles round trip and paid $70 total plus $15 for fuel. Well worth it for someone who doesn't have a large vehicle! Would definitely recommend this location to anyone needing a U-HAUL in the Placentia / Yorba Linda area! read more

I thought I was happy to find this place last minute but it was literally the wrong choice. I think I came across fake reviews on their own website. My friend told me their are literally holes in the door of my storage so staff can see inside. Aren't there privacy laws? He told me it was run down and it should be very temporary to store anything important here. There was a girl training the day I signed up. I was totally giving her a pass for being extremely slow. We've all had our first day on the job. Then she started standing there while he unloaded my stuff. She was just staring. Then she was making up rules. She kept saying for safety reasons, you understand? No one was doing anything unsafe. Then she proceeded to follow me out of the property suggesting that we get to where we are going safe" anyone can appreciate someone's kindness and safe travels offerings. This wasn't that. It was so odd and creepy. When I tried to pay my bill online I couldn't find my account. Finally, I got to the bottom of why I couldn't log in. The unit number on my card was the wrong unit number. Even though the lady that did my paperwork had my ID and credit card in front of her she totally botched my name. She took a pretty common name and turned it into something I've never heard in my life. There are lifts to get your stuff to the 2 nd floor. NO ELEVATORS! You have to walk up and down the stairs. Not everything will fit on this little lift. The entire experience was horrible. The place is run down and dilapidated. For the price you can get a nicer cleaner unit to keep your belongings at. read more

Great clean, an affordable. This place is great especially since I live right across the street

I recently required a storage unit and found Lock & Leave in Placentia. Overall, the pricing was very competitive with a very clean property. In comparison with other local storage place I found there was no bait and switch, hard sales, or hidden fees. The Manger ( James) was very professional and polite. I was in & out very quick with a storage unit. read more

Had a great experience doing business with L&L's new manager James. I believe he's only been around for a few months, but he's super nice and really cares about customer satisfaction. I think a lot of the bad reviews here are from a few years ago because I had a very easy and enjoyable experience. James was very nice and helpful, went over rates and storage unit sizes, and showed us the unit. The unit was clean, there is a mechanical lift for your items, and they have metal carts and dollies for costumer use. Would definitely recommend to a friend. read more

Recently rented a unit from the manager James, what a great guy! We are moving from out of state and just need something for a few months while we are shopping for a house, I had many questions and called him a few times and he is awesome. I never felt like I bothered him and when we needed to get out there quickly and unexpectedly and rent something, he totally accommodated us. The prices are fair and the sign up was quick and easy. We also appreciate the fact that they have security cameras everywhere and he's on site as well to keep an eye on things. Thanks James and keep up the good work! read more

I had a storage unit here for over a year and Vanessa was always very nice and helpful! They have an elevator where you can pile your boxes and furniture on it to bring it up to the second floor. The facility is kept clean and there's a code to get in which I liked. read more

Lock & Leave Storage - My storage unit was on the second floor with a window. I never had any bad problems to report. Overall satisfied with my unit. - Self Storage Near Me - Placentia, California

lock & leave is a very poor run company. We pay Six months at a time. The bill is always wrong and I have to call the office. No one in the office can answer question they have to call corporate. They will not give me the number or email address so I could contact them myself (it is against corporate policy they tell me). We have had are unit for 5 year. The first 4 were good the last year has been very hard. We will be moving. read more

I usually don't do reviews but this place earned it. Not only do they have great prices but the customer service is on point. James was not only friendly but helpful with anything I needed during my move making the process less painful. Thanks again James! read more

If you're looking for affordable storage units and fantastic customer then this is the place. James and Rachel made a horrible moving experience better. Thanks for all your help read more

The facility is clean and safe. Numerous storage sizes available and for a good price. I've never had a storage before and James the manager made it easy to understand, provided easy to understand rules to make sure it's safe. James was friendly and helped with every question I had. Great service! read more

Review is for their U-Haul rental service. I had to go back and ask for the furniture dolly and blankets I rented from them even after they read back to me what I had reserved. Then she hands me the blankets unfolded. The worst part is the next day I get a call saying they're charging me an extra $25 because the blankets weren't folded. These people are the actual worst. It's their customer service that is lacking. Check their U-Haul website reviews. Constantly an hour late for opening and it's everyone else's problem not theirs. Don't spend your money here. Do yourself a favor and go somewhere else. read more

Scene from seinfeld: Jerry: I don't understand. Do you have my reservation? Rental Car Agent: We have your reservation, we just ran out of cars. Jerry: But the reservation keeps the car here. That's why you have the reservation. Rental Car Agent: I think I know why we have reservations. Jerry: I don't think you do. You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them. This is exactly how I feel about this place. Made an appointment with Neddi to get a 5x8. Came in to my appointment today and they don't have a 5x8 available any longer. Ok!? What was the purpose of making an appointment in the first place then? To drive over here on the hope that they have the unit I made the appointment for?! Oh but they do have a bigger one available for more money! How convenient! Thanks for nothing. read more

LOCK & LEAVE your stuff FOREVER is what you'll want to do after your stuff has been here for a few months!!! 2 words MOUSE DROPPINGS!!! Yes on ALL of our stuff, they made holes in boxes w/ our kids clothes in our couch, you get the picture. Left our stuff for 4months while we were waiting for our house to be remodeled. I wasn't there while my husband was unloading the storage to notice otherwise I would have lost my shit & threw it on the front desk the same way the rats shit on our stuff! When my husband came home w/ the U-haul that's when I noticed. I called and notified them immediately & all she could say was, Did you purchase ins?, please hold, came back on the line said no you didn't, & Sorry nothing we can do about other tenants bringing food into facility?!?!? Wtf!? And then put the blame on us by saying "since you didn't purchase ins we can't help you. that they can't do anything?!!" I'm sorry I thought insurance was for fire,water damage or theft ? She then went on w/ a pre set liner that they probably have taped on the wall for these types of calls. Just disgusting and gross STAY AWAY FROM THIS PLACE AT ALL COST!!!! *****So far we have received a call from Janet at corporate and all that was said was I will review & possibly see what can be done. In the mean time I CONTINUE to open boxes and find more rat homes in boxes! read more

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Friendly staff! Very clean! There is currently a great move in special you can take advantage of, $20 for the first month! read more

My rate increased from 94.99 to 110.00 per month. It seems that no other locations in the area have had a price increase. Obviously it's not easy to move your stuff out and it's a massive inconvenience so they use that to their advantage. I'll be moving my stuff out anyways. Not happy at all. read more

Used Lock & Leave this week. We were having a horrible moving day, Junior Delgado, operation manager, treated us like friends. Everything from initial contact to truck being on time and unloading into the unit went smooth and helped de-stress the day. Thank you so much for being professional and treating us so well. read more

Courteous and helpful staff. Only raised the rent $3 in three years. Clean units. A little dark and not temperature controlled but customer service makes up for all the shortcomings in actual storage building. Seriously, always friendly and always helpful staff goes a long way. read more

The worst service I have ever experienced! The lady at the front is a lair and a thief! Charged me 2 days when I had the rental truck for 1! They lie about how much gas is in the truck before leaving, tried telling me there was a half tank when there was an 1/8! Do not go here! Very rude. read more

this place rocks! seriously, you couldn't ask for a more friendly and professional group of people to help with your storage. the pricing is amazing and they give you a free moving truck and driver to help with everything!!!!!! who does that type of stuff anymore? public storage nickel and dime'd me a few years ago and I just came to think that's how it is. then I found these guys and haven't looked back. if you wanna be treated very well and have a great experience and get value, call them.... they'll make your tough moving day into a breeze! read more

Lock & Leave Storage - Lock and Leave Self Storage in Placentia, California - Self Storage Near Me - Placentia, California

Worst Storage place EVER!! I rented a storage unit today at Lock and Leave Storage. d I was told the units are open until 7pm. I was also told if you get stuck inside after hours, you get locked in and it will cost you $100.00 to get out. I was also told that I would get a free truck to pick up my boxes on the phone, but then was told that none were available until Monday when I got there. I was also told when I use the elevator that there are plenty of dollies and carts to help move my items from the elevator to the unit. My unit is the furthest away from the elevator, so I was thankful to hear that. A little about me, I am a 55 yr.woman. I am not sedentary, and I can pick up a rather heavy box or 2, but not too many. So this evening I went to the storage facility at 5:50 pm with my car loaded of heavy boxes. I emptied my car and put all my boxes on the elevator and it went up. I met the elevator upstairs. There were no dollies or carts to be found. I went down to the office and asked the person I signed up with, where I could find the dollies and carts she had told me about earlier and her reply was, "they are in the office with me, but it is too late so I would not give you one anyway" I am closing at 6 pm. and it is 5:55 now. I said " You told me this morning that you are open 7 days a week, 7 am-7 pm. she said yes that is true we normally do but not today. I told her I just brought a load up. So thinking I am going to get locked in, and have to pay $100 to get out, I ran up the stairs and pushed all my heavy boxes to my unit, which is all the furthest away from elevator. Then I ran back down. I was in such a hurry I did not even lock my unit up for fear that I would be stuck in there. I am very sore in both respects of the word!! I want to call a manger but the only person I can talk to is the same person who rented to me. I could have have gotten injured or worse. I want my money back and I want to go somewhere new. I rented under false pretense! read more

We called 4 or 5 times throughout the day today and left multiple messages. No one ever got back to us, I guess they're too busy for new business. We went with Public Storage on Lakeview instead. read more

I just opened up a unit with this facility so my experience so far is limited ... No complaints though. The staff is AMAZING. Friendly and efficient service from the first call I made. It's rare to meet a group of more friendly people. I have spoken to and met three staff members and they were all very friendly and very helpful. I don't have much experience with storage units - this being my first, so I am not sure how rates compare. So far so good. read more

This place is great! I've checked the rates in the area and the beat everybody! My first month was $19.95 and it came with a truck and a driver to help my move. Have you ever heard of that?! These guys really want your business so they really take care of you! So if you want a storage place, this is it! read more

This place is simply amazing. UHAUL and storage all in one. Competitive rates, clean trucks and clean storage facilities. Unbeatable customer service. read more

staff was very kind and answered all of my questions without making it seem like a chore. competitive pricing as well. all around great customer service experience read more

This is my first time trying lock & leave storage and I feel really good about it. We needed to move suddenly and last minute needed somewhere to store our stuff. We found lock & leave storage and were helped immediately. The woman up front was very nice and helpful when going over rates and storage unit sizes with us. The unit is clean and there is also a lift gate for your items! read more

My family moved recently and Junior Delgado made sure they were taken care of from start to finish he helped turn a horrible day around and went above and beyond to make sure the day went smooth and stress free read more

I wouldn't suggest anyone renting at this storage facility. I was never compensated for unused days after moving out while after all my storage items were either destroyed in my unit or badly damaged after a major fire erupted on their premises on July 5, 2013. read more

I was really upset, so thanks for contacting me and making things right. Janet was really sweet and apologized.

Have had my things stored here for eight months very nice people . Price is reasonable havnt had any problems so far only problem I have is it closes at 7 and I usually need to get in there after that . read more

The storage buildings are nice it's just too bad the units aren't lit nor are there any electrical outlets. My friend, my mom and I all have units here because the staff more than make up for any amenities the facility might lack. Amber and her staff are all super nice and provide excellent customer service every time I go there. read more

They have great options and convenience of free rental truck for an hour or renting a uhaul there. Very helpful and courteous!

These guys keep raising the rates. If you are one day late they are unfriendly, aggressive and charge excessive late fees. Stay away... this place is ran very unprofessional and has bad customer service. There are plenty of other storage places that are considerably less expensive within a 15 mile radius. read more

Let me first start out by saying Vanessa, the girl working at the counter is the most unprofessional person I have ever met! She hung up on me twice when I called her out on my lease which she flat out lied to me about over the phone AND in person. My account was due on Feb 8th, she suspended my access to the unit on Feb 15th. My contract clearly states that you have up until the 10th day to pay late and doesn't say anything about suspending my unit. She told me the system automatically suspends it after the 5th day late, lie. After arguing on the phone with her I immediately went straight to the office to make my payment. She refused my check and said she doesn't have to accept it. My contract states unless my account is in lien status after the 14th day late, then they can't accept payment by check. My account was only 10 days late. PLEASE do not do business with these liars and crooks! The storage spaces are dirty and have no lights. Whenever you go to take stuff out or bring it back they spy on you like your up to something no good. Vanessa is a power tripping ignorant fool! read more

Very pleasant and helpful staff, especially Amber and Ryan. Facility is always clean and I am always greeted with a smile. They really make me feel at home. Highly recommend. read more