Extremely unprofessional and disappointing experience. The cleaner did not complete the job, leaving multiple areas unfinished. I had to step in and clean myself just to ensure the unit was ready for move-out.
What made the situation even worse was the response I received. Instead of addressing the issue professionally, her husband called me to threaten and pressure me over payment -- even though I never said I wouldn't pay. I simply requested that the job be completed as agreed, or that the payment be adjusted fairly to reflect the work left undone.
To escalate matters further, she continued to threaten me with calling my command, using that as leverage to intimidate me into paying the full amount for an incomplete job.
This kind of behavior is completely unacceptable. I cannot recommend their services to anyone seeking reliable, respectful, or thorough cleaning. For clarity, there were a few items left in the unit, but we walked through the space together before she began cleaning -- so there should have been no confusion about expectations. read more