I rarely leave negative reviews because I'm also a small business owner and will always make an attempt for resolution privately, but I feel other people should know about our experience since we can't get a response from the owner.
My tenant hired this company for a move-out cleaning based on the existing 5-star Yelp reviews. Unfortunately, the cleaning was far below what would reasonably be expected for a move-out clean.
During my inspection the day after cleaning, numerous areas had either been missed entirely or cleaned inadequately, including the oven, refrigerator (inside surrounding areas), stove, mirrors, faucets, ceiling fans, windows, window screens, floors, and other details. Because the apartment was not ready for the next tenant, an additional $250 in cleaning had to be arranged and deducted from the tenant's security deposit after she paid this company $400 plus a tip for a very small 2 bedroom apartment. This was my tenants first apartment and first experience hiring a professional cleaner so she didn't think she needed to inspect the work before sending the payment.
The really disappointing part wasn't just the quality of the cleaning--it was how the company handled the situation. I called immediately while I was still at the property to give them the opportunity to return and correct the work. After explaining the issues, the person who answered the phone ended the call with what seemed like a sudden hang up. My subsequent calls went unanswered. I later received a text saying the owner would contact me, but no one ever did. I really tried to give them a chance to return.
The tenant then emailed the company with a detailed list of the deficiencies, photos documenting the condition, and a request for reimbursement of the additional $250 she incurred. As of this review, there has been no resolution, they never replied to her.
Mistakes happen, and no cleaning is perfect. What matters is whether a company stands behind its work when given the opportunity to make it right. Unfortunately, that was not our experience.
If the company reaches out, takes responsibility, and reimburses my former tenant for the additional cleaning costs, I would be happy to update this review. read more