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    Hawaii Pristine

    4.7 (25 reviews)
    Closed 8:00 am - 2:00 pm

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    Services - Hawaii Pristine

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    Hawaii Pristine Photos

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    Reviews With Photos

    MK H.

    Good morning Wayland and Kona! I just wanted to give you folks a big Mahalos for helping me this past week. The entire process was pleasant and professional from beginning to end. My place is looking cute again and I couldn't be happier! I will definitely be calling on you again in the near future. Aloha!

    Hood deep cleaning
    Phuong T.

    Ask for on the spot cleaning and quote. Haven't cleaned hood in over a year and after they finished looks brand new. Timely, cleaned up everything and more, didn't leave any mess behind. Highly recommend for their price. They should honestly charge more.

    Stains from their equipment they left on the countertop.

    Very disappointed with the service I've received from this company and will never recommend to family or friends. Wayland messaged me a couple days prior to the move out cleaning I booked and he did not mention anything but just to confirm the appointment. When he arrived to the house, he tells me that everything needed to be out of the house prior to cleaning. I checked his website online and double checked if I missed any messages regarding to empty house completely prior to arrival but nothing was mentioned. I had a few things left in the kitchen and asked if he could just give me 30 minutes to clean up and it will all be gone. The rest of the house was empty except the kitchen. He tells me he's booked out all day and unable to clean. I asked if he could still do the carpet cleaning as I also booked to clean the living room carpet and he said he can come back at 3pm to do that so I said okay. I message him around 2pm if he was still coming at 3pm to carpet clean and he literally texts me that the house he is currently cleaning did not move everything out prior and that he only started cleaning that house now and he will update me... Why would he wait for that person to clean our their house but not me? I understand he had other schedules after but I was scheduled for 3pm and he did not follow up at all after. Unfortunately for me it was a Sunday and most cleaning businesses are closed so I couldn't find anyone else and we had to be out of the house by Monday. I texted him around 430pm and called at 5pm only for him to tell me he's unable to clean because he had to wait for the other house to empty their home. I told him I need a carpet cleaning done tomorrow and he said he was able to come at 830am. He of course comes late at 845am. Hence I need to be out today! They come to carpet clean and then their carpet cleaner breaks.. Seriously?! Troubleshooting took some time and he said it will only take an hour at most but it took about 3 hours. AND THE WORST PART ABOUT ALL OF THIS?! The stains did not go away!! I was charge $300 for this. So disappointing. They used the kitchen countertop to put their cleaning bottles, etc and they stained the kitchen countertop and throughout all of this process.... No apology whatsoever. None at all. Not even sorry for not being able to show up at 3pm when he was suppose to and I got fully charged for their service that did not even work. Please save your money and choose another company. It is stressful enough to move out of a rental but this was beyond what I had imagined. I am so sad that yelp has disappointed me.

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    3 years ago

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    Business owner information

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    Ask the Community - Hawaii Pristine

    Review Highlights - Hawaii Pristine

    Wayland pulled up with 3 guys and for 3 hours, they washed, scrubbed and cleaned the place thoroughly.

    Mentioned in 12 reviews

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    KleenPro - Hawaii's humidity is tough on carpets. We deep clean and extract properly so carpets dry fast and stay fresh. KleenPro Hawaii.

    KleenPro

    (53 reviews)

    Downtown

    I hired KleenPro for a move-out cleaning for a 3bedroom/1.5bathroom apartment and had some of the…read moreWORST service/experience I've ever had with a cleaning company. This includes late and unsatisfactory cleaning (with multiple dirty spots), lack of response when I reached out (despite their guarantee), and LYING to the bank when I tried to initiate a chargeback. We set the appointment for 1 PM. The cleaner arrived in the early afternoon around 2 PM, but the service did not finish until much later at almost midnight due to a change in cleaners. We understand that there was a family emergency causing a change in cleaners, so we aren't too upset about that. However, we are upset at the communication near the end because the original cleaner had estimated finishing at 9 PM due to the delay. We checked in a little past 9 PM and they said they were not finished yet. We stopped by and the new cleaning staff said they'd be done by 10:30 PM. We came back at 11 PM and they were still cleaning, not finishing until almost midnight. With all the time spent, we are also upset at the condition it was left in. Several spots were missed (easy things like dust marks on the floor!). I have attempted to contact the merchant multiple times, through both email and text, and received no response from them. We attempted to contact them well within the 48-hour period immediately after the cleaning to do a touch-up cleaning (as stated on their website). We had to hire a different cleaning company to finish the job. As a result, we initiated a chargeback, on which KleenPro LIED in the response. They said that we did not reach out, despite us emailing and texting them multiple times to try to resolve the issue amicably. We even tried to request a normal refund from the merchant, but since they did not respond to us, we initiated a chargeback.

    I needed move-out cleaning ASAP because my lease is about to be up. Leon responded so quick to my…read morequote request via Yelp. He came over so fast! Same day within a few hours (even during COVID) and brought a team of 3 others to clean my 2bdrm 1bath apartment. I felt he charged fairly for the additional carpet cleaning for the living room and 2 bedrooms. If you're patient, I assure you that you will be so pleased with the results. Stains that had been in the carpet since before I moved in are gone now. They really take their time to clean everything including the jalousie windows that are near impossible for me to do myself. Everyone arrived in masks too. Thank you Leon and team! 10/10 would recommend for move out and additional carpet cleaning!

    The Maids

    The Maids

    (91 reviews)

    I've used "The Maids" twice now to do a "spring cleaning" on my condo, and my experience between…read morethe first and second times, could not have been more different. I first contracted "The Maids" service in 2023. It was not my first time using a cleaning service, but I knew nothing about them. If I remember correctly, I'd seen a van with their logo, and thought that I'd one day give them a try. Well, that first time was absolutely spectacular. They arrived early, and literally cleaned my condo from top to bottom. I mean, the place was sparkling! I was so impressed with the job they'd done, I called them afterward to add a generous tip to the fee they'd charged. I was pleased, and recommended them to friends every chance I got. For the last two years, I'd used another service, simply because they were friends of one of my neighbors, and she'd asked me to support them. This year, they were booked solid for weeks, so I gladly called "The Maids" again. Well, in the two years since I'd first used them, their fee had gone up dramatically, but that wasn't an issue, as, given my previous experience, I believed it would be worth it. So. I made the appointment, and as promised they texted me the day before, to let me know the window of time in which they'd be arriving. However, on said day, I got a call from one of the cleaners telling me that they were running behind and would be a few minutes late. That actually turned out to be a half an hour later than the scheduled time, but, since I'd allotted several hours for them to complete their work, that was not an issue. When they arrived, they got to work immediately, and I got out of their way. I have a two bedroom, two bath unit, so I wrangled my two cats into the second bedroom, and told them to let me know when they were finished with the rest of the unit, and I'd move the cats to the other room. After about an hour and fifteen minutes or so, they knocked to let me know that they were ready to clean the second bedroom, so I moved the cats, and let them get to work. Strangely, only a few minutes passed before they informed me that they were done. I quickly did a superficial inspection (my mistake), since I thought I already knew what the quality of their cleaning would be. They let me know what the final charge would be, and they left. And then I started to really inspect the job they did. The place was mostly clean, but it was nowhere near the brilliant job the previous team who'd cleaned my unit two years prior. But that wasn't the real problem. I have glass shower doors on the bathtub in my second bathroom, and when I took a good look at them, there was soap and hard water residue all along the bottom of both doors. It was apparent that the young woman who cleaned those doors, couldn't be bothered to bend down to clean the bottom of the glass. The rest of the surfaces in the bathroom looked as if the bare minimum effort had been given to cleaning them. I took note of that, and went into the second bedroom. And it didn't look like they'd done much at all. They'd vacuumed. I know that because I heard it running. But there was dust everywhere. Clearly (in their haste to leave?), they'd simply quickly wiped off the most visible surfaces, and made no effort to clean any further. I have a desk with computer equipment on it and a bookshelf/ display case (among other things) in that room, and the previous crew, had cleaned everything. It was spotless. The results this time couldn't compare. You wouldn't have believed that the same company did this job. I'm not exaggerating when I say that, on my worst day, I would have done a more thorough job. And seeing the results I got, for the money I paid, I probably should have. The charitable interpretation is that they were already running behind in their schedule because of their earlier delay, so I got the short shrift. The other interpretation is that they either didn't care to make a good effort, or just aren't good at their jobs. Suffice it to say, I will not be using "The Maids" again.

    I received several quotes for this "re-clean" of a Move Out cleaning by cleaners that my tenants…read morehired. Its so difficult to find reliable and thorough cleaners- but the cleaners that the tenants hired (found on Yelp) left the unit as of they didnt clean at all- see "Before photos". I'm so glad to have found Dan and his crew. They were prompt, great communicators, and they got our apartment actually clean, and was mindful of the time they took to get everything cleaned and done right. I apppreciate them so much. They service properties from Alewa to Hawaii Kai only. Wish I could have Dan & his crew for my other properties, but since I can't- I'd rather not keep them a secret and share them with everyone looking for a good cleaner!

    Hawaii Pristine - officecleaning - Updated May 2026

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