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Services - Steve's Broken Toys

Motorcycle repair

Motorsport vehicle repairs

Outdoor power equipment services

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9 months ago

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Pehrson's Power Equipment

Pehrson's Power Equipment

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I took several things in for sharpening, including a rechargeable pole saw. When I went to use the…read morepole saw, it wouldn't cut, and I realized they had put the chain on backwards. You'd think they would be embarrassed and offer profuse apologies. Think again! I returned to the shop and showed them the mistake. No apology! The guy simply said, oh, it's on backwards, I'll get my guy to put it on correctly. When it was done, he said, here, and that was it. Again, no apology, no I'm sorry we messed up and sorry you had to make a special trip to have us correct the mistake we made. No I'm sorry for the inconvenience and trouble this was for you. Not a word! This is a pathetic example of poor customer service. Incompetence and not caring. They obviously don't care about the customer experience, and yet they ask for customer reviews. Well, here you go! Customer service 101 says when a customer is unhappy, they'll tell ten people, and more than that might see this review. Plus I'm telling my friends and neighbors to avoid this shop.

The blade on our lawnmower was bent, so we took it in. They told us it would be $25 for…read morediagnostics. The lawnmower sat there for a week When we called in, they had forgotten about it. So they said would check it. It sat for another 4-5 days until we finally called to see if it was done. They told us they wanted to give it a tune up and sharpen the blade. My husband had already done a tune up and we needed the blade bent back into place. He went to pick it up and they charged him $30 and said it was fine. I just tried to mow a strip of my lawn and it was dying the whole time. Then it just completely died. It won't start again. So, they didn't help us at all. Now we just need to buy a new lawnmower Very disappointing that our lawnmower sat there for 2 weeks while our lawn looks terrible and now we don't even have a lawn mower.

Jordan Mower - They don't make'em as good anymore. It is better to keep the old one running and not deal with planned obsolescence.

Jordan Mower

(21 reviews)

$$

They always take care of me. I have been coming here for years. Bought a blower, trimmer, and…read morechain saw. Always tuned me up and show me how to keep them lasting a long time. Only came in for one break down, had it back quick. Everything has lasted a long time. They didn't up sale, they put me into equipment for my needs. I love my equipment they sold me. I get made fun of for driving a Ford though. Still, I give them 5 stars.

HONESTY and PRICING !!!!! here's the proof take a look at this invoice $24.24 worth of parts ,They…read moreclaim there was an hour labor for an oil change,air filter and a spark plug for a Honda EU 2000 I generator ? One spark plug, washing out an air filter and wipe down the generator they claim it took an hour? There's an itemized list in the pic , check out the item "battery - 01 "checked battery. It doesn't have one ! This is just one of the many red flags on this invoice ! This was a grossly overcharged invoice. I paid with a credit card so apparently there's a $22 charge for using your credit card,shop supplies $16. They used a paper towel ! environmental disposal fee six dollars? I can discard 4 auto tires for six bucks. They discarded half of a quart of oil I bought this generator for them, but I will never use Jordon mower ever again and anybody that reads this review can look at the math. This is what I got charged. This is what you will get charged. They're robbing people. I have always worked by word of mouth for referrals for good business practice, apparently this business does not believe that could have a impact on their future or future customers

Steve's Broken Toys - motorcyclerepair - Updated October 2026

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