They always take care of me. I have been coming here for years. Bought a blower, trimmer, and…read morechain saw. Always tuned me up and show me how to keep them lasting a long time. Only came in for one break down, had it back quick. Everything has lasted a long time. They didn't up sale, they put me into equipment for my needs. I love my equipment they sold me. I get made fun of for driving a Ford though. Still, I give them 5 stars.

HONESTY and PRICING !!!!! here's the proof take a look at this invoice $24.24 worth of parts ,They…read moreclaim there was an hour labor for an oil change,air filter and a spark plug for a Honda EU 2000 I generator ? One spark plug, washing out an air filter and wipe down the generator they claim it took an hour? There's an itemized list in the pic , check out the item "battery - 01 "checked battery. It doesn't have one ! This is just one of the many red flags on this invoice ! This was a grossly overcharged invoice. I paid with a credit card so apparently there's a $22 charge for using your credit card,shop supplies $16. They used a paper towel ! environmental disposal fee six dollars? I can discard 4 auto tires for six bucks. They discarded half of a quart of oil I bought this generator for them, but I will never use Jordon mower ever again and anybody that reads this review can look at the math. This is what I got charged. This is what you will get charged. They're robbing people. I have always worked by word of mouth for referrals for good business practice, apparently this business does not believe that could have a impact on their future or future customers

Excellent service. They've always been professional and fair. We had them tune up our snowblower…read more When I picked it up I thought I was getting the wrong machine. It looked completely new (about six winters old). Croft straightened all the blades, made the secondary propeller hum once again (or whatever the thing is that shoots the snow up through the tube). And, the coup de grace -- the beaten and worn scraper was beautifully finished with a new, perfectly straight blade. They've provided the same great attention to our chainsaws. Plus, they are always upfront about something being worthy (or not) of repair. Great shop.

On November,13 2025 I called Paul's All Right (Wrong) Sales & Services about repairing my…read moresnowblower. I mentioned that I had my snowblower repaired last year and thought it was $25.00 for pickup and delivery because they said it would be $35.00 now. And I remember they use to do it for free probably because they were hard up for business. Robbie started to get a little irritated at me. We talked about what was wrong withe machine. He said it would need the cable and probably the dashboard too and it would cost $90 for labor $67.00 for parts and $35.00 for pickup and delivery total $192.00 plus tax about $200. So I said just come and pick it up, they said okay it will probably be tomorrow. They called me a couple hours later and said can they pick it up now? I said sure. The very next day they called me and said we will need to order the parts from a different place because Husqvarna is out until March of 2026. I will cost $20.00 more. He also said that I should also get these things fix the Auger is bent and the Scraper blade all need to be replaced. Total charge would be $550.00, I said I will get back to you. I went down to to the shop and Talked to Emily I told her I could get all the parts for $67.00 the dashboard and cable through Amazon. Emily said we don't buy through Amazon. I said how much it will be she said $240.00 I said including tax? Then I took a business card and wrote down $240 she didn't say anything, then I left. Emily called me up November 24 at 2.36 pm and said your snow blower is ready and its $252 and you need to pay for it and we will bring it up. I immediately said we agreed on $240.00 including tax she said there's $12.00 shipping. We argued and I think I said why are being such a bitch. Anyway we continued argue about the extra $12.00 then she hung up on me. I called her back and said I will give you a credit card but I will back charge the extra $12.00 she said I need cash then. I called a few days later I have cashiers check they said they will not take it only cash and you have been a pain in the ass speaking real loud yelling at me. Then they said I have 30 days to pick it up. If you look around on the internet you will see all the negative comments about them including the Better Business Bureau. Their customer service is horrible mainly with Emily. Some of the other complaint is how they find other problems with your machine other than what you wanted fix. They also told people that their machine was a piece of sh*t. They have also told customers to get the F**K off their property. This company should not be in business please do not do business with them you will probably regret it. My name Paul Guymon I have lived in Bountiful for 35 years and have been treated this bad by any business. When I called Paul's to pay for my snow blower repair they told me that Croft doesn't want my business. I went to Croft on last Friday to talk about their Honda snow blower and maybe buy one. I told one salesman about my problem with Paul's he must have called them and they told their side of the story. If its true that an employee said that Croft doesn't want my business. That employee needs be taught that all customers are important. I don't think Croft is anything like Paul's they try their best to treat customers with the best respect. If you look at the comment about Paul's company on yelp, BBB and others you can read they treat some of their customer like crap. They use foul language and threaten them.

I took several things in for sharpening, including a rechargeable pole saw. When I went to use the…read morepole saw, it wouldn't cut, and I realized they had put the chain on backwards. You'd think they would be embarrassed and offer profuse apologies. Think again! I returned to the shop and showed them the mistake. No apology! The guy simply said, oh, it's on backwards, I'll get my guy to put it on correctly. When it was done, he said, here, and that was it. Again, no apology, no I'm sorry we messed up and sorry you had to make a special trip to have us correct the mistake we made. No I'm sorry for the inconvenience and trouble this was for you. Not a word! This is a pathetic example of poor customer service. Incompetence and not caring. They obviously don't care about the customer experience, and yet they ask for customer reviews. Well, here you go! Customer service 101 says when a customer is unhappy, they'll tell ten people, and more than that might see this review. Plus I'm telling my friends and neighbors to avoid this shop.

The blade on our lawnmower was bent, so we took it in. They told us it would be $25 for…read morediagnostics. The lawnmower sat there for a week When we called in, they had forgotten about it. So they said would check it. It sat for another 4-5 days until we finally called to see if it was done. They told us they wanted to give it a tune up and sharpen the blade. My husband had already done a tune up and we needed the blade bent back into place. He went to pick it up and they charged him $30 and said it was fine. I just tried to mow a strip of my lawn and it was dying the whole time. Then it just completely died. It won't start again. So, they didn't help us at all. Now we just need to buy a new lawnmower Very disappointing that our lawnmower sat there for 2 weeks while our lawn looks terrible and now we don't even have a lawn mower.

I cannot recommend these guys enough! Rick is the man!!!…read more He knows everything about Fridge and Freezers and probably everything else too! We had an issue with our Fridge earlier this year, and he came over with his 50 + years of experience and made sure it was in working order again! Even double checked to make sure the part he put in was on warranty and for how long! His customer service and genuineness is truly off the charts! Thank you Rick for taking such good care of us! We will be using you again.... but hopefully not soon.

These guys are terrible. Whirlpool assigned me to them. Whirlpool said they be there between…read more8am-Noon. Then the guy called me at 8 and said he be there at 2-5pm. I missed him by ten minutes by the time I came back he said he was too far away to come back. Call to reschedule. I call to reschedule then I give the advice to text before you come like other companies. Lady told me I will call whirlpool to let them know to get someone else for me. These guys customer service

Found Trevor on Yelp! - thank you Yelp!…read more We have a old snowblower and have taken it to several repair shops! Always disappointed by their work and lack of repairing the problem..... Then we found Trevor who found the problem- repaired the problem and found the much needed part ! What a awesome experience with a awesome person! All for a very reasonable price! Highly recommend- friendly - honest and fair! A 5 plus star experience! Yes we will be back!

Trevor got my lawn mower in tip top shape for a great price. HIGHLY recommended!!…read more I got a hand-me-down old mower from my brother. I didn't know how to fix it and I was almost ready to just buy a new one. I took it to Trevor and he got it running like new for less than I expected.

Paul's Appliance came out at 8:30 PM on a Friday night to service my Sub-Zero when the compressor…read moremotor had seized and the fridge was warm. They fixed it quickly and likely saved me from major food loss and damage. Professional and responsive--highly recommend.

We initially had them come out to fix our fridge because it was making a strange noise. Since they…read morewere already coming, we also asked them to take a look at our ice maker. When the technician arrived, I'll admit he looked very young, like he had just graduated high school, so I wasn't sure what to expect--but it turns out he's been doing this for over 20 years. He was very professional, quickly diagnosed and fixed the issue with the fridge, and was extremely patient in answering my husband's many questions. A few days later, we noticed the ice maker still wasn't producing ice, so we called them back. The same technician returned, took another look, and determined there was a separate issue. Unfortunately, the necessary part was discontinued, and repairing it would have cost more than it was worth. He was upfront about that and even offered a refund for the part he had already replaced for the ice maker. Going into this, we expected the repair to cost a fortune and thought we might need to replace the fridge altogether. Thankfully, the repair ended up being very reasonable. Overall, we had a great experience and appreciated the honesty and professionalism. We had them come out to fix our fridge because it was making a weird noise and also they were coming out we decided to have them look at our ice maker. The guy that showed up looked like he was fresh out of high school and looked like he wouldn't know what he was doing, turns out he's been doing it for 20+. He was very professional,fixed the issue and very professional with my husband's 10 million questions. However we still had an issue with the ice maker not making any ice after a few days, called them back which he came back to take a look and after determining there was another issue which he was unable to fix due to a part being discontinued or more to fix then what it was worth he offered a refund for the part he replaced for the ice maker. We thought it was going to cost an arm and a leg to fix the fridge and it would have been better to replace but the repair turned out to be pretty reasonable.

John has serviced all my outdoor equipment and has done a great job. I would recommend him highly…read more Very responsive and reliable. Honest and very trust worthy. If you need it he will let you know. Really fair priced.

I needed some work done on a damaged snowblower in Suncrest and didn't have a truck to take it into…read moretown. Robert responded to the Yelp request quickly. We communicated by text with pictures and he was able to determine what parts would be needed. We set an appointment time several days later and he arrived on time, with the parts. He pulled the snowblower onto his trailer to do the work so that it would keep our garage and driveway clean. The work was completed as promised. He's a very nice man, the kind of person you would like to have as a neighbor. This was a great experience and I recommend him highly, without reservation.

I called Prime after a failed attempt to repair a leaky water connection in my LG ice and water…read moredispensers in the refrigerator door. George came the next day at the scheduled time and could not finish the repair as he needed some parts. As promised, he came the next day and completed the repair! I could not be more satisfied with the repair, the repair timeline, and George's professionalism! I highly recommend this company for appliance repair!

I called this place and have them come out and they looked at my stove and gave me two different…read moreprices and I so I went with the first one this was in July and they said my stove was fixed here it is September and my stove is not working again so I reached out to them by text and no reply back . It's so sad that that people take advantage of people during this time when things are so bad and people are just trying to survive paid this company over 300 bucks for nothing