lacking customer service skills!…read more if you're going to pick up the phone and ask if we mind being placed on hold then placing us immediately on hold without waiting for a response (f'n rude) why bother picking up the phone to begin with? 38 minutes on hold already with several attempts from another line, asked if i mind being placed on hold and then put on hold. not rocket science gang. at the very least, have an aswering service take name, #, need so that you can call back when convenient. if you are walk in only, please put that on your recording

Knowledgeable, helpful and friendly. Took care of my chainsaw. Only complaint was took longer to…read morerepair than original estimate. Would Recommend this business for repairs

Excellent service. They've always been professional and fair. We had them tune up our snowblower…read more When I picked it up I thought I was getting the wrong machine. It looked completely new (about six winters old). Croft straightened all the blades, made the secondary propeller hum once again (or whatever the thing is that shoots the snow up through the tube). And, the coup de grace -- the beaten and worn scraper was beautifully finished with a new, perfectly straight blade. They've provided the same great attention to our chainsaws. Plus, they are always upfront about something being worthy (or not) of repair. Great shop.

On November,13 2025 I called Paul's All Right (Wrong) Sales & Services about repairing my…read moresnowblower. I mentioned that I had my snowblower repaired last year and thought it was $25.00 for pickup and delivery because they said it would be $35.00 now. And I remember they use to do it for free probably because they were hard up for business. Robbie started to get a little irritated at me. We talked about what was wrong withe machine. He said it would need the cable and probably the dashboard too and it would cost $90 for labor $67.00 for parts and $35.00 for pickup and delivery total $192.00 plus tax about $200. So I said just come and pick it up, they said okay it will probably be tomorrow. They called me a couple hours later and said can they pick it up now? I said sure. The very next day they called me and said we will need to order the parts from a different place because Husqvarna is out until March of 2026. I will cost $20.00 more. He also said that I should also get these things fix the Auger is bent and the Scraper blade all need to be replaced. Total charge would be $550.00, I said I will get back to you. I went down to to the shop and Talked to Emily I told her I could get all the parts for $67.00 the dashboard and cable through Amazon. Emily said we don't buy through Amazon. I said how much it will be she said $240.00 I said including tax? Then I took a business card and wrote down $240 she didn't say anything, then I left. Emily called me up November 24 at 2.36 pm and said your snow blower is ready and its $252 and you need to pay for it and we will bring it up. I immediately said we agreed on $240.00 including tax she said there's $12.00 shipping. We argued and I think I said why are being such a bitch. Anyway we continued argue about the extra $12.00 then she hung up on me. I called her back and said I will give you a credit card but I will back charge the extra $12.00 she said I need cash then. I called a few days later I have cashiers check they said they will not take it only cash and you have been a pain in the ass speaking real loud yelling at me. Then they said I have 30 days to pick it up. If you look around on the internet you will see all the negative comments about them including the Better Business Bureau. Their customer service is horrible mainly with Emily. Some of the other complaint is how they find other problems with your machine other than what you wanted fix. They also told people that their machine was a piece of sh*t. They have also told customers to get the F**K off their property. This company should not be in business please do not do business with them you will probably regret it. My name Paul Guymon I have lived in Bountiful for 35 years and have been treated this bad by any business. When I called Paul's to pay for my snow blower repair they told me that Croft doesn't want my business. I went to Croft on last Friday to talk about their Honda snow blower and maybe buy one. I told one salesman about my problem with Paul's he must have called them and they told their side of the story. If its true that an employee said that Croft doesn't want my business. That employee needs be taught that all customers are important. I don't think Croft is anything like Paul's they try their best to treat customers with the best respect. If you look at the comment about Paul's company on yelp, BBB and others you can read they treat some of their customer like crap. They use foul language and threaten them.

I brought in an old Toro snow blower that needed some repair…read more The owner took a quick look and saw 2 or 3 things that I not seen in need of replacement (paddles and bottom plate). He gave me an estimate that sounded good so I left it. They called a few days with a full repair for less than the original estimate and all worked great with new parts. The owner and his staff are great people, easy to work with and very helpfu. I highly recommend Pehrson's for anyone needing snowblower, powermower or other power equipment repairs. Thanks!

I burned out a belt in my 3 stage snow thrower last spring trying to chew through a 3-foot thick…read morecompressed bank built up by several runs of the city plow. (Bad idea.) I called the shop I usually go to and was told, "not sure, we don't work on a lot of 3-stagers." I was told Pehrson's can fix anything so I took it in a month ago and am very happy. The heavy snow we've gotten since was tossed with ease! Pehrson's were timely, did great work and did it right the first time. Great job Pehrson's!!

I called him. He came out the next day and fixed my riding lawnmower. Only took about an hour and a…read morehalf, half very friendly great Service. I would recommend them and use them again. I don't have a truck so I can't take a riding lawnmower in it's nice they can come to your house.

Can't say enough good things about our recent snowblower repair service! Our 7-yo Husqvarna…read moresnowblower decided this was the season where she just didn't wanna, and our dumb butts didn't know how to motivate her. Turns out she needed a spa day with Lucas and now she's raring to eat some snow again! It was easy-peasy to book online for a housecall and payments were super smooth. Definitely consider using MM the next time you need small-engine repair!!

Small engine, surgeon has been horrible to work with They've…read morehad my generator for months Every time I call, they keep saying it should be done that week

These guys are great! They repaired the chain on my chainsaw while I waited and refused to take any…read more$$$. I will definitely bring my mower in next time.

I couldn't be happier with the service from FirstStart Repair. Ben is a total pro and completely…read morethorough in his work. Everything was explained in tremendous detail before any work was done and the quality of the work was top notch. FirstStart will have all my future business for servicing / repairing my ATV's and i'll be referring my friends here too.

I took several things in for sharpening, including a rechargeable pole saw. When I went to use the…read morepole saw, it wouldn't cut, and I realized they had put the chain on backwards. You'd think they would be embarrassed and offer profuse apologies. Think again! I returned to the shop and showed them the mistake. No apology! The guy simply said, oh, it's on backwards, I'll get my guy to put it on correctly. When it was done, he said, here, and that was it. Again, no apology, no I'm sorry we messed up and sorry you had to make a special trip to have us correct the mistake we made. No I'm sorry for the inconvenience and trouble this was for you. Not a word! This is a pathetic example of poor customer service. Incompetence and not caring. They obviously don't care about the customer experience, and yet they ask for customer reviews. Well, here you go! Customer service 101 says when a customer is unhappy, they'll tell ten people, and more than that might see this review. Plus I'm telling my friends and neighbors to avoid this shop.

The blade on our lawnmower was bent, so we took it in. They told us it would be $25 for…read morediagnostics. The lawnmower sat there for a week When we called in, they had forgotten about it. So they said would check it. It sat for another 4-5 days until we finally called to see if it was done. They told us they wanted to give it a tune up and sharpen the blade. My husband had already done a tune up and we needed the blade bent back into place. He went to pick it up and they charged him $30 and said it was fine. I just tried to mow a strip of my lawn and it was dying the whole time. Then it just completely died. It won't start again. So, they didn't help us at all. Now we just need to buy a new lawnmower Very disappointing that our lawnmower sat there for 2 weeks while our lawn looks terrible and now we don't even have a lawn mower.

Bought a robot Lawn Mower from them. They were great to…read morehelp get it up and running. Went to extra lengths to make sure everything worked. Couldn't ask for better service. Highly recommend. Thanks

This shop is really outstanding. Their mechanic was Knowledgeable and very helpful. He fixed a…read moreproblem with my chainsaw in about 90 seconds and then would not let me pay for it. I bought an extra air filter just to show some appreciation. I will surely use this shop for any future problems I might have.

Ray is a great guy offering amazing work at a reasonable and fair price!…read more Will definitely continue to work with him.

Completed one job for me and I thought I could trust him to do another job. Paid him for the parts…read moreand waited MONTHS for him to reply. When he finally did, he told me that he had been in an accident. Understandable. But but now it has been several months and he hasn't given me a refund for the parts that I paid him. DO NOT GIVE THIS PERSON ANY BUSINESS OR ANY MONEY BECAUSE HE WILL TAKE IT AND NOT PERFORM THE SERVICE OR GIVE YOU YOUR MONEY BACK.BE CAREFUL.