HORRIBLE CUSTOMER SERVICE... YSL employees need a crash course in common customer service ,…read moreetiquette, hospitality and literally how to behave like kind humans. If you walk in and need assistance to remedy something , you will be shamed, belittled, and dismissed. They have zero skills to navigate resolution nor do they care to. This is not a luxury brand experience. Honestly, there is more effort to be assistive at a CVS than at YSL. I read the reviews AFTER my purchase and apparently Scottsdale fashion square is internet infamous for their abysmal service. Spend your money elsewhere! Hermes, Chanel, and Gucci all treat their customers like they matter. Walk past YSL..

Five stars Ryan was professional, polite and understood what I wanted and helped me shop. Although…read moreI didn't get the scarf I wanted , I ended purchasing a wallet to match my YSL purse. Love my purchase and how I was treated.

Such a small location . I was taken aback a bit. Store was so packed we really couldn't shop or…read morefind what we needed. One person greeted us, but other than that we were on our own. Unfortunately we left empty handed.

They were able to have all of our sizes for a photo shoot. Big group so i was worried. Staff was…read moresweet and patient while we all wanted to try them on.

Cole was great & helped me out a ton!…read more I walked in without a plan. Cole helped me walk out with a plan indeed. Highly recommend Cole. However, one co-worker of Cole's, I caught a vibe, no customer should see or hear. Someone with colored hair was telling him off on a size, when she had not a clue what was going on. Cole was so professional, courteous, & driven. Wish some others in that same building were the same. The manager lady was also great & helpful.

"I'm smart! Not like everybody says... not dumb... I'm smart and I want respect!" ~Fredo Corleone…read more When I balk because my $250 suit on the floor becomes $350 at the register because of alterations and you tell me: "It's because this is a new suit - there won't be a charge when you bring it back for alterations" it makes me think you think I'm dumb. Rather than the salesperson double talk try this instead: "We charge to alter the suit when you buy it but any future alterations are free." I went to the one on Indian Bend instead where Gabi sold me a suit that was twice as expensive but I left HAPPY because she was forthright. Caveat: Me my hearing is really bad so it's possible I misunderstood the first clerk who actually was very friendly and helpful - I just felt like I was getting "sold" on the alterations which clearly rubbed me the wrong way.

I was trying to find a nice pair of shoes for an event the same day…read more Usually Famous Footwear is my go to for shoes, but this one was kind of disappointing. They did not have any nice flats or evening shoes. It was mostly running shoes and sandals. I even looked on their clearance racks but didn't have any luck. I did find a super cute pair of Birkenstocks that were only $30 so I did purchase those. The gentlemen working was very polite and friendly.

Update: I…read moreappreciate the response to my review. I did receive the shoes at my home - but it was so disappointing. The box was completely crushed and the shoes had clearly been worn and returned. We went to the local FF location in Gilbert. The clerk could not have been kinder or more helpful. She apologized and said that quite a few customers have had similar experiences with items shipped from the warehouse and she wasn't sure what the problem was. We've had great luck with shoes we purchased in stock at FF. I just won't order anything to be shipped in the future. It sounds like it's convenient, but it ended up being a hassle and we never got the shoes we wanted bc they didn't actually have any new ones in stock I guess. We ended up having to order them from the Birkenstock website after all. Definitely not the end of the world, but Kind of a bummer. ---- Not much of a selection. We found a style of shoes my daughter wanted but they hardly had any sizes in stock. We had to get the right size shipped to our house. They normally offer a veterans discount but they won't do it if they have to ship them to you. It's not expected of course, but they have a large sign that they participate in the veterans discount but bc their inventory was so limited, we couldn't use it. It seemed like we were kind of annoying the cashiers by asking for help. They definitely need more stock.

I love this store! Customer service was amazing and the store was well displayed and organized! I…read morehave always loved the Carter's brand since having my 5 kids and now grandkids. I will definitely keep shopping here!

Still shopping now for Great Nieces and gifts. My Granddaughter has sized out which makes me sad…read more I had to return 2 pairs of shoes as were too narrow. Was just in yesterday for baby gifts, everyone seems to be going gender neutral not finding out the gender, so was able to find some tan and white. I have always shopped ahead, so picked up some items for Christmas which will be used in Springtime which is the great part about Arizona weather! Consistently happy with store personnel and clothing. Corporate needs to work on the shoe issue though.

I'm surprised by some of the ratings. My guess is people just came to complain. This store is…read morelovely and the staff really work to help you find and sometimes locate items that may not be at their store. I've appreciated the team of staff and I'm always greeted with kindness. The quality of Carolina Herrera is on par with other luxury brands but not as expensive thankfully! Go check out the store and staff and the products.

Great store! The employees are amazing and will assist in anything, Highly recommended shopping…read morehere.

Hello, Great variety of everything Outdoors and active…read morewear. I just wanted to take a quick moment to recognize CJ at chandler mall. I went in Friday and didn't plan to buy anything. But he took his time and spent nearly 2 hours with me to pick out 15 outfits. I spent almost 1,800$ but he explained the quality and the technology of the products I'm buying, which is perfect for my trip. I had a great experience and if I lived down here he would be my go to person to get outfits from. You guys are lucky to have someone who's passionate and caring in his work ethics.

Friendly sales staff. The clerk noticed my retired military ID and gave me an additional ten…read morepercent discount. Very nice lady (sorry I forgot her name). Very good stock with plenty of sizes in all the items that I looked at. Dressing room was tidy. I certainly will keep this location I'm mind in the future.

Joey was amazing. Incredibly helpful. He was personable, helpful and managed to remain attentive…read moreeven while assisting other employees. I came for a couple otems for my daughter and left with a bag full of things for both her and my husband. Talk about creating loyalty.

I wish I can give the store a zero but that's not an option. The girl that was helping me in the…read morefitting room was extremely rude and did not want to help every time. I ask her a question she said that she didn't know which is weird because she works there. I place an online purchase in store my order was canceled because my credit card address and my shipping address were different. The lady helping me never told me that that was an issue and so the next day, my order was canceled because of that, and when I went to re-order all the sizes were already sold. When I call the store, I spoke to the same girl and she told me that since my address and my credit card address were different that it was an issue. When I was in the store making the order with her she never told me that it was an issue. So it just seems like people who work there just give information that they are not 100% about. Literally the worst store.