Exceptional experience. Exceptional service. Great selection…read more These guys have all your main luggage options- high end to entry level. We bought three suitcases (Briggs & Riley) and we are not disappointed. In fact, we went back to ask some advice on a warranty issue (from airline-inflicted damage), only to be so pleased, we bought another suitcase. They deliver on their promises. They work hard to ensure a good experience. I am sending my friends and family to Departures in Valley Fair.

Went in this evening to pick up 3 small items I need for a…read moretrip next week. Presented them to the sales associate and was told that the first two had been priced too low. I said, "well... the law says you have to honor your price." Fine. It wasn't a big difference. Then she told me that the third item was also priced incorrectly. I repeated, nicely, "But the law says...." She told me, "I don't know if I can do that." Started arguing with me -- told me the manufacturer doesn't discount their stuff, "it's a family business!" etc. -- and I just kept repeating, "But the law." I wasn't angry or even snippy. She got increasingly wound up. Then she called her manager. By the end of the call, she was apologizing to him or her, and sold the item at the priced marked. Then she accused me of making a habit of going to stores to cheat them! "I bet you've done this before! I bet you do this kind of thing on purpose! This is just a family business!" I just waited quietly for my receipt while she continued telling me, loud enough for everyone else to hear, what a horrible person I am, implying that I'm some kind of bad person and thief. Here's my message for the store: don't blame me for your mistakes. That law exists for a reason. It's to protect customers from a business deliberately writing "$9.99" on the price tag and then telling you, "oh, it's really $19.99!" I get that mistakes are made, but you are responsible for them, not me. My family also ran a business (for decades), and this particular pricing scam was common in the industry. If we made a pricing mistake, we ate it, without saying a word to the customer. There's a new 2024 California law that forces all businesses (especially hotels, car rentals) to display the full price, including junk fees. This law applies to ALL businesses and it's proof that the problem continues. I'll shop at Stern's from now on. The guy who runs that store really knows his stuff -- and he's also really nice.

When we arrived at the mall, we noticed this luggage shop.. here's Briggs and Riley luggage again!…read more I thought this shop had a larger assortment and equally great service. Love the shopping experience! Thank you

Very knowledgeable and friendly staff! They took the time to explain multiple features on their…read moreluggage. I will definitely shop there again.

Love this store. The aesthetics of Away luggage and of the store can't be beat. The salespersons…read moreare extra helpful. Makes your own want to buy everything in the store.

5***** for Lindsey!…read more Came to AWAY after walking by MANY times and having the rose gold aluminum suit case catch my eye. I was set on a silver aluminum TUMI but I had such a bad experience at the TUMI Santana Row location that I decided not to buy a carry on with them and I'm glad it did! I was welcomed as soon as I walked in by Lindsey and the rest of the staff. The store and clean and all the associates are very knowledgeable about the products. I walked away with the bigger rose gold carry on and even got the tag stamped in rose gold with my initials! The AWAY warranty can't be beat either! I highly recommend you come to AWAY Santana Row if you are looking for a luggage!

Went to the store to submit a claim. Staff is not here at it's 5:50 pm. Nearby vendor told me…read moresomeone else waiting over an hour to shop but still no staff. Please update hours of operations.

Samsonite is an amazing brand and their warranty is too good to be true! I have been using their…read moreluggage for over 10 years! The service at this location is great. They know what they are doing.

You can't miss this location it is located closer to the front of Santana Row. I believe we visited…read moreon a Friday night, not too busy a couple of customers walked in but the sales person Jon(?) helped us, super helpful, he was willing to provide other styles or options. I was set on my Halsey backpack but he showed me other styles from the back room. Made me feel comfortable and not rushed at all while he was also helping other customers. Offered the stamps with your initials which was a bonus. Very happy with my backpack and the service at this location.

One month ago I bought the backpack for $600 and it is not as they advertise it…read more It is not water resistant and I sent it to them. They said they cannot fix it and I'm stuck with damage backpack.

I came into Departures to buy the Wirecutter's recommended carryon spinner (Travelpro) because they…read morehad the best price I could find (below Macy's sale price) - but I left with two Briggs & Riley spinners, and I was delighted. My salesperson (Mo, I think) suggested I compare the two spinners, and the Briggs & Riley was better (it was also Wirecutter's "upgrade" pick). He offered a nice discount - so nice that my wife got a new spinner, too. There was no pressure, just information. I've been back since to buy a travel backpack and was happy with that, too.

Amazing service and great prices!! This store has included an incredible selection and inventory…read morefor its size too. We're so happy and will be repeat customers, no question!

Everything was organized and the staff was pretty friendly. The line went quickly despite it being…read morecrowded on a weekday. Ended up buying a nice mousse by Ouidad for $12 but it retails for $24. The place is huge so I didn't have time to check the entire place out but it seemed like they had a lot of cute stuff especially in the home goods section. Would recommend

Love going to this TJ Maxx when I'm near by. The store is really organized and clean. Workers here…read moreare nice and friendly. Don't like how the line can be long at times. They have great prices and selection.

I wanted to go to a new Marshall's location to look for some Valentines gift ideas. I decided to go…read moreto the shopping center downtown on Coleman Ave. This is a large Marshall's compared to some others I've been too. Only problem was their inventory was very low. Employees were moving out items to make room for the next seasonal holiday, which would be Easter. There were a lot of empty spaces in the middle of the store. They were some Valentine's Day items but not a whole lot. I ended up finding some nice lemon scented bar soaps that were made in Italy. They smelled so good. I also found a cute Pusheen gel pen set. Both were a great price. There was a very long line at the checkout. It took about 10 minutes until I got to a register. The employee helping me at the checkout was very kind and courteous.

Someone called me from Florida mentioning they could no longer find the dog cookies they loved for…read moretheir dog at the Marshall's near them. I happened to be near one in this state so I jumped over there to see if I could find the cookies for them here. Not only did I find them, but I found them on clearance and bought up all they had. Then I ran to another Marshall's and found some there. The value was excellent as the savings covered the shipping to my loved one and they were VERY happy! Marshall's is a great store. Lots of variety and I will be back!

Been buying my work pants from here for a long time. If you work in blue collar work this is a…read moregreat spot for you to come and get the gear and quality clothes you need. Highly recommend

Your website and representatives on the phone don't make people searching for woman fitted items…read morevery welcome. Your the only store carrying the brand I desire within an hour drive and I can't even confirm if you carry a full line of product. The guy who picked up the phone couldn't handle questioning about the clothes you sell because they are for women, weird.

I needed a small bag to fit an unusually sized laptop (13.5" x 10"). The sales lady showed me two…read moreoptions, one of which is perfect! And 100% Italian leather--nice! I tried two other luggage stores before this, with no success. Would definitely come back if needing additional bags. They have wallets, too.

I love how this brand really tries to find true craftsmen in the pursuit of bringing its customers…read moreproducts that immediately standout for its craftsmanship and quality. If you're looking for something that is novel, handmade, and unique; than this is the place to go. Otherwise you would probably have to travel to Italy and search for all these products yourself. Good thing they do it for you.