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    Sterns Luggage

    5.0 (1 review)
    Closed 10:00 am - 9:00 pm

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    2 years ago

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    Departures - Certainly the best luggage I've ever invested in! Thanks, Noble!

    Departures

    4.3(59 reviews)
    0.0 miWest San Jose
    $$

    Exceptional experience. Exceptional service. Great selection…read more These guys have all your main luggage options- high end to entry level. We bought three suitcases (Briggs & Riley) and we are not disappointed. In fact, we went back to ask some advice on a warranty issue (from airline-inflicted damage), only to be so pleased, we bought another suitcase. They deliver on their promises. They work hard to ensure a good experience. I am sending my friends and family to Departures in Valley Fair.

    Went in this evening to pick up 3 small items I need for a…read moretrip next week. Presented them to the sales associate and was told that the first two had been priced too low. I said, "well... the law says you have to honor your price." Fine. It wasn't a big difference. Then she told me that the third item was also priced incorrectly. I repeated, nicely, "But the law says...." She told me, "I don't know if I can do that." Started arguing with me -- told me the manufacturer doesn't discount their stuff, "it's a family business!" etc. -- and I just kept repeating, "But the law." I wasn't angry or even snippy. She got increasingly wound up. Then she called her manager. By the end of the call, she was apologizing to him or her, and sold the item at the priced marked. Then she accused me of making a habit of going to stores to cheat them! "I bet you've done this before! I bet you do this kind of thing on purpose! This is just a family business!" I just waited quietly for my receipt while she continued telling me, loud enough for everyone else to hear, what a horrible person I am, implying that I'm some kind of bad person and thief. Here's my message for the store: don't blame me for your mistakes. That law exists for a reason. It's to protect customers from a business deliberately writing "$9.99" on the price tag and then telling you, "oh, it's really $19.99!" I get that mistakes are made, but you are responsible for them, not me. My family also ran a business (for decades), and this particular pricing scam was common in the industry. If we made a pricing mistake, we ate it, without saying a word to the customer. There's a new 2024 California law that forces all businesses (especially hotels, car rentals) to display the full price, including junk fees. This law applies to ALL businesses and it's proof that the problem continues. I'll shop at Stern's from now on. The guy who runs that store really knows his stuff -- and he's also really nice.

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    Departures
    Departures

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    Marshalls - Storefront

    Marshalls

    3.6(139 reviews)
    2.4 miDowntown
    $$

    I wanted to go to a new Marshall's location to look for some Valentines gift ideas. I decided to go…read moreto the shopping center downtown on Coleman Ave. This is a large Marshall's compared to some others I've been too. Only problem was their inventory was very low. Employees were moving out items to make room for the next seasonal holiday, which would be Easter. There were a lot of empty spaces in the middle of the store. They were some Valentine's Day items but not a whole lot. I ended up finding some nice lemon scented bar soaps that were made in Italy. They smelled so good. I also found a cute Pusheen gel pen set. Both were a great price. There was a very long line at the checkout. It took about 10 minutes until I got to a register. The employee helping me at the checkout was very kind and courteous.

    Someone called me from Florida mentioning they could no longer find the dog cookies they loved for…read moretheir dog at the Marshall's near them. I happened to be near one in this state so I jumped over there to see if I could find the cookies for them here. Not only did I find them, but I found them on clearance and bought up all they had. Then I ran to another Marshall's and found some there. The value was excellent as the savings covered the shipping to my loved one and they were VERY happy! Marshall's is a great store. Lots of variety and I will be back!

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    Marshalls - Cute heart sweater

    Cute heart sweater

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    Polo shirts

    Sterns Luggage - luggage - Updated May 2026

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